Can't use voice/video functionality with external domain connected users through federation

Hello All,
Hope you keeping well..!!
We are communicating with external customers lync server through federation option setup on our corporate lync server.  We have received the federation setting from the customer with SIP address which has been setup on our corporate lync servers after
that we were able to browse the customer contact through corporate lync account.
We were also able to chat with external customer but however voice/video functionality are not working through same session.  Whenever we try to dial out external customer lync account it ended with error message "call ended due to network issue".
We have checked the setting from corporate lync servers and network point of view but doesn't find any issue which cause the disconnection to voice/video over lync.  Could you pl help or guide with the way to resolve the issue.
Thanks, MK

Thanks for your reply.<o:p></o:p>
Audio/Video works fine within corporate when dial any lync contact.  We only have issue while trying to use the same functionality with any other
external lync contact configured over federation option.<o:p></o:p>
We already checked the security rules and all required ports are open, as confirmed by local resolver group.<o:p></o:p>
We have checked with external parties and according to them their systems are hosted by Microsoft as part of office 365 suite and they already have
federation option for 17 different customers which works fine.  Which means issue must be your local end.<o:p></o:p>
Is there any tool available to identify the issue from client end?<o:p></o:p>
Also I have a question here....In my corporate environment...client is sitting in India and lync servers are hosted in UK and users connect to it
over MPLS route.  In Client lync configuration we have  internal/external servers configured .....so when i tried to make a voice call with external lync users then I see from netstat -a command that traffic hitting to multiple public IP addresses
directly from my machine..<o:p></o:p>
Does it mean that client required internet connectivity with specific open media ports to connect with external parties for video/voice? or in ideal
case all request should handle by corporate internal server which should took UK internet path to connect with external lync contact?
Thanks, MK

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