Can't verify payment info (endless

I'm trying to purchase apps on my iPhone 6+, but keep getting the "payment info" verification popup. When I tap it, I'm prompted to type in my Apple ID password. I enter the password, but the app keeps requesting it over and over and over. There's no way for me to get past the verification, because I can't get to the actual confirmation screen.
Ive tried the following steps to diagnose/fix the issue:
- Hard restart of phone (after manually quitting all apps).
- Signing out of all Apple ID accounts on the phone (Game Center, iCloud, iTunes) and signing back in (with various hard restarts in between each one).
- Downloading free apps (this works fine with just TouchID).
To see if the problem was account related, I purchased an app on my iPhone 5s (tied to the same account). The purchase was fine, and the app actually turned up on the iPhone 6 immediately afterward (thanks to the auto download feature).
So my account is fine, my password is fine, I can buy and download apps on my 5s and through iTunes on my Mac. I just can't do it on the 6+.
Has anyone encountered this annoying bug and, if so, were you able to find a fix?
Thanks,

Hello kelliott2000,
Thanks for using Apple Support Communities.
From your post I understand that you are unable to change the payment information on your Apple ID account, as you are first asked to verify the old payment information. I'd like you to please contact iTunes Store support by following the information below to resolve this issue.
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
Change or remove your payment information from your iTunes Store account (Apple ID)
Take care,
Alex H.

Similar Messages

I can't update any of my apps. It keeps asking to Verify Payment Info

I got a notice to reset my password and now when i try to download app updates it asks to "Verify Payment Info" and then asks to log in again. When I do, it asks to log in again, and again and again.

Ok, so I figured it out. I checked my iPhone and it was having the same trouble. So I went to settings (on the iPhone and iPad) selected store and logged out of the store. Then on my computer, I logged in to iTunes. I went to buy something (a free item...doesn't have to cost anything) and it prompted me to update the payment info (essentially needed to add the security code to my credit card). Then I gave it a minute or two to process...just in case. Logged back in to my iPhone and iPad and everything is back to normal.
Glad it's working, but they should really fix that issue on the mobile devices. Luckily I have iTunes on a computer, so don't have that (they only have the iPad...which they wouldn't be able to update).
Oh well...thanks all for trying to help!

My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

We are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

we are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

I kept having this problem, reset my iTunes password, verified account information several times, all with the same (bad) result. Finally, I actually went into the "Edit" section of my credit card and found that because I tried to access my account via another computer or device, i.e. Apple TV, I had to reenter my 3 digit credit card security code. That fixed the problem for me.

Apple store worked great, now it keeps telling me that I need to verify payment info and my security code is invalid for my card... The card is current? What's going on?

Apple store worked great, now it keeps telling me that I need to verify payment info and my security code is invalid for my card... The card is current? What's going on?

Did you enter the last three digits on the back of the card for Visa or Master or the 4 digit # on the front of Amex?

How to verify payment info on itunes store? i want to rent movien on apple TV

i want to rent movies on my apple tv but.. how to verify payment info on itunes store?

This same thing happened to me several times.
Finally, I tried checking my credit card info in iTunes on my computer, and when I went in to edit it, I had to enter in my Credit Card Security Code again. There was a box next to it that said something about needing to re-enter the number since my account was being accessed from a new device. So, I entered my Security Code, tried the purchase again from my Apply TV, and it worked great.
Hope that helps.

I can't change payment info. what should i do ?

I can't change payment info. what should i do ?

No it´s under that email that is in the forum. The subscription dissappeard as you didn´t got my last payment, and now I don´t know how to change my credit card info. Does it means that it have been canceled automatically? cause when I start my CC, there´s a text saying that I have 6 days left to change my payment info.
// Halina

Cannot purchase,always need verify payment info

cannot purchase, always need verify payment info, but my this card last time buy many thing already, why now got this problem?

Launch iTunes, click on iTunes Store, and click on your Apple ID in the upper right. Log in and enter your payment information.

HT1657 i am trying to watch a movie using my appve TV, but i am asked to verify 'payment' info on itunes store. i have updated everything using the 'edit' button, it still isn't working and i am frustrated, 6465107522

i am trying to watch a movie using my appve TV, but i am asked to verify 'payment' info on itunes store. i have updated everything using the 'edit' button, it still isn't working and i am frustrated, 6465107522

perhaps this will help?
h t t p://w w w.aone-soft.com/mobile_3gp_video_converter.htm
or do a google search on "mobile_3gp_video_converter"
Message Edited by JSanders on 11-18-2008 09:43 AM
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I can't buy anything from App store Coz I have to verify payment info.

My Billing address is in Thailand and I can't update it right coz my country don't have "state" you only give me choice only in US.
And Try to change region to Thailand but I can't do it too. It tell me I got 2.50$ left I got to purchase for something.
ok right...
I try to buy music to make my credit off and I can't buy coz store location are wrong.... Thiis is never ending loop !!!!!

Ok, so I figured it out. I checked my iPhone and it was having the same trouble. So I went to settings (on the iPhone and iPad) selected store and logged out of the store. Then on my computer, I logged in to iTunes. I went to buy something (a free item...doesn't have to cost anything) and it prompted me to update the payment info (essentially needed to add the security code to my credit card). Then I gave it a minute or two to process...just in case. Logged back in to my iPhone and iPad and everything is back to normal.
Glad it's working, but they should really fix that issue on the mobile devices. Luckily I have iTunes on a computer, so don't have that (they only have the iPad...which they wouldn't be able to update).
Oh well...thanks all for trying to help!

Verify payment info problem

why is my Apple TV asking every time to verify my payment info. What is the fix?

Same issue. I also get this on the app store as well everytime I download something even with gift cards... I can see apple once again is ignoring questions.

I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

HT4743 When I try to buy a tv episode, it comes up with a message "problems communicating with itunes store, try later" click ok and then another messge comes up to verify payment info online. Everything is correct. Why won't it let me buy??

When I try to buy a tv episode on apple tv, it gives me a message of "problems connecting with store, try again later". I hit ok, and then another message comes up to go online and verify payment information. I have done that, all info is correct. Why won't it let me purchase? This has been going on for days.

I figured it out!
I read a solution for something that sounded similar.
Anyone in similar position:
Open iTunes app on iPhone, and pick an option from bottom, such as music. Then scroll down to bottom of page and where your iTunes ID is, press on it, and pick sign out.
Then return to home screen, and double press home button and press and hold on first icon showing, until a minus symbol appears in the top left of icons present. Press on each minus symbol on each app in turn, until all app icons have disappeared. Then Restart the phone by pressing and hold the home button and the on/off/standby button at top of phone, until the apple symbol appears in centre of blank screen.
Swipe to turn phone fully on and open settings and scroll down to iTunes and apps option and tap that. Pick sign in and put in your apple ID, it will accept it and then return to home screen and open iTunes a you'll find it works fine
Simple really, but some like me won't think f this themselves!
Hope that helps

TS3297 How can I update payment info?

I am trying to purchase a tv series pass using new Apple tv and tv monitor. It is requesting that I put payment info into my "Computer" which has already been done and in use for quite awhile and on a ,onthly basis. I don't understand how to do this. OK on computer. OK on ipad. Apple tv- not so much! Directions???

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

How can i change payment info?

Which is the procedure for changing payment info, and remaining the same apple Id?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your iPad then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and selecting 'View Apple ID' on the popup, and on your account screen there should be a payment link.

Can't verify payment info (endless

Similar Messages

Maybe you are looking for