Can't use the Adobe PDF pack I paid for. Asks me to subscribe over and over!

i have been subscribed to the Adobe PDF for a couple months now, but for about two weeks now, the app won't let me convert word documents to PDF -which is what i pad for. Instead, whenever I click on the little icon, the subscribe for 9.99 dollar pops up, over and over again! I click subscribe, and a message appears, saying I'm already subscribed and that my service will be renewed every month (June 12 I believe) AND the service is still being paid for! how can you solve that?

In the Reader home screen, could you make sure that you are signed in with the Adobe ID that was used to pay for the subscription?  (Please do not reveal your Adobe ID on this pubic forum here.)

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