Can't watch Verizon FiOS TV on iPad or Xbox 360

Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.

jwnarron wrote:
Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.
Hello,
A few things for the iPad app:
1) Have you checked to make sure that on your iPad you are accessing your Verizon FiOS residential account's wifi network?
If you are using a cellular network (data plan) for wifi, and not the wifi for the Verizon FiOS account for your internet at home then you can't access Live TV for the 'FiOS Mobile' app.
2) Are you signing in with a subaccount and not the primary ID when using the FiOS Mobile app for the iPad?
3) Try logging into verizon.com with your userid and password and then going to My Services - TV plan -- does it show your current FiOS TV plan? 
4) Have you tried deleting the app and re-installing the 'FiOS Mobile' app for the iPad from the Appstore and see if you get the same message?

Similar Messages

  • I have vlc player movies on my external hard drive; can i watch these on the apple ipad?

    i have vlc player movies on my external hard drive; i normally watch them on an windows laptop; can i watch these on the apple ipad?

    <edited>
    There's a vlc streamer app in the app store, but you would need to also install the streamer helper on the device where the movies reside. This works between my macbook and my ipad, but if you cannot access the external drive and install the helper file, then probably not

  • Can I watch sky go from my iPad through my apple tv

    Can I watch sky go from my iPad through my apple tv

    Welcome to the Apple Community.
    Unfortunately not, Sky block mirroring of their app to the Apple TV.

  • Can i watch sky go via my ipad on my tv

    can i watch sky go via my ipad connected to my tv ?

    AirPlay video support is specific to each apps.  In other word, it's possible that one apps gives you the possibility to AirPlay video while another one will not.
    I don't use SkyGo but pay attention to the AirPlay logo beside AppleTV; is it a small speaker or the video icon (square with a triangle in it)?  If the AppleTV is followed by an small speaker it means your app only support audio AirPlay.
    Sometimes, you can try to mirror your display as a turn around but some apps even prevent that.

  • HT4095 Can I watch rented movies in my ipad 2 without internet connection.  I will be travelling by air and highway.  Ty

    Can I watch rented movies in my ipad 2 without internet connection?

    If you use iTunes to rent movies, then yes.
    iTunes movies downloaded and stored directly to your iPad and if you don't start playing a movie, stay on your iPad for 30 days.
    If you start to play a downloaded, rented movie on your iPad, then it will expire in 24 hours.
    Other services, like Amazon, Netflix and Hulu need an Internet connection to stream their content.

  • If you rent a movie through iTunes can you watch the movie on your iPad if you are not connected to internet or 3g

    If you rent a movie through iTunes, can you watch the movie on your iPad if you not in an area that does not have wifi or 3G access?  Such as on an airplane, etc...

    Yes - as long as the movie has totally and fully downloaded onto the iPad.

  • Can I watch youtube videos on my IPad Air

    How can I watch YouTube videos on my Ipad air

    Ok.... so what specifically is the problem? What happens when you try to watch YouTube videos?

  • Can't watch video on CNN with IPAD after installation IOS 6 any tip to solve how to solve this issue.

    Can't watch video on CNN with IPAD after installation IOS 6 any tip to solve how to solve this issue.
    Thanks for your support in advance

    I have a few TV type Apps that are doing the same think since the  IOS6 update . I figure the problem is at there end and there will be an update from them soon.

  • I can't watch Dailymotion videos on my iPad but can do so on my iPhone and PC. Very strange. Please help !

    I can't watch Dailymotion videos on my iPad but can do so on my iPhone and PC. Very strange. Please help !

    Take it to an Apple store genius bar to have the techs see what your options are for repair/replacement.  An out-of-warranty replacement is $149 in the US for the iPhone 4.

  • Can I watch bbc iplayer from my iPad to my tv?

    Can I watch bbc iplayer from my iPad to my tv?

    Hi Try Mirror on iPad and Apple  tv but you may only get small picture on tv. Cheers Brian

  • HT1657 can you watch rented HD movies on iPad without internet (ie - on a plane)?

    can you watch rented HD movies on iPad without internet (ie - on a plane)?

    As long as the film has been fully downloaded then you should be able to watch it without being online.

  • HT1657 can i watch rented movies on my ipad with no wifi? Like on a plane trip?

    can i watch rented movies on my ipad with no wifi? Like on a plane trip?

