Can't view .mov file with quicktime

Hello. I need help viewing a .mov file with Quicktime 7.5. It was recorded on a Canon Vixia HV30 camcorder and given to me on a dvd. But when I try to view the .mov file with Quicktime, I can hear the audio but the screen is black. Sometimes, it asks me to continue to the following link:
http://www.apple.com/quicktime/resources/components.html?os=Windows&ctype=696d64 63&csubtype=69636f64
I'm not that computer savvy - what is wrong? Any advice would be greatly appreciated. Thanks in advance!

Sorry. My "then" (above) should have been "they".
They sent you a data DV containing the "source" from the camera and the HDV codec isn't available on your PC so you can't view the file.
Ask the authors to convert the file using H.264 Video codec (or others) so your Windows version of QuickTime can play the file.

Similar Messages

  • Try to open mov file with quicktime, says can't open pdf files.

    Hi to everyone,
    Suddenly I try to open a mov, any mov file, with quicktime 10.4 and some times opens the finder and nothing more, some times says that it cannot open one pdf document ( a document I actually have but never try to open with QT). some times QT says it canot open some png or jpg file.
    But I double click mov files. And the incoherence is permanent, I mean that for the same movie file says it can't open the same pdf file, and in other file the same png, or the same jpg.. it depends on the mov file I try to open.  Like if somewhere, somme kind of cache, adresse or reference is wrong.
    this is the text of one of those messages when I double click a mov file:
    "The document “phoenixRoomfillerB_v001_0104.jpg” could not be opened. QuickTime Player cannot open files in the “JPEG image” format."
    And if I try again and again, at some point QT open only the finder window.
    The weird thing is that on the finder window i can see the preview and play the preview. and the same mov files play well with VLC. And if I copy the mov file to my desktop it plays well unless QT start to open only the finder window, if that happens it does not work anymore with any file.
    The files are on an external drive with 3 partitions.
    And I make all the possible cleaning that I can:
    I am the administrator of the imac and I am the only one to use it.
    I am the owner of the volume
    I use disk utility to check and everything is ok
    I use onyx to clean as much as possible, cache, boot, volume structure, smart status, home folder permissions, kernel, extensions, QT components, etc. and everything works fine.
    Imac 27 inch late 2012.
    Intel 3.4 GHz  i7
    32 Gb Ram
    NVIDIA GeForce GTX 680MX 2048 MB
    thanx.

    Try QT v7.x which is located inside your Utility folder.

  • I suddenly can't watch .mov files with the QuickTime Player x?

    I suddenly can't watch .mov files with the QuickTime Player x? There is always the message, i should look after new software! Can you help me?

    Handy-dandy cut and paste to the rescue!
    you need to install some other stuff to get the full file functionality back.
    Here's the list.
    Start with QT 7.6.6. - http://support.apple.com/kb/DL923
    Get Perian, and install it. - http://perian.org
    then VLC, - http://videolan.org
    DivX - http://divx.com - and the
    Flip4Mac package from Telestream - http://www.telestream.net/flip4mac/
    A52/AC3 downloader: https://www.macupdate.com/app/mac/21875/a52codec - In this installer package there is an audio A52Codec.component. DO NOT USE IT! Throw it out and use the one that is linked below.
    This is what I've put into my system and so far I've gotten every file to run fine, even my oldest videos.
    These are codecs you should see.
    In System/Library/QuickTime
         AppleIntermediateCodec.component
         AppleMPEG2Codec.component* (*optional if you've bought it)
         DivX Decoder.component
         Flip4Mac WMV Advanced.component
         Flip4Mac WMV Export.component
         Flip4Mac WMV Import.component
    In your Home/Library/QuickTime/
         AC3MovieImport.component (you may or may not want this component, in some instances it causes conflicts. In my system, it doesn't. Who knows why? I don't.)
         Perian.component
    For AC3 sound that is in most .mkv files, you need the A52Codec.component, this is the one you want, here: https://code.google.com/p/subler/downloads/detail?name=A52Codec.component.zip - unzip the file and put the component into the System/Library/Audio/Plug-ins/Components
    Go back to your Perian settings and in the Audio Output button, set it to 'Multi Channel Sound' - Ignore the message Perian puts up and select it.
    By doing a 'Get Info' on your files and where it says 'Open With' - default them to the QuickTime 7 program. Perian no longer will work with QuickTime Player so you must have QT 7.6.6 and set it so it is the default for all the filetypes you use.
    It works perfectly with QT7. So far I've gotten ALL my old videos to play.
    .avi, .mov (with the AC3 sound), .wmv, .flv, .mp4 and .m4v. all run fine as do all the older formats.
    Good luck!
    Deb.

