Can Technical Support That responds to my question???
*15 years using Nokia i did not find this problem .....
*my brother who lives in New York said that I would buy the greatest mobile device.
*IPhone
*He bought the device and sent it to me in Egypt.
*Found in the device What i wish.
*And suddenly two days ago the audio was completely gone.
* i.e when someone calls me there is no sound of the ringing tone.
* when i play a song there is no sound either.
*since i acquired the device i did not do anything detrimental to the device.
*Not Jailbreak or cydia.
*Only free software.
*i've searched for two days on internet this problem and did not find any solution.
*was it a mistake to purchase the device?
*The problem exists at the site of Apple.
*No solution
https://discussions.apple.com/thread/3470125?start=0&tstart=0
More than 93019 Views 113 Replies
For the same problem.
*Without a response from the company or technical
To resolve the problem.
*Tell me what i do?????
*Please i can't deal with any of my calls.
*my business is delayed because if this problem.
This is not Apple here. We are users just like you that attempt to answer technical support questions from other users. You may have found yourself with quite a problem. If there is a warranty issue with your phone, the warranty is not international. You would have to return the phone to someone is the US to take to the Apple store for warranty questions. This is one of the problems faced by individuals that purchase phones in a country other than the one they intend to use the device. Any device is subject to the possibility of a problem. If you have encountered one, then your only option is to do as I mentioned and return the phone to the US. Apple will not accept phones shipped to them and will not ship them outside of the country they are warrantied in.
Check the user guide at http://manuals.info.apple.com/en_US/iphone_user_guide.pdf and see if you can attempt any of the user troubleshooting steps and get your phone working again.
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You have to love HP products and their customer service and technical support
My daughter has one of your ZV5000 notebooks. She has been very happy with it until the last few months when she started having charging issues. After investigation I found out that HP had a class action suit over this very problem. I called customer support and I emailed customer support trying to get HP to live up to it's obligation and fix it. I got no where and after several hours I gave up. She decided to get a new notebook. She bought a Compact Presario CQ50-130US from Staples. When she got it home she tried to connect to my wireless router and couldn't. We called technical support and spend the following 2 hours trying to get it to connect. I spoke to several techs none of which knew what they were talking about. They would read step by step from some try this if that doesn't work try this directions they must have. If that wasn't bad enough we constantly had to ask for it to be repeated because we couldn't understand them. They spoke English but with such heavy accents you couldn't understand what they were saying. The last tech was going to call Comcast my internet provider. I told him they provided the internet service not the router. He couldn't understand that. After keeping me on the phone for 15 minutes he came back to say he couldn't get threw and would call me back when he did. There customer service must be as good as yours is to get threw to. I got a call 24hrs later to ask if everything was alright. They never fixed the problem how could it be alright? By then she had decided to return the new one and buy a product other than HP or Compact. I would up fixing her old laptop something HP should have paid for but didn't. I have always trusted and respected the HP name. I am very sorry to see what it has become to stand for. Inferior products that you don't stand behind and customer and technical support that can't speak English and don't have a clue as to what they are doing. How sad! Do you think any of my family or friends will be buying an HP product?
well, this IS a means of finding a resolution for some issues. so why SHOULDNT they read this forum? i can assure you that there are people who are not just reading stuff off a book or a document. in fact, that is the biggest cliche's that exists today.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee. -
Premium technical support contact number?
How do I contact Premium Technical Support that I pay #14.99/mo. for? I have searched everywhere on the web and Verizon's site but cannot come up with a contact number for them.
The phone number was found with a Google Search for verizon premium technical support phone number
1-877-718-6716
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
I need to reset my security questions, but can I message support by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.
If you've forgotten the answers, you can't do that yourself. Click here, tell the iTunes Store staff that you can't call, and see what they say.
(109704) -
hello my name is leandro from months ago and am trying to connect with my apple id but informs me that it is wrong and I can not buy or upgrade my mac from the official website of apple can go with my ide but can not get response technical support'm from Argentina someone could help me
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Can somebody please help me, i can not work on my websites anymore. Thanks !!
ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
MSI Error message: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Muse_2014_2_CC_LS24.msi failed with exit code: 1603 -
Is there any way to contact verizon with a detailed cell phone technical support question?
Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse
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Technical support available to answer questions related to extensions?
Does Adobe provide technical support to Dreamweaver extension developers? I have questions related to developing dreamweaver extensions and I am not getting any answers from this forum. Can I pay Adobe technical support to answer my questions? Is there an Adobe employee moderating this forum that can answer this question?
Thanks,
mitzy_kittyThe DW team tries to answer questions when they can, but this is a user to user forum, so it is not officially moderated.
Also, try posting to the DW Wish List:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
The best place to find someone you can pay for help with DW extensions is probably on this forum. Also, try webassist.com.
HTH,
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How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I am getting 100s of emails from Apple Support Communities. How can I stop that????
I have been trying to load my ITunes music to my IPhone 5 and had posted a question on ASC. Since then I have been deluged with e-mails, despite going on my preferences and clicking No to all the questions. How can I stop that PLEASE.
MBLogin to ASC
https://discussions.apple.com/message/22335857#22335857
Apple Support Communities
Top right of screen look for
Actions
click on Receive email notifications
result Stop email notifications
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I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
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I have a new iPod and now I can't buy something on it ,because of the safety questions. I have not the answers. I can't remember that answer the questions.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
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when I log into Firefox, the screen scrolls down and I have to use the side-bar to go back up to type my query into the 'search' window. How can I stop that and get Firefox to start with the 'search' window accessible? With thanks, PeterSee this. <br />
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