Can't use the "send by e-mail" button on forms created in Acrobat Pro 9 with Firefox

I created a form in Acrobat Pro 9.5.2 with a "send by e-mail" button as usual (not using LiveCycle Designer). Since a few months, users cannot send forms using that button USING FIREFOX works fine in Explorer. I've been creating and using those forms since 2 years whitout any problems but now this is A BIG PROBLEM for our office as all our reservation forms uses this technology.
Steps to reproduce bug:
1. create a form using Acrobat Pro. add an action button " send a form". send the Entire PDF form not just FDF. go in advance tool to give all rights to end-users (in French it's "étendre les fonctions d'adobe reader" I think it’s enable the usage rights for Reader ion English.)
2.publishing the form on my website (or send by e-mail to someone who use reader)
3. filling the form
Results:
when the user fill the form he can't send it by e-mail using the button. Nothing happens when hitting that button. It is not possible to save the document as well. Nothing can be done, not even printing or saving it. I've tried almost all browsers I know and nothing works.
Expected results:
the form should be send by e-mail (as an attachment in general) like before. please help me! this is really important, our office have a lot of calls and we are just 2 people here (non-profit organization). should we buy Acrobat Pro X ?
I can send you the form, my e-mail is rgelinas at canadianclub-montreal dot ca
thanks all!

When your customers opened the PDF form (which was as an email attachment) on iPads, it is highly likely that Apple Mail (not Adobe Reader for iOS) was displaying the preview of the PDF form. Please note that Apple products on iPad/iPhone (e.g. Apple Mail, iBooks, Safari) do not render field contents or annotations (sticky notes, highlight, underline, strikeout, freehand drawing, etc.) in PDF documents.
The Mail sections of the following FAQ documents describe how to open PDF attachments in Adobe Reader for iOS.
For iPad, see How to get PDF documents into Adobe Reader for iOS (iPad on iOS 7 version)
For iPhone, see How to open PDF documents in Adobe Reader for iOS (iPhone on iOS 7 version)
Please let us know if you have additional questions.

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