  • Can't open .mov files in quicktime anymore

    I can't think of any system changes that I've made recently but a few days ago I was able to open .mov files with quicktime and now I can't. I get the following error when I try to open one. Error -1856: an unknown error occurred (filename.mov) I've uninstalled quicktime, rebooted and reinstalled with no luck. I've searched these forums and googled the error number but can't find anything. Does anyone know what might be going on? Thanks.

    Actually, I can't open anything in quicktime anymore. I've tried opening avis, mov, mp4 and m4a files... all give the same error message and number. I've reinstalled both qt and itunes but no luck.

  • Converting mov files with Quicktime Player for iDevices

    I wasn't sure if should post this under iPad or here or at all as it is about coding, but it is about coding for Apple iDevices that can't display Flash, using Quicktime Player or QT Player 7 Pro:
    I'm trying to add the ability for Apple iDevices that can't display tutorials I created in Flash, to see them with H.264. I read that I can simply open the original tutorial that luckily is a .mov file with Quicktime Player 10 in Snow Leopard and File > Save For Web and QT will convert to H.264 and also output several files needed to upload to your server.
    But the only options are for iPhone, iPhone (cellular) and Computer. I assume an iPod would use the iPhone file, but iPad didn't exist yet.
    I chose iPhone and Computer for my test. I got 2 .m4v files a .jpg, a small .mov and a .html page with the code I needed to copy/paste to my target html page.
    Uploaded the files and could see the tutorial movie with my iPad fine. Using FireFox, I saw the beginning of the movie, then got the beachball. After a long wait, I tried a force quit and found that my Mac Pro was crashed too so had to hard shut down. Hate that.
    Rebooted the computer. Tried accessing with Safari this time and it worked fine.
    I also own Quicktime Player 7 Pro pre Snow Leopard (I'm running Snow Leopard now) and tried the conversion with it and noticed a few more config choices, like for frame rate. But the resulting code was about 29 lines of code with expected parameters versus 2 lines of code in the QT Player code which actually really surprised me. With both apps they have JavaScript references for the head tab to files on Apple's library on their site.
    So.. I'm wondering why FF and my computer crash, I did output for computer as well as iPhone. And what to do for FF users and the fact that there's no specific output for iPad, am I OK just using the iPhone output since I can see the file OK on my iPad test.
    Last, I've been reading about HTML5 versus Flash, but assume that what both my QT apps are outputting is HTML4. In the QT Player code there isn't even an embed tag, let alone the video tag I've read about, just a href to the exported Saved For Web .mov file, which I assume must point to the .m4v files that QT outputs and puts in the same folder as the other files, but there's no direct reference to them.
    Sorry for the length, or if this isn't the place for these questions, but I do want to get this right before I convert about 20 tutorials
    I wonder if I should wait until Lion and see if QT is changed to fix the FF crash and adds output for iPad?
    One last thing: when you access the converted file with an iPad, first you see a jpg of the first frame with "Click to Play" in the center. When you do, you get the movie with a play triangle which you have to press to actually start the movie. But when you access the same html file with Safari, all you have to do is click the "Click to Play" and the movie starts as expected. Bug?

    QuickTime X and QuickTime Player Pro create slightly different html code (but it all works about the same way). The "click to play" image file, a "reference" movie, multiple versions for different devices and the html code to preview the page and use as copy/paste into your Web page.
    QuickTime X has fewer options than QuickTime Player Pro. The iPhone preset works just fine on the iPad.
    Your Firefox crash may have been just coincidence and I doubt it was caused by the page code.
    You may want to wait a while longer for the HTML 5 code because browser support is still in the learning stage and millions of PC users still use out of date browsers.
    The reference movie points to the different versions of the file. The code "reads" the device and serves up the correct version for it.
    I don't own an iPad but I suspect it works like my iPod Touch. All of my QuickTime files have the play "triangle" so the click to play image style page requires two clicks on it.

