Can the diagnostic ID:s be trusted?

I have a couple of cases where people say that the call was disconnected and that they did not do anything on either side. Lync says that everything is green in the user activity report.
The diagnostic ID says 51004 "action initiated by user". Which to me says that the user ended the call. And I guess it is User1 who ended the call?
Response code:  200  Diagnostic ID:  51004 Request type: BYE
 From user URI: [email protected]
To user URI: [email protected]
From user agent: UCCAPI/15.0.4551.1007 OC/15.0.4551.1007 (Microsoft Lync)
Diagnostic header:
51004;  reason="Action initiated by user"; CalleeMediaDebug="audio:ICEWarn=0x0,LocalSite=192.168.200.231:50040
So my question is should I trust the user that say that they did not accidentally push the button on the headset or is Lync telling the truth?
The reason I doubt the diagnostic ID:s is that I cant see the line below on that call.
Disconnected by:
+01123456789

The diagnostic id indicates the action is initiated by Lync endpoint.
Please check you use Lync qualified headset.
Update your Lync Server and Lync client to the latest version.
Lisa Zheng
TechNet Community Support

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