    Yes. although you do occasionally hear about people having problems.  If your trip is less than 24 hours, it might be a good idea to start the movie while you're connected to WiFi (which will start the rental clock ticking) and pause it.  You're not supposed to have to do this, but some people swear it prevents the occasional glitch.  I've only rented a couple of movies and they worked find on the plane.

  • International channel not available on VERIZON FIOS MOBILE FOR IPAD

    I have Brazilian channel and I believe you guys as right nonw dont support watch Iternational channel yet. Do you guys now when will be available to watch the channels that we pay for on mobile ipad. I would love to watch Brazilian channel at work
    THe channel is 1768

    cesinha87 wrote:
    I have Brazilian channel and I believe you guys as right nonw dont support watch Iternational channel yet. Do you guys now when will be available to watch the channels that we pay for on mobile ipad. I would love to watch Brazilian channel at work
    THe channel is 1768
    Hello,
    At this time, one can stream about 75 live TV channels  from the iPad, Xbox 360, LG Smart TV, and Samsung Smart TV.
    From the iPad, this is through the 'FiOS Mobile' app from the App store.
    For a list of channels available for Live TV on the aforementioned devices, you can go to either:
    http://www22.verizon.com/home/livetv and select the link 'See available channels'
    OR
    http://www22.verizon.com/home/fiostv/features#connect and select the link 'your favorite TV channels'.
    Keep in mind that you have to be subscribed to the selected TV channel in your FiOS TV package in order to watch that channel live.
    Also, as PJL has mentioned, the live TV streaming would work only if connected to your residential home network. 
    Lastly, if you'd like to submit the suggestion to include international channels to live TV streaming on the iPad (and other devices), you can do so via Verizon Idea Exchange.
    Suggestions for any Verizon service/product/offering on the internet, telephone or TV can be made in the 'Idea Exchange' section of the Verizon Community Forums where it'll be noticed more by other Verizon community members as well as Verizon employees who can bring up individual ideas to the appropriate teams.
    Also, forum members can vote on the posted idea for greater emphasis.
    Please see:
    http://forums.verizon.com/t5/Verizon-Idea-Exchange-FAQs/Idea-Exchange-FAQs/td-p/231267 for more details.
    The direct link to the Idea Exchange section is found here:
    http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange

  • If I buy a HDMI to VGA adapter can I watch sky go from my iPad

    If I buy this adapter will I be able to watch Sky Go from my iPad through my Apple TV? Because it doesn't support HDMI out put?

    No, AppleTV doesn't support cabled inputs (other than ethernet, I beleive).
    Assuming SkyGo supports it, and you have the iPad and AppleTV on the same network, you can use Airply to mirror the iPad to the TV.(http://www.apple.com/support/appletv/airplay/). However, many streaming video apps do not support Airplay (by vendor design).

  • How can I watch a film on my ipad through the tv

    I am a new IPAD owner. does anyone know how I can watch a film on my ipad through the my TV. Do I need special connections?
    Thanks for any help you can give me.

    http://store.apple.com/us/product/MC953ZM/A?fnode=MTc0MjU4NjE

Maybe you are looking for

  • Create link in detailled level navigation after creating BSP iview

    Hi All, I have created few bsp iview in portal. After assigning these iview to role, a create link is unnecessary visible in detailled navigation. I would like to hide it. I have tried to play with iview properties but no luck please advice. Regards

  • IS Retail - Sales Transactions flow from POS to SAP

    Hi All, Can anyone tell about the process flow from POS (point of sale / third party software) to SAP in IS Retail ? Bi, Vamsi

  • Process China Collect Process

    Hi, Experts, I need to add a decision step in my process chain so that if one of the precedessor sucess, it will continue the chain. That is to say, the process chain will continue only when all the predessors finish and at least one of them is finis

  • Clone stamp turns picture to negative

    Elements 10. I'm trying to use the clone stamp byt when I release the ALT key my picture turns negative but I see my original under it. When I hold down the left side of the mouse and moe it around the negative moves with it. HELP. Tom

  • Data Corruption when adding test steps in Tests Module

    This is a blocking issue. please see bug: https://bug.oraclecorp.com/pls/bug/webbug_edit.edit_info_top?rptno=14798197