Can't watch NBC sports live extra

I am watching NBC sports right now. ManU vs Stoke and saw the advertisement about nbc sports live extra and it's ability to let you watch live on ur iPad. I downloaded the app and got his msg:
To watch videos, you will need to subscribe to FiOS TV with NBCSPORTS
How is that so when I am watching it on the TV at this moment?

I found out what to do. Verizon Live Chat's agent told me to uninstall and reinstall the NBC Sports Live Extra app on my iPad. I did that. When I did, I found that it still remembered that Verizon FiOS is my TV provider, so I didn't have to sign back in. And live feeds now work!

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NBC Sports Live Extra app requires Golf Extra?

Hi there,
I'm trying to use my iPad to access NBC Sports' coverage of English Premier League soccer, and I have Verizon (and can access this content on my computer). The app, when I try to log in through Verizon, says I need to subscribe to Golf Extra. This can't be accurate. Emails to NBC support have gone unanswered. I have tried restarting and reinstalling the app.

I can view NBC sports extra (premier league games) on a PC, but not on my iphone or android app. Every time i try to log on through the apps it says I need to be subscribed to the golf channel to watch golf (higher packages than Prime HD to which I'm subscribed). So, I touch the game i want to watch, it asks me to log in, then says because i'm not subscribed to a higher package that has golf, i can't use the app to watch soccer.
Is that the way this is intended to work? I don't want to watch golf, and my understanding is that you can stream through NBC Sports Live extra if you subscribe to NBC sports, which I do. Did Verizon split the baby on this one, essentially forcing you to subscribe to a package with golf to get what you should already be entitled to? Is this just an app problem that will clear itself up?
Anyone else seeing this issue?

NBC Sports Live Extra sign in issue

Hello,
I have a login issue with the NBC Sports Live Extra app on my ipad.
I tried to watch Stanley Cup playoff games. After signing in with my Verizon login I got an error message saying that I could not get access to the content because subsription to the Golf channel was required. I don't have the Golf channel, my TV package is Prime HD but it does have the NBC Sports network which broadcast the NHL.
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David

I am continously having this same issue. Everything works fine on the website, so it isn't a credentailing issue.
PLease help!

NBC Sports Live Extra Error

I recently acquired a Nexus 7 and downloaded the NBC Sports Live Extra Android app to watch soccer games. After inputing my Fios credentials I was able to watch replay content, but live events generate a "User Not Authorized Error" after trying to authenticate. I changed my password and uninstalled/reinstalled the app, but the error persists. I am able to watch live games on the computer and on my old iPad, so I am certain my account is authorized. Thoughts/suggestions?

Essentially this app is crap.
The last time I was able to stream any EPL games consistently was last August when I first switched to verizon. For the past 3-4 months it just give that stupid user not authorised error no matter if I am on home wifi or outside.
Somehow I was able to catch the Manchester United game vs. Norwich yesterday (a miracle) but it stopped working again today.
Verizon Customer Service Has Been helpful and patient but nothing has been fixed.
Don't hold your breath on this one.

NBC Sports Live Extra app (Apple TV) not showing live play

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Nbc sports live extra not playing video

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Unable to watch BT Sport Live programs on my Mac M...

I have a valid account and can watch BT Sport live on my daughter's macbook air, using google Chrome, but on my Mac Mini running OSx 10.6.8 it won't work on safari, firefox or chrome. I've uninstalled and re-installed MS silverlight, as requested, and emptied the cache of each browser, but no joy.
1. On safari 5.1.10 when I try to watch live, the screen remains blank.
2. On firefox 32.0.2 it just keeps telling me to install Silverlight, even after I have done so, and then re-started firefox.
3. On chrome 37.0.2062.122 it gives me a vcr019 error and err 6003, which the BT support page says means silverlight isn't working with my computer, which may be due to a setting.
BT say that as it works fine on the Macbook air I have, that it must be a setting or settings on the mac mini and I need to refer to vendor but it was bought late 2009 so is out of support.
Anyone had similar problems and can advise what to try?
Thank You.
Mac mini, Mac OS X (10.6.8), 2.32

Hi sfblues11,
Check out this link for help with BT Sport online player error messages the suggestions for this problem is to reset your computers time and also clear the browser's cache.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

When can I watch BT Sport after ordering broadband...

