Can't zoom PDFs in Safari nor open in preview

The Toolbar referenced by Apple help below no longer appears after the last update to Safari:
View PDF files
When you click a link on a webpage for a PDF file, Safari displays the PDF in your browser window and provides a toolbar to help you view the file.
Open Safari if it is not already open, and go to the PDF page you want to view.Open Safari
To see a toolbar, move the pointer to the bottom-center of the page. If you move the pointer away from the toolbar, it disappears after a moment.The toolbar has four buttons. Point to each button to see what it does.
To change the font size, click the “Zoom in” and “Zoom out” buttons.
To view the PDF file in Preview, click the “Open PDF in Preview” button. After Preview opens, choose Help > Preview Help for more information about viewing PDF files.
To save the PDF file on your hard disk, click the “Save PDF to download folder” button.

I just updated my grandfather's computer (probably 10.6... I forget), and now he's experiencing the same thing. Interestingly, if I go to a test PDF found randomly on the web, it opens and shows the 4-button toolbar. But when we open one of the PDFs from his TD Ameritrade account, they open with no toolbar (and none to be awakened by moving the mouse down bottom center).
I question the value of opening PDFs in Safari at all when there's a great Preview readily available, but I put that on a different post.

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Below a link to a file which is an application to canadian visist visa, you can find the link also in the folowing site:
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Back up all data.
Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
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~/Library/Internet Plug-ins
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Back up all data.
Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
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Hi
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Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
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~/Library/Internet Plug-ins
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Can't zoom PDFs in Safari nor open in preview

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