Can't video with AIM on imessage mavericks

cannot video chat using my aim account on imessage since I "upgraded" to mavericks on my macbook pro I'm told by a genius in the Apple Store that AIM client is no longer being supported and he is seeing more problems like mine. What is a solution?
I can see other people, I can type chat. I can send them an invite, they get it and accept, then nothing. They never pop up on my system and my video doesn't pop up on their machine.

Hi,
This bit makes no sense:-
It is from an AIM to an AIM over iMessage.
To be very clear.
Messages is the App.
It can do AIM, Jabber, Yahoo, Bonjour and iMessages accounts (5 types)
Only AIM and Jabber can do Video (And Audio Only chats plus Screen Sharing) from within the app.
Stay with me as it now gets a bit quirky.
Ever since iChat 1 came out various Apple Issued IDs have also been valid AIM Screen Names.
In the early versions of iChat you used to Add the ID in the App Menu > Preferences > Accounts Use + icon at the bottom of the list > new Add Pane in it's own @mac.com section.
Later this become the MobileMe @me.com IDs
Currently it is the early iCloud issued @me.com IDs and the later @icloud.com issued IDs.
So, that is AIM registered Names plus @mac.com, iCloud issued @me.com and @icloud.com Apple IDs
An History Aside.
At iChat 3 Jabber was added to iChat
At the time Google started GoogleTalk which is run on a Jabber server.
In iChat 4 this was added as a separate option (you had to manually change the settings in iChat 3 to get it to work as Google uses their Mail IDs, of which there are two types, and called their server something else so the naming convention other Jabber servers have is not stuck to.)
More Recently (around Lion) Facebook turned on their Jabber Server.
Users can enable "Chat" and get a Chat ID linked to their Facebook ID.
iChat 6 added Yahoo as a text Only option.
The Add Account pane has changed format in Messages 8 just to add to the confusion by becoming a slide out item. I am not sure why Apple has listed the AIM choice as AOL (although AIM does mean AOL Instant Messenger)
So, (again) an Apple ID as the iMessages account will invoke FaceTime when you click the Video icon top right of an ongoing text chat (iMessages)
An Apple ID added as an AOL/AIM Screen Name in the slide out in the pic will do AIM to AIM Video within the App (iChat Style)
You and your Buddy may both have Jabber Valid IDs that you can add to Messages that will also do iChat Style Video.
This means from iChat 2 (the first to do Video) through to iChat 5 you get AIM/Apple Issued IDs Screen Names and Jabber IDs including Google talk and Facebook Chat enabled accounts plus the default Bonjour account that can do Video (Audio an Screen Sharing.)
Yahoo gets added in iChat 6 but cannot do Video.
iMessages added in Messages ver 7 (the numbering continues from the iChat versions) does not do Video within the app but invokes FaceTime fro 1-1 video only.
When Messages does what I am calling iChat Video in this post it sends out a Visible Invite to your Buddy on port 5678 using the UDP Protocol.
This ports needs to be open to accept the reply (Acceptance by the Buddy)
The same port needs to be open if they Send you an Invite.
This is why I said Check the Firewall.
This is more likely to be Off with the Upgrade but settings could also be corrupt.
There is a chance it is your router if you used Port Forwarding and the Computer has changed IP in the Upgrade.
To be very clear your @mac.com ID may need to be added as the iMessages ID AND the AIM ID to be able to use it as the AIM (iChat Style) Video.
This can take so work to make sure you are connecting to your Buddy (and not a Contact) if using just the Main Messages window and not displaying Buddy lists.
In the "To" spot use the reveal arrow drop down at the right hand end of their name.
This will tell which ID of their's you are connected and which ID of Yours.
In this Pic I am about to AIM Messages another Account I have logged in but I could also change it to iMessage myself at my iPhone number.
I was sure with the first post that you were clear on the differences but with you last post I am not so sure.
10:07 pm Monday; November 11, 2013
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 Couple of iPhones and an iPad

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If it is an AIM name (i.e. Registered at AIM) then there seems to be a rush of Suspended Accounts recently.
Some have found that touring abroad seems to be the latest reason.
You then need to go to the Suspended Account Help Page and use the TOS General Email link.
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However the AIM server cannot tell that this has been done.
One person reported recently that the person they contacted via the TOSGeneral email link did not seem to know about the agreement with Apple that AIM has and that they had to change the "Flagging" on the account at their end.
Although a "Hacking" of an AIM account is not unheard of it is rare.
The TOS General link is still the best route I know of on that score.
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Video with aim user

I'm trying to video conference with an aim user, however, the video feed from my aim buddy is full of pixels. I mean, it's so bad I can barely see make out my buddy. I know my buddy has a good web cam, so it's not that. Is there any setting that need to by changed on one of our computers to make them more compatible, or do I need to use aim as well?

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See message #570 onwards in the link I have added. It has pics as well.
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Sure! I'm glad I could help.
If you need to test, feel free to try me, my AIM screen name is the same name as on here.
If you found my post helpul or if it solved your issue, can you mark my post as such? That will assist other readers of the forum.
Best of luck and have fun!

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Hi Alexander,
In theory it should work to ANY AIM client (AIM, Trillian or iChat) that can do Audio Video chat. (AIM for Mac can not)
I can, in fact, do One-Way to my wife's PC which does not have camrea or Mic and do not get the problem. I can start the chat in either direction.
Other people report this 10 sec problem.
I have not come across anything that is a specific tweak that will make it work.
The Mac is the one listed below,
The PC is running XP home and the processor is 1.6Ghz.
The Mac is on Tiger (10.4.2) and iChat 3.0.1
The PC is on Automatic Updates and has Service Pack 2 install.
The PC is running AIM 5.9 (not sure of the sub numbers)
The router and modem (2 devices) are set up as Static IP from Modem to router and UPnP and Static IP from router to computers (in this case both ethernet), agian with UpnP enabled
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Having been succesful in Panther - I tried it in Tiger and it failed initially. (the Video icon under the PC text chat disappeared)
I resorted to using the menu items on the PC and was sucessful in asking for a Video chat. This put the Video icon back under the Text chat window and now works in both directions.
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Can't ichat with aim pc buddy

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Hi Steve,
It appears this Poster is at 10.3.2 so AIM 5.9 is the one.
The PC user then need to press F3 and scroll down the list of the Preferences to Live Video and then press the "Tuning Video and Audio" button
This will run a wizard.
Then they need to allow AIM as an exception through the XP firewall.
http://www.ralphjohnsuk.dsl.pipex.com/page12.html#_Service
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More info
http://www.mvldesign.com/videoconferencetutorial.html
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I don't know. How can I tell?
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Click on the TCP/IP tab.
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If you have got Port Forwarding set up I would leave it for the moment and just check that the IP address the Port Forwading is pointing to is the one listed in the Airport Internet Tab. If it is not then change it or set up the Modem and Airport Link as a static Address (Manual). This will be in the IP and DHCP menu item on the 200 where it may tell you a range of IP addresses handled by the DHCP server function. If this is a limited range (not .2 -.255) then use a number outside this range to set the Airport to Manual IP in the Interent tab and copy the information from the other boxes for Subnet mask and Router IP and any DNS servers.
If you upload the pics to a web site you can post a link here. If you do not have your own web space then use something like Flickr or Photobucket.
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Can't video with AIM on imessage mavericks

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