Can't view tickets in Help Desk

What to do? Got error: 'View not found'
This topic first appeared in the Spiceworks Community

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I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?
I was a kid when I made a documentary for a school project. I've been trying to figure out how to retrieve the file. 4 years ago, I was able to get the files off the Iomega Zip drive (finally), but I now see the file is saved as a .A4P. There is also a file saved as a .PKG as well, but I don't know how to open this with my Windows 8 COmputer.

.a4p is an Authorware v.4 (Windows) project.
Interesting you have it as a .pkg...usually that's a published-on-a- Mac extension, if I recall.
At any rate, can you put the file up on a Box, Dropbox, FTP, etc...and send me a URL?
I should be able to published it so you can view the project (it would be an .exe).
It can't be converted to anything though - not without manual effort.

I have Photoshop Elements 9, just installed Lr and can't view RAW images. help please?

I have Photoshop Elements 9 and I can't view my RAW images. How can I view them?

you can update your pse 9 and hope for the best, http://www.adobe.com/downloads/updates/ and you can always use dng converter.
or specify your camera so we can determine whether that will help and if you need a dng converter link, indicate your os.

Can't view document workspace-help?

I suddenly cannot view my document workspace in PhotoShop CS3...does anyone know what I might have done or need to reset? I can see the open document in the navigator, but cannot access it on the screen.

Beastsmom wrote:
I suddenly cannot view my document workspace in PhotoShop CS3...does anyone know what I might have done or need to reset? I can see the open document in the navigator, but cannot access it on the screen.
This is normally because the document window is off the screen and can be due to a variety of reasons.
Did you previously have a second monitor connected?
Have you tried different screen resolutions?
You could also try resetting your preferences as described in the FAQ
http://forums.adobe.com/thread/375776?tstart=0
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
This resets all settings in Photoshop to factory defaults. A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

Have downloaded latest version of Flash Player but still can't view portfolio documents - Help?

Just see grey screen and no documents are visible. Has anyone else encountered this?

Nobody has mentioned any operating system.
On Windows there are two Flash Player installers:
the ActiveX installer, which installs the add-on for Internet Explorer, PowerPoint, etc.
the Plugin installer, which installs the add-on for other browsers, Adobe Reader, etc.

Plugin Help Desk Queue

We are using the Help Desk Queue to customize views for the Help Desk and have an issue. We have two admins for our Spiceworks site, myself and John. John set up the Help Desk Queue and has the ability to add/edit/delete views. I can view them, but do not have the ability to edit nor add new views. Is there somewhere else I need to be given permissions to modify plug-ins?
This topic first appeared in the Spiceworks Community

I had this problem also. After contacting Cisco, they informed me that the Help Desk Administrator role doesn't have the authority to make chages to accounts that have higher privileges such as System Administrators and Help Desk administrators.
Basically, the Help Desk role can only make changes to users.

Over the years I have backed up my ifoto albums on discs. Now with the new ifoto in 10.7.5 I can't see the fotos from five year old discs--only a dotted line outline of the fotos, all black and white; no images. What gives? and how can I view them?

Over the years I have backed up my ifoto albums on discs. Now with the new ifoto I cannot see any fotos when I insert the 'old' discs, just dotted lines around where the foto should be. How can I view the fotos? They were backed up for security, but now they are so secure I can't view them! Help!

If you're running iPhoto 9.5 you'll need to follow these directions in order to view disk created by previous versions of iPhoto:
1 - Copy the library from the disk to the Desktop.
2 - Double click on the iPhoto Library Upgrader tool to launch it and select the library on the desktop to convert.
3 - Once that is done you can open it with iPhoto 9.5.
From iPhoto 9.5: Using iPhoto libraries saved to CD or DVD
OT

Lync Live Chat Support Help-desk

Hi All,<o:p></o:p>
Need a confirmation, Lync can work with Live Chat help-desk.<o:p></o:p>
Explanation -
I am planning to provide live support to end user, they can directly get help from Help-desk team <o:p></o:p>
And if executives are busy then user should be in waiting, once any executive get free then be waited user should chat with him.<o:p></o:p>
Any help would be greatly appreciated.

