Can the Genius Bar cable to my iPhone 5S to enter my passcode on a broken, non-responsive touch screen? I need to back up the 5S before replacing it under AppleCare
Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.
Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html
Similar Messages
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Essentially a kid offered me $250 to fix and sell my old broken phone. Also can sell my old glass back to the eBay seller and get my money back. Is Apple legally allowed to keep my old phone, or is it theres to keep?
Apple is legally entitled to keep your old iPhone if you are taking advantage of their replacement price. That's why they offer a reduced price; they'll take your old iPhone, refurbish it, and use it as a replacement for someone else's failed or broken iPhone. If you want to keep your old iPhone, you will have to purchase a new iPhone at full price.
Regards. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?
If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock). Your only option is to take it to Apple or whoever provides iPhone service in your country.
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I want to transfer pictures from my iphone 4 to a hardrive, but the problem is i dont know how. Can the genius bar help me with that, and can they possibly do this for me if i bring my iphone and hard drive with me there. Also if there is a cost, how much?
iOS: Importing personal photos and videos from iOS devices to your computer
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There is no sound in one of the earphones I received with my iPhone. My iPhone is still under warranty, so can I just go to the genius bar and get replacement earphones?
You may wish to make an appointment first. Otherwise, you may face a long wait
due to the extra business being generated with all the people getting
help with their newly acquired holiday gifts. -
For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store. -
Has anyone tried syncing their photos to iTunes with the cable in addition to how it should work via wi-fi on iCloud? On the Apple support info page, it says you should do both types oof backup. The Genius Bar told me 2x not to do both. What experiences has the community had? I'm also having syncing issues with photos most recently as well as contact updates. (I have an iPhone 4S with the iOS7.1) Thanks much!
It sounds like you are mixing up several different things (or not using the terminology that Apple uses).
One thing is backup. You can backup via icloud or via iTunes and there is no reason you cannot do both -- I do and the second link below from Apple gives instructions. Doing a backup will include photos from the Camera Roll in the backup but you will not be able to see the results -- all of the backup data will be stored on iCloud or on your computer in files that are not designed to be accessed by you for any purpose other than restoring to your phone in the event of a problem. More information on backup:
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT5262
If you simply want to transfer photos from an iPhone to a computer, the terminology Apple uses for that is "import" and it is done without iTunes. New photos (taken after you change the setting) can be done via PhotoStream which is a cloud based option. The other option is via cable. Instructions for both: http://support.apple.com/kb/ht4083
Syncing via iTunes (with regard to photos) is used to transfer photos the other direction -- from the computer to the phone. Instructions for that http://support.apple.com/kb/HT4236 -
Can the genius bar fix my 1015 itunes error on my iphone 3g. Im not able to do it by myself and i just took a appointment with the genius bar tomorrow! If somebody can help me you can answer me in french or in english
They won't touch it.
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Just had my iPhone replaced @ the Genius Bar, now "No SIM" message is coming up.
I shattered my iPhone 4 screen the other day, went in to the Genius Bar today and had it replaced.
I have my previous iPhone's data on a back up on this computer. I turned on the new iPhone from the store and it gave me an error message saying a valid SIM card was not found in the phone. I can set up the basic settings (Language, location etc.) but cannot activate.
(P.S.: Sorry if this is in the wrong thread, I have no idea what the difference between CDMA and GSM is, so, I put this thread in both.)Make sure they didn't accidentally keep your SIM card.
Remove your SIM from your new phone and reinsert it. Before putting it back in make sure it isn't smudged. Also, make sure it completely seats itself when you put it back in. I've seen a SIM card error like this and the issue was simply that the card wasn't all the way in even though it appeared to be so.
Good Luck! -
My iPhone 4s socket for the headphones does not connect with the headphones' plug unless I push it in hard and hold it there. If I take my finger away, the outside world hears my music, but I can't hear it through the headphones. Is this a defect in the socket? Do I have to visit the Genius Bar? (I think I do, which would be pretty disappointing for a phone that's only a week old.)
I am having the same problem. Just got my phone 5 days ago! Just tried headphones tonight after I got Netflix and Pandora apps. I'm pretty peeved... tried 4 different pairs of earbuds and headphones. Going on a work trip in a week and really wanted to be able to use this new toy! Seems like it's a hardware problem. Did you get anywhere, cindyao?
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I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.
Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!
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Will they replace my iphone 5s battery at the genius bar and if so, for what cost?
will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?
You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
Can I get my Macbook Pro just checked out and tuned up at the genius bar?
I'm having a hard time getting my questions answered. Basically I've had my Macbook Pro for four and a half years, but it's still doing mostly fine. It's just showing it's age slightly I think, with more spinning wheels than usual and odd things like the date is usually set to 1999 when I turn the computer on, but it rights itself in a few minutes. Also most the time when I plug it in it says it's not charging and I have to try multiple times. None of this is a huge deal, it's just that I really need the computer to last me preferably at least another year, so I worry about it a bit. I do take good care of it though. I'm about to move out of the country for a year, so I'd like to get it just checked out and perhaps tuned up a bit so that any problems are taken care of and it's in the best shape before I move away. I'd like to make a genius bar appointment, but the closest Apple store is a two hour drive from my home, so I don't want to go into it not having any idea how much it will cost or if they'll even be able to do what I'm hoping in the span of a single workday. I really don't want to have to drive back later to pick it up or have it sent off somewhere to be repaired, although if it does have serious problems I'd be willing to do that. I'd just like to know going in to it what the price range is likely to be like. I don't want to make the drive to the Apple store and have them tell me it's going to be a few hundred dollars just to have my computer looked over. And I don't even know if they offer that service, let alone if they can do it in a single afternoon. I've tried calling the store and conversations with the automated person really are not helpful. He just tells me to go online and make a reservation, and I can't figure out how to get my questions about cost and service answered.
Also, am I being foolish hoping my four and a half year old Macbook will last at least another year or two? I have no idea what the "life expectancy" is for these things. I know nothing really about computers at all, so forgive my ignorance.
Any help and insight is very much appreciated.The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao. -
About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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