Can't View Video or Picture when Playbook is bridged!

I have a Tour 9630 running v5.0.0.1030.  When I try and view videos or pictures from the bridge file menu the program starts on the Playbook. But I am unable to see the pictures or videos off my phone.  Is there some trick that I missing.
Solved!
Go to Solution.

Thank you for the info! I will give support a try.

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