Can't view Apple ID in iTunes store to apply gift card on iPhone 5-6 plus

States can't open iTunes store when you click view Apple id, after clicking at bottom of page"account name " -> view Apple ID

Hi CormacHarps,
If you'd like to redeem an iTunes Gift Card on your iPhone, then please follow the directions in the article below.
Redeem and use iTunes Gift Cards and content codes - Apple Support
Have a great weekend,
Alex H.

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    Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
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