  • Can I view .WMV files with 10.7?

    Can I view .wmv files with OS 10.7.2?

    Mac OS X has no native ability to view WMV files, but you can download and install the free codecs from Flip4Mac:
    http://dynamic.telestream.net/downloads/download-flip4macwmv.htm
    and use QuickTime Player. Note that not all WMV codecs have been ported to Mac, nor has the copy protection system, so not all videos will work.
    Regards.

  • IPod touch can't synch .mov files with iTunes.

    My iPod touch can't synch .mov files with iTunes. The error message says that the files were not transfered because they can't be read on my device.  I'm not able to transfer any mp4 files, either.  These are my own short animations, small files (under 2MB). Home sharing is on.  I'm trying to synch with the latest version of iTunes on a Windows 7 64-bit machine.  Thanks.

    See:
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    iTunes: Frequently asked questions about viewing and syncing videos
    Yo may have to use a third-party computer program like HandBrake to convert the format to one compatible withthe iPod

  • Need help viewing mov. files in Quicktime 10, with Mac OS X, 10.6.7

    I have Quicktime 10.0, and laptop with Mac Os X, version 10.6.7. I can't view certain mov files. So I looked up info online, that said to download Quicktime verson 7 to run with Version 10.0. When I downloaded Quicktime 7, I was told I could not install it because I already had Quicktime 10.0. Could definitely use some help!

    Thank you so much! I successfully download the other version of Quicktime.
    But, I'm still unable to view my mov file. I looked at the 'more info' tab and the Codecs is: MPEG-2 Video, Linear PCM, Timecode.
    Any ideas of how I can get this file to play in Quicktime, or open in Final Cut?

  • Can't view .mov files in Organizer

    Hi
    I am in the process of moving my video footage from iMovie (Mac) to a Windows 7 PC with Photoshop Elements and Premiere Elements.
    On my Mac I have converted the files to .mov with the 'photo jpeg' codec, which seems to be a fair compromise between size and quality. (Sadly, iMovie has converted all of it to Apple Intermediate Codec on import, which seems to be absolutely impossible to handle on a PC, so I have to do something, since I don't have the original files anymore ...)
    On my PC, the files play nicely in QuickTime - they even played in Windows Media Player before I installed QuickTime. (However, I don't see thumbnails/miniatures of the files in Explorer.)
    But ... when I import to Elements Organizer, I can neither play the files nor do I see any thumbnails. In stead, I get this error message:
    'The selected file cannot be played because your system does not have the requiered compressor/decompressor (codec) installed'
    Which I don't understand, since my system plays the files perfectly on itself.
    If I try to add these files to a Premiere project, they do play back (but look awful), and I am able to export a clip (which looks OK).
    But the whole point for me of using Photoshop/Premiere Elements was to organize my stills and video in the same application.
    Any help would be greatly appreciated!

    Regarding the quality in Premiere Elements, do the MOV files have the correct dimensions?
    For example, you expect 1920x1080 but are actually getting 1620x1080. That can happen if you forgot to unlock the aspect ratio during conversion on the MAC. You type in 1920 for horizontal width and then type in 1080 for vertical height, but don't see that the horizontal width was automatically adjusted to 1620. And off you go. That can make the video look bad in Premiere Elements, although it shouldn't affect whether you can view the files in the Organizer.
    The MOV files shouldn't play back in Windows Media Player on a PC (at least on my system they don't), unless you have installed a codec pack or another application has been installed that installed a quicktime codec that allows playing MOV files in Windows Media Player.
    When you are in Windows Explorer with the view set to Thumbnails, if you don't get a thumbnail image for the MOV files, you might be able to fix it with the Codec Tweak Tool. After installing and running it, click on the Thumbnail button and select the MOV option if it isn't selected. http://www.videohelp.com/tools/Codec_Tweak_Tool. I'm not sure that will have any effect on the view in the Organizer, but it's worth a shot.

