Can't view Captivate 4 projects in Captivate 5

Hi there,
I'm using a Windows XP 64-bit operating system. I just upgraded from the eLearning Suite 1 to the eLearning Suite 2. Th eLearning Suite 1 is still installed, so I have them both.
When, from Captivate 5, I open a project created in Captivate 4, the project appears with all the slide backgrounds missing. When I try to preview the project, either in the reviewer or the browser, Captivate 5 crashes. Captivate 4 will no longer start up at all. The end result is that I can't really access any of my previously-created projects. Help!

Hi there,
I am really sorry to hear that you have encountered problems using Adobe Captivate 4 and 5 with eLS 1.0 and 2.0 installed. My best recommendation would be for you to report these issues to the Adobe Captivate / eLS teams using the web address I have included below.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5
I have both eLS 1.0 & 2.0 installed on both Vista and Win 7 64 bit and on both my systems CP4 loads fine. I am sure that a member of the CP or ELS team will be able to help you address the start up issues and will want to take a look at your CP4 file that is missing it's backgrounds.
Best regards,
Mark

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