Can't view pdf when scanned image(pdf) attached to outlook

sorry if this is the wrong place to ask. here is some detail.
I'm scanning a letter using hp scanning software. the process automatically converts the letter/image to a pdf file and then attaches the pdf file to outlook(2007) email as an attachment. the email screen opens with the pdf attachment within the email, but outlook itself (the application) appears to be closed. at this point everything seems to be running perfectly.
here's the problem. when double clicking on the pdf file attachment, nothing happens. the pdf file does not open. i would like to review before i send the email on it way. is there any way to view the pdf file before i send the email on its merry way? Oh yeah, using reader v9.3.2.
Thanks for any assistance.

Sorry. I have a Mac with OS X 10.9.5
I've since totally deleted Adobe Reader and reinstalled it but have the same problem anytime I try to view a PDF with Adobe Reader. The college website won't let me save the form, only view it. If I use another pdf viewer the form won't fill with my son's info; I think it has to be Adobe Reader for some reason

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I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
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Can't view pdf when scanned image(pdf) attached to outlook

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