Can't use updater; iTunes does not open when I plug in myiPod nano

I am not a cdomputer wizard, so please don't get too technical with your answers. I just received an iPod nano 4GB and installed the software CD; I plugged the nano in using the USB cord but iTunes did not open.I tried doing the updater (9/05) but that would not run.I have uninstalled and reinstalled the software, reset the iPod,but still nothing. Alos if I unplug my iPod from the USB cord and plug it back in, NOTHING happens.I must reset it just to get the Apple icon to come on and then the batter charges and the "Do not disconnect" message comes on. I do see an ! with a folder beside it sometimes. Read the support page for this problem, but nothing helps. Of course, Aplle offers no phone support that I can find, so I am stuck with either a bad iPod, bad software, or both. I use norton internet securities with spy sweeper software, but have not had po0rblems with other software I have added. Please help me! I am at my wit's end.
Thanks

You can click "Contact Us" on any of the main pages to get the support number:
http://www.apple.com/contact/
What version of Windows are you running? And your description of the problem isn't terribly clear. You mentioned that plugging in the iPod does nothing, but then say it causes the "Do Not Disconnect" screen appear on the iPod?

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Can't use updater; iTunes does not open when I plug in myiPod nano

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