Can't use my 10% off coupon online.

Hello,
I received an e-mail from bestbuy.com with a 10% off coupon that I can use online or in store. I have been trying for several days to use it to buy a vizio tv and the message "Sorry, our site just had a glitch. Please call us at 1-888-BEST BUY (1-888-237-8289) to place your order." keeps popping up. I have tried calling the number to fix this problem but they have been unable to help. Please help me resolve this issue. I just want a working coupon!
Thanks.
Zack

Hello Zack,
I'm disappointed to read that you've had trouble using your coupon for a new Vizio TV. Shopping our website should be fun, and not complicated in any way. I regret that this has been your experience.
I have a few questions for you about the offer: did you receive the email from Best Buy or another sender? What is the name of the offer? Is the coupon still valid (e.g., Vizio TVs are not excluded, the end date of the offer has not passed, etc.)? Are you attempting to use more than one offer on your order? If so, what other offer(s) are you attempting use?
Please know that I'm grateful that you wrote to us and I look forward to hearing from you soon.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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