Can't view a purchased movie on my apple tv

Hi, I have a Gen 2 Apple TV on whatever the latest OS version is. I have iTunes 11.0.4.
I own the Back to the Future Blu Ray which came with digital downloads of the films. The films are available for purchase on the iTunes store.
I have watched at least one of the films on my Apple TV however, they now never show available. They are in my iTunes libarary on my computer.
Any suggestions/ideas how to get them on the Purchased section of my Apple TV menu?
Thank you in advance.

I have the same problem. Hopefully Apple will sort this mess asap and refund for my rented movie.

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Why can't I play purchased movies on my Apple TV? And why does iTunes match not work on my Apple TV?

I have an Apple TV (early 2012) and bought some movies in the iTunes store. Now, Apple TV doesn't let me watch my purchased content. I very well can listen to music I have bought in the iTunes store and watch the purchased movies on my iphone 6 (running the latest iOS 8) and on my MacBook Air (running the latest version of Yosemite). I can also rent movies on Apple TV and watch them - no problem at all.
The other problem I have is that I activated iTunes Match on my Apple TV. But it doesn't work either. On my Mac and on my iphone - there's no problem. On Apple TV instead there is always appearing the message, that it will take a couple of minutes to setup iTunes Match on Apple TV. Well... that is too nice to be true! It takes hours and even after that it doesn't work at all.
I checked the forums and tried different things:
1. Updating my Apple TV's software to the latest release
2. Restoring all settings of my Apple TV and taking it offline (meaning: logging out of iTunes on Apple TV and taking it off power)
3. Restarting my modem and router after half a minute break and taking it off power.
4. Setting up Apple TV again and reconnecting it with iTunes and my WLAN-router.
5. I also wanted to Airplay the screen of my MAC or iphone to Apple TV -> doesn't work (even though I can watch the movies on this two devices without any problems). Other content can be airplayed to Apple TV without any problems as well.
-> Nothing seems to work!
When I tried to play the moves the following to messages appear:
1. iTunes is currently unavailable. Try again later. (But Apple TV recognizes how much of the movie has been watched already. It indicates that it is connecting and authorizing... and after that the message above appears). OR
2. Apple TV says that the movie will be ready to be watched in two hours from now... or that you have to chose a lower resolution, if you want to watch it any sooner.
Does anyone face the same difficulties? And of course: Does anyone know any cure and salvation for my Apple TV? ;-)
Thanks so much for your assistance!

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

Can't watch a purchased movie on the apple tv

unfortunatly the movie keeps downloading but I can watch it all on the Ipad while on the TV I only hear the sonor- any body an yidea how to solve the issue?

Movies rented on Apple TV aren't transferable to another device. If its taking awhile to load then its an issue with your network.
What is your speed via speedtest.net
1080p requires 8mbps
720p needs 6mbps
You can change to SD in settings
Interference can cause issues, verify via istumbler or netstumbler
Should be using ISPs DNS (settings - network - DNS should be automatic)

HT4061 How can I view my purchase history

How can I view my purchase history

Hi
It's App store > Update for Apps
For music it's iTunes> More> Purchased> Music, Movies, Tv Shows etc

Unable to view my purchased moves within my Mac

I am unable to view my purchased movies within my macbook pro laptop iTunes. Yet, I am see them on my desktop's iTunes; what am I doing wrong here? My iTunes on my laptop shows that I am signed on so there everything should be seamless? Please help!

Here's the two things I can think of to check:
Go to "iTunes" in the Menu bar at the top of the screen > Preferences > Store > Make sure that "Show iTunes in the Cloud purchases" is checked.
Go to "View" in the Menu bar at the top of the screen > Click "Show Movies in the Cloud" if that's an option (If it's already checked then the only option will be to Hide them).

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

JasonFromSK wrote:
With the newest Airport firmware (7.6.1), it seems I should be able to do this.
Really? I need to check that out!
You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
AC

My iPhone 4 with iOS 6 is making me start to hate Apple. Any App and at any time I open and I can not view it or move for more than 2 minutes, they close themselves. During connections, it also gives this problem and the signal disappears after a few seco

My iPhone 4 with iOS 6 is making me start to hate Apple. Any App and at any time I open and I can not view it or move for more than 2 minutes, they close themselves. During connections, it also gives this problem and the signal disappears after a few seconds back but often the person on the other end has hung up ... I can not stand it anymore, someone suggests something?
Besides these problems, there is the battery, which was bad got worse, she is not lasting more than 10 hours, even without using the phone.
Sometimes it even seems that the problem was solved, but my joy did not last long after I celebrate all the problems return, is incredible ...
thanks.
Sorry my bad Inglês.

Try a reset hold home/sleep buttons until Apple logo appears
If that does not improve try a restore
http://support.apple.com/kb/HT4137
For your information
We are NOT Apple here we are all users helping other users
so emotion is ignored

Can I watch iTunes-purchased movies from an Airport Extreme USB disk?

With the newest Airport firmware (7.6.1), it seems I should be able to do this.
My scenario is so basic, I can't understand why I'm having trouble achieving this.
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- I have purchased movies though iTunes on the MacBook Pro.
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It seems obvious to me that with an all-Apple set up, and iCloud, this should be easy to achieve.
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j

JasonFromSK wrote:
With the newest Airport firmware (7.6.1), it seems I should be able to do this.
Really? I need to check that out!
You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
AC

Can I view photos and movies from my external hard drive? I used Time Machine and a WD Passport for backup. Since my drive on my MacBook Pro is filling up I was planning to delete some of the movies and photos.

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Hello, eco1.
Thank you for visiting Apple Support Communities.
This sounds like you are wanting to move your iTunes media folder to an external drive and have iTunes this folder from this location. If this is the case then I would recommend taking a look at the article below.
iTunes for Mac: Moving your iTunes Media folder
http://support.apple.com/kb/ht1449
Cheers,
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I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

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Sorry I can't help but I have potentially a similar problem.
We have an Apple TV 3 and after the most recent software update (potentially coincidental timing), our purchased movies & TV shows will no longer play for our US account. We can play previews but that's it. We also tried renting a new movie but that didn't work either. No error messsage, just select play, it thinks about it, then returns you to the same screen again.
Any help greatly appreciated.
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I can't get a purchased movie to play, even though it seems to have downloaded properly

I can't get a purchased movie to play, even though it seems to have downloaded properly. Any help?

Hello, Gemma.
Thank you for visiting Apple Support Communities.
I would recommend trying the steps in the articles below. If none of the steps work please reply back with any errors received and which computer operating system you are using.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
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http://support.apple.com/kb/TS1386
Cheers,
Jason H.

Can't download a purchased movie from the cloud or watch trailers in iTunes movies

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Hello Addymay2,
I would recommend signing out of your Apple ID in Settings -> iTunes and App Stores. After this, close all open apps and restart your device. Once your iPad is powered back up, sign back into your Apple ID in Settings -> iTunes and App Stores.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311
iOS: Force an app to close
http://support.apple.com/kb/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Cheers,
Allen

Can't view a purchased movie on my apple tv

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