Can't verify student cs6 design suite which I brought from the apple store

Hi,
I brought the student version of creative suite 6 design standard from the apple store about a month ago and I haven't had any luck getting the serial number. Inside the box I was given a set of instructions which I follow to a 'open customer service case' I then continue to give them the order number and the eligibility proof. However I got an email back that 'they were unable to identify my order number or coupon number'. So I when back instead to find the coupon number, but there was no mention of a coupon number on my box but the product number look similar to one of the examples given in the email mentioning about the coupon number which begun with 'DSGNxx-xxxx-xxxx-xxxx-xxxx'. Thinking this was the coupon number I tried to enter it but I ran out of space in the in box so I guessed this wasn't the coupon number.
I tried using https://www.identit-e.com/default/index/submitadobe instead which asked for the product code but still this came up which problems.
So please help what am I doing wrong or why isn't it working for me?

Which country/region are you located in? If it North America then you would want to enter your product code on the page indicated. If you are unable to locate your product code on your box then you may want to work with your reseller to obtain a replacement.
You can find information on locating your Product Code at http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main-pars_heading_19.

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Can't verify student cs6 design suite which I brought from the apple store

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