Can't write, reply or forward messages as screen will not open when these function buttons are clicked

I can receive emails but when I try ti write a new one or reply or forward existing emails, the usual screen does not open. Instead a small window opens in the small task bar at the bottom of my screen in Thunderbird and whilst I can hover over them to see them no amount of clicking will bring them on to the full size to use. I am on Windoes 8.1

''CONWAYHALL1743 [[#question-1036740|said]]''
<blockquote>
I can receive emails but when I try ti write a new one or reply or forward existing emails, the usual screen does not open. Instead a small window opens in the small task bar at the bottom of my screen in Thunderbird and whilst I can hover over them to see them no amount of clicking will bring them on to the full size to use. I am on Windoes 8.1
</blockquote>
Thanks for your quick reply but although it did not solve my problem, I found that other functions were not working this morning and after a good deal of head scratching I found out that it was the remote Microsoft keyboard attached to my laptop which was causing all problems! It was only a few months old but I have now bought another but Advent this time and all is back to normal. Thanks once again. Conway Hall

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    37: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../Libraries/mbupgx.dylib
    38: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    39: mbunamedstrings (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../mbunamedstrings.framework/Ve rsions/14/mbunamedstrings
    40: CocoaTooltipParser (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../CocoaTooltipParser.framework /Versions/14/CocoaTooltipParser
    41: DocEx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../DocEx.framework/Vers ions/14/DocEx
    42: WinHttp (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinHttp.framework/Ve rsions/14/WinHttp
    43: MicrosoftCredui (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCredui.fram ework/Versions/14/MicrosoftCredui
    44: MicrosoftDDCS (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftDDCS.framew ork/Versions/14/MicrosoftDDCS
    45: WinAPIUI (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinAPIUI.framework/V ersions/14/WinAPIUI
    46: MicrosoftCSI (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCSI.framewo rk/Versions/14/MicrosoftCSI
    47: MetEx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MetEx.framework/Vers ions/14/MetEx
    48: MicrosoftFBA (14.1.0.110310 Reg=(null) Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftFBA.framewo rk/Versions/14/MicrosoftFBA
    49: XPG (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/../../../XPG.framework/Versions/14/XPG
    50: MicrosoftFS (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/../../../MicrosoftFS.f ramework/Versions/14/MicrosoftFS
    51: MicrosoftWlmFile (14.1.0.110310 Reg=en-US Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWlmFile.framew ork/Versions/14/MicrosoftWlmFile
    52: MicrosoftWebServices (14.1.0.110310 Reg=en-US Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWebServices.fr amework/Versions/14/MicrosoftWebServices
    53: Oimg (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/../../../Oimg.framework/Versions/14 /Oimg
    54: DisplayServices (290 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    55: AGL (AGL-3.0.12 Reg=English Loc=0x0000): /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    56: LaunchServices (362.3 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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    64: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    65: DSObjCWrappers (134 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    66: CrashReporterSupport (258 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    67: Help (41.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    68: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    69: libauto.dylib: /usr/lib/libauto.dylib
    70: ApplicationServices (38 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    71: CoreFoundation (550.44 Reg=en_US Loc=0x0000): /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    72: QTKit (1791 Reg=English Loc=0x0000): /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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    79: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
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    81: CommonPanels (91 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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    84: Foundation (751.63 Reg=en_US Loc=0x0000): /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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    111: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
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    123: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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    130: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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    132: QuartzComposer ({156.30} Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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    134: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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    136: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    137: DictionaryServices (1.1.2 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    138: LangAnalysis (1.6.6 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    139: CoreMediaIOServices (1497 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
    140: Kerberos (6.5.11 Reg=English Loc=0x0000): /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    141: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    142: QuartzFilters (1.6.0 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
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    146: CoreVideo (45.6 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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    148: RawCamera (608 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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    151: Ink (107 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    152: libkxld.dylib: /usr/lib/system/libkxld.dylib
    153: OpenGL (1.6.14 Reg=English Loc=0x0000): /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    154: Accelerate (Accelerate 1.6 Reg=English Loc=0x0000): /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    155: AudioUnit (1.6.7 Reg=English Loc=0x0000): /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    156: JavaScriptCore (6534.57.3 Reg=English Loc=0x0000): /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    157: MeshKitIO (49.2 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
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    161: libcups.2.dylib: /usr/lib/libcups.2.dylib
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    164: MeshKitRuntime (49.2 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
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    176: Quartz (1.5 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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    178: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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    188: vImage (4.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    189: AppKit (1038.36 Reg=English Loc=0x0000): /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    190: PrintCore (312.7 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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    193: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
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    195: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    Operating System Information
    Operating System: Mac OS X 10.6.8 (Build 10K549)
    CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
    gestaltSystemVersion err = 0, result = 0x1068
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
    Microsoft Application Information:
    Error Reporting UUID: 3F516802-AEA7-42A8-9F3B-93311230EF70
    Time from launch: 0 hours, 0 minutes, 0 seconds
    Total errors on this client: 11

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