I'm confused. I ordered BT Broadband on Sunday and am sure that somewhere I saw that I could have BT Sport on my SKY digital platform within 24 hours? Two days on it hasn't happened. The helpful people on the BT phone lines have told me after taking my SKY card details that it will happen in 30 minutes, it didn't . And in a marathon hour long call this evening ended up with me being told that I would only be able to watchbBT Sport on my TV when my broadband is activated on 17th Feb. However in an email exchange with BT just now says I should be able to watch BT Sport within 24 hours of placing an order! Who is right? Help me out here, I'm losing the will to live!

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Can not watch BT Sport on PC

I have had access to BT Sport on my Sky box for a long time, but have been trying to get it on my PC since october 2013.
I have had many hours of phone calls and remote support sesions, issue passed up to second line support.
Some time ago they managed to fix the problem that I could not activate bt sport but I still am unable to watch as I get a message "Your BT ID is correct but you don't have BT Sport on your account".
I have got BT Sport on my account with a watch now button. If I use the button and click through to watch BT Sport I get the message and a link to activate, if I follow the link to actvate I am told that I have already got BT Sport. The people in India do not seem to be able to fix this, can the moderators help ?
Mike
Solved!
Go to Solution.

Had another call from Neil today (12/09/14), to say that my BT Sport oder had been resubmited and could I log in and test it.
Sadly I found no change, I still had exactly the same error :-
Your BT ID is correct but you don't have BT Sport on your account.
Have you got BT Broadband? BT Sport is FREE, but you need to activate BT Sport before you can log in to the online player.Activate now.
Have you ordered BT Sport in the last hour? It could take up to an hour for us to update our records, please bear with us.
I had to wait about 6 hours to test it as I was out when he called, and MY BT shows BT Sport activated.
More investigations needed.
Mike

If you're using IOS and can't watch BT Sport then ...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with IOS devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of IOS have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

If you're using Android and can't watch BT Sport t...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with Android devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of Android have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

When can I watch BT Sport via the Sky Platform

I have just sent the following message via the BT 'email us' form, but then I received an email back saying that it could take up to 10 days to respond . Given that I only have another 3 days to cancel my order (if necessary) I thought I'd try and find an answer on here, so here's the message. Thanks in advance...
Please inform me of the DEFINITIVE date on which I'll be able to activate BT Sport through my Sky HD box.
It is (in theory) already active for viewing online or via the app, but I am so far unable to link my Sky viewing card because of an "outstanding order" on my account.
I have spoken to various members of your staff (both on the 'phone and via LiveChat, for which I have the transcript) and I am being given contradictory answers. These answers have varied as follows.
1. I will be able to activate it as soon as I place the order for BT Broadband (so I placed the order without delay on 17/08/2012).
2. I was then told this would be 24 hours after placing said order, so I waited.
3. Thirdly I was told that I could activate it as soon as I give you my MAC key (so I did this on 19/08/2012 as a direct result of this advice, even though I could be charged by my previous Broadband provider for using the key within 7 days).
4. When that didn't work I was told to wait 24 hours after using the MAC key.
5. Finally I was told that I would have to wait until after my BT Broadband goes live on 10th September.
Answers 1-4 have turned out to be false, and as I am now starting to lose faith in the answers provided by BT, I don't hold out much hope for answer 5.
Considering that my reason for ordering BT Broadband was so that I could get BT Sport via the Sky platform, I am increasingly under the impression that I have been mis-sold the product.
Could you therefore please tell me EXACTLY WHEN I'll be able to activate BT Sport via the Sky platform.
Thank you

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Can't watch the game live on my pc i paid to watch it can't

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Is your PC a desktop or a laptop?
They only have the rights to laptops that are NOT connected to any external monitors/screens.
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Can't watch NBC sports live extra

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