Can't verify Face Time on my MacBook

I try to login to FT on my Macbook, which I have used successfully in the past, but now it asks to verify. When I follow the procedure, I keep getting this message:
If this is a new Apple ID, you do not need to create another one. To use this Apple ID with FaceTime, contact FaceTime support with the code below.
Customer Code: 6620-0725-xxxx
What to do - online support no longer available for my 5 year old MacBook
Thx for any help! :-)
David

I'm using 10.8.5

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