Use Chat Room in Lync
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Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

CRM IT Help Desk vs Sotuion Manager service desk

Hello Experts!
Can someone please tell me about CRM IT Help Desk vs Solution Manager Service Desk and if they are two independent products? I want to see if these two 2 different products? since Solution Manager Service desk is based on CRM 5.0, can I setup CRM IT Help Desk? and make SOLMAN Service Desk and CRM IT Help desk together work together?
Please advice!
Thanks
Kumar

Hey Kumar,
There is nothing called as CRM IT HELPDESK......
But a CRM system could function as an IT helpdesk.........It depends on your requirements as to how you are gonna use it.....
CRM and SOLMAN are two independant products of SAP and both run on diffrent servers...
Solman has lot of features of CRM itself....
Solution Manager also has its own service desk... Solman is based on CRM itself technically.....
So whatever is doable in CRM is also Doable in Solman......The vice-versa is not true.....because in Solman SAP has added some functionality which is not present in CRM.....
You can configure Support desk in CRM and Solman and also make them work together if it makes sense for you and your management to do so......
Technically since both are SAP systems they can communicate via RFC calls.....
Inspire by rewarding...
Regards,
Anand

Help Desk Ticket - Waiting on User

Having one of those days :-)
Can't seem to find anything on if having Waiting on User in affect on a ticket stops its tracking time. I hope it does, because a single long term ticket can completely screw up your ticket response times.
This topic first appeared in the Spiceworks Community

Evening all,
Sorry pretty new to spice works.
I am running a help desk queue and now want to use the function close waiting on user but this function does not seem to close the ticket and it still sits in my queue showing as open? Is this normal functionality
This topic first appeared in the Spiceworks Community

Any way to give Help Desk Users access to tickets by Category?

As far as I know, there's just no way to do this. The user roles are not very flexible and really don't provide any middle ground by design. You can either see all tickets or you can see only tickets assigned to you.

So we have our first level Help Desk people that get ALL the tickets that come in. They are Help Desk Admins as they route things around and manage the system.
We also have our Database team that we sometimes have to assign tickets to. We don't want them to see all the tickets so I think I have to set them as Help Desk Users.
Based on the documentation, this means they won't see anything except what's already assigned to them personally.
What we'd like to be able to do is create a Category called Database and set the Database users up so they can see their own tickets and any ticket that's assigned to the Database Category. Is there any way to do this or an alternative way that we can accomplish the same end result?
Thanks.
This topic first appeared in the Spiceworks Community

Granting Help Desk access to view Knowledge Articles

When our Help Desk techs open the Service Manager Console, they cannot view the Library node and hence cannot view the Knowledge node underneath and the Knowledge Articles. Is there a way to grant them access so they only see the Knowledge node and "All
Knowledge Articles" below that? I took a look at the pre-canned roles and could not find anything that gives that specific a right.

Hi
Because Knowledge articles are Configuration Items you can create some own views in the Configuration Item section and give special privileges to those new views. For more information you can also have a look at http://social.technet.microsoft.com/Forums/systemcenter/en-US/9077a6c6-decf-45e1-b523-8697041d8cc8/how-to-give-createedit-privileges-only-for-knowledge-articles-announcements?forum=administration
Best regards,
Jochen

How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk

How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk.i did try all the options but I can not find the phone number to call from Croatia,
I can not change my Apple ID to the old mail (not possible!)
The old mail don't accept the new password..
I can not delete the Icloud all the time asking my the password of the old mail!
I realy need help

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

I can not view ANY videos on Vimeo, I have 'reset' the Ipad, original IOS 5, cleared the history and cookies, I have changed the DNS number to 8.8.8.8, I have worked on this for 2 days and still can't find a fix, HELP!!

I can not view ANY videos on Vimeo, I have 'reset' the Ipad, original IOS 5, cleared the history and cookies, I haves changed the DNs number to 8.8.8.8, I have worked on this for 3 days now, HELP!!!!

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

Not only do web pages not load properly but we're doing calculus on-line and only 1 video can be viewed at a time. last week we didn't have problem. wish i could call someone. not getting any help.

a number of site say done and we see a blank page. on-line calculus class, last week could view more than 1 video at a time now only 1 can be viewed. this course need to be completed by may 3. career builders some of the drop downs aren't working. need to find a job. these are serious errors that we did not experience before. we haven't updated to 4.0. now i see the one's who have are having these problems. daughter can't gt to e-mail. wish i could talk to someone. i'm going to try the live session at 2 but i'm not a techy. can take care of most problems, but this seems beyond me. HELP
s

If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter

Can't view tickets in Help Desk

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