  • Can't view .MOV files in IE 7 or IE 8

    I can't view any quick time files through IE7 or IE8 when trying to access them through one of our FTP sites. When I go to our ftp site and click on a .mov, there is a 3-5 second pause then i get the Quicktime logo with a queston mark through it.
    If I load the file onto my local drive, it plays just fine. If I bring up Firefox and click on the .mov file through our FTP site. It plays just fine. I'm not sure what else to look at for the possible problem. I have Quicktime ver. 7.5
    Robert

    Your post did not specifically say which version of Photoshop abnd Premiere Elements you have - I am guessing that you have version 9.
    For both versions 8 and 9, the Organizer component is the same for both Photoshop Elements and Premiere Elements. So since your specific question is about video in the Adobe Elements Organizer, I suggest that you also post this question on the Adobe Premiere Elements forum because it has more participants knowledgeable in video (and its technical aspects such as codecs). Here is the link
    http://forums.adobe.com/community/premiere_elements

  • Can you splice AUDIO files with QuickTime v10?

    I just upgraded from a G4 (non-intel) Power Book with QT v 7.7, to a new MacBook Pro with QT v 10.1. 
    My old G4's QT v 7.7 let me edit audio files - stitch and splice using cut and paste.  But QT v10.1 on my new MacBook Pro apparently will only let me "trim" audio clips - the other edit menu functions are grayed out.  So no splicing of two audio clips or removing an internal part of a clip.
    HELP says I can use those splicing functions for movie files (I assume that means strictly video), but is silent on audio-file splicing.... which is where my interest lies.
    Have I lost that audio editing capability by "upgrading"?    (QTv 7.2 won't run on the MacBook Pro.).  If so, is there another 3rd party app you'd recommend for this purpose? 
    It's a shame, actually - I was quite pleased with Quicktime as it was.

    QuickTime X (version 10 in Snow Leopard and 10.1 in Lion) can only "trim" audio files and the editing features you describe only apply to "videos".
    Snow Leopard and Lion users can use two different versions of QuickTime. Version 7.6.6 installs in the Utilities folder and your old Pro registration will enable the editing features you want for audio files.

  • How can I view .mov files on my ipad?

    How can I view my .mov spherical panoramas on my ipad?

    You can use a USB flash drive & the camera connection kit.
    Plug the USB flash drive into your computer & create a new folder titled DCIM. Then put your movie/photo files into the folder. The files must have a filename with exactly 8 characters long (no spaces) plus the file extension (i.e., my-movie.mov; DSCN0164.jpg).
    Now plug the flash drive into the iPad using the camera connection kit. Open the Photos app, the movie/photo files should appear & you can import. (You can not export using the camera connection kit.)
    Secrets of the iPad Camera Connection Kit
    http://howto.cnet.com/8301-11310_39-57401068-285/secrets-of-the-ipad-camera-conn ection-kit/
     Cheers, Tom

  • Playing .mov files with QuickTime

    I tried playing a .mov file from a URL last night with my QuickTime 7.5 (861) software but got audio and a lovely green screen but no video. Can anyone tell me what I am doing wrong?
    Rae

    michiluni wrote:
    Not answered for Windows QT...
    did the Control Panel thing...
    still QT7.5 will not play a .MOV file that older QT's would play.
    What is the URL of the file you're trying to watch?

  • How to view mov files on quicktime?

    Recently downloaded a movie made on iphone, which downloaded as a .mov file. However, when I double click, quicktime tries to open it but then I get an error message which says "QuickTime Player can't open "IMG_18621.MOV". and gives me an option: "To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More."  I can't figure out a way past this. I was on Mountain Lion and didn't have this problem, but recently upgraded to Mavericks and this problem has developed. Thanks!

    Thank you for your prompt responses. Thought this was the correct answer. Didn't want to pass on incorrect information.
    Thanks

  • Problem viewing AVI files with quicktime plugin

    I have quicktime 7.6 and perian installed
    When I try to stream an AVI file I can hear sound but no video is displayed
    If I download the file and I then play it with quicktime everything is fine
    If I remove perian then I will be able to stream from the website but of course unable to play MKV, Divx and Xvid files
    I have removed all obsolete codecs and I am running out of ideas on what is wrong with the system

    In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them).
    However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from
    http://www.divx.com/divx/mac/

Maybe you are looking for