Can't use my bb as usb and can't copy images or music

Hello,
I've read the post with How To use the bb with USB, I've downloaded the USB drivers V5 and I still can't see my bb as a hard drive in the computer, I restarted the pc and everything...
Before that, I installed the desktop and devide manager, the device manager could see my bb but the desktop manager could not so I uninstall it and followed that how to... I'm really lost here, this is my first bb and I have no idea what to do... I'll Appreciate any help here.
Btw, mine is a BB pearl 8100
Thanks!
Claire
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Since you are not sure where to go, I'll suggest starting over...
1) Cleanly uninstall everything about the RIM software from your PC:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
2) Download a fresh copy of the Desktop Software:
http://na.blackberry.com/eng/services/desktop/
I suggest using the v5.0 English package without Media Manager -- that will have everything necessary. As option, you can DL the USB drivers only, but you then won't have the full DTM app, which helps you keep your BB up to date as well as allows you to take a backup on a regular basis.
3) Download a fresh copy of your Device OS Package:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
4) Install that Device OS Package to your PC (it modifies the RIM Desktop Software with the stuff specific to your device on your carrier)
5) Follow these instructions for configuring everything to use your BB on your PC:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
You can skip over the download and installation of the Desktop Software steps -- you've already done those.
6) With that, everything should be working. If not, here's some troubleshooting guidelines:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00019 No PIN displayed in BlackBerry Desktop Redirector
Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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