Can't use private wifi or ethernet but Wifi with F...

Hi
We've had a Homehub3 for two years now with no problems. Last week there was a day's electricity power down locally for maintenance and when the power came back on the internet connection was broken. No wifi or ethernet worked but I could connect fine through all our devices via wifi with FON.
As background at home we have iphones, ipads, macbook and pc laptops connected to the wifi as well as PVR, Xbox and powerline routers plugged in to the ethernet, plus an ethernet cable to connect to laptops where required (for scenarios like this).
BT spent an hour and a half with me trying to resolve this before sending me a replacement Homehub 3. We received this yesterday, plugged it in and connected the various wifi devices. The situation is almost the same except one ipad does connect directly through the private wifi network (the other doesn't), and one iphone also does (again, the other doesn't). Nothing works through ethernet, but again, everything works via wifi with FON.
Obviously we've done lots of rebooting and resetting of hubs and equipment (with delay time before turning back on) but to no avail.
Any suggestions would be widely appreciated but please be aware I'm not particularly technical and a bit of a numpty so basic guidance would be a big help.
Thanks
Jules
Solved!
Go to Solution.

Thanks for the response.
I did the pin in the back/factory reset four times with no joy on the previous hub and deleted all connections. I can give it a try with the new hub that has arrived to see if that makes a difference but as it's a totally different and new hub I don't think that will make a difference as all of the connections were new anyway.
Ethernet made no difference in the past after this. I can try a different cable but the other ethernet cables that connect the Xbox and PVR aren't working either so I don't think the issue is isolated to the cable.
I haven't reset the powerline hubs so can look into that.
I'll try all of the suggestions after work later and post back but as they're all things I've tried and we've got a brand new hub I'm not confident it will make a difference so any alternative suggestions I can try are also very welcome.
Thanks
Jules

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