Can't use OfficeJet L7780 scanner from my new Windows 8.1 laptop
I purchased a new Microsoft Surface Pro 3 laptop with Windows 8.1 and used Windows to install a driver for the OfficeJet Pro L7780 All-in-One. The printer works with the new driver, but I have no software that lets me control the scanner from my new laptop. Previously on my desktop with Vista where the All-in-One printer was first installed using a wired home LAN, I had the HP Solution Center software that allowed me to control the scanner from my computer. I tried to use the Windows Fax and Scan software that is on the new laptop, but it says "No scanner was detected".
Note: I do have the install disks for the All-inOne, but was afraid that they would not work for Windows 8. Any help will be greatly appreciated!
UPDATE: I found out about the HP Print & Scan Doctor and ran it. It fixed my problem by installing the HP Solution Center.
Hello danchu8899,
I understand that you are having an issue with getting the printers software installed. First step that I would suggest is to clear the temp folder. I have included the instructions below, for you to follow.
1) Press the Windows Key and the letter R
2) In the open field type %temp%
3) Click ok
4) Delete all items listed in this folder
NOTE: if you are not able to delete the item please skip it.
Next click on the following link 'HP Photosmart and Officejet Full Feature Software and Drivers'. Click on the orange download button. When the option appears to run or save. Please select the option to save the download.
After the download has finished, please right click on the software and run as administrator. Then follow the on screen instruction for installing the printer.
Thank you.
I worked on behalf of HP
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