Can the MDT Restart Computer step boot in WinPE?
Hi
In a Configuration Manager TS the Restart Computer step has the option: what to run after restart "The boot image assigned to this task sequence"
that allows the computer to boot in WinPE after the restart.
The MDT task sequence doesn't have this option, is there a way do the same in MDT and boot in WinPE using the Restart Computer step?
Thanks
If you cannot startup from a Tiger DVD then:
a. The installer disc is bad.
b. The optical drive is bad.
c. The hard drive has failed.
d. The RAM has failed.
e. There's been some other major hardware failure.
You can try booting from the Apple Hardware Diagnostics CD that came with the computer and run the diagnostics to see if you can identify a problem. The memory tests are unreliable unless you run the test in loop mode for several hours.
Be sure you are starting from the Tiger DVD properly:
1. Insert Tiger DVD in optical drive.
2. Restart the computer and after the chime press and hold down the "C" key.
3. Release the "C" key when the spinning gear appears on the gray startup screen.
Similar Messages
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The screen is white with a file folder and then at ? in the middle
Before declaring that the disk is dead (which is a common cause for what you are seeing), try the steps outlined in this article:
http://support.apple.com/kb/TS2570
This article also has some troubleshooting steps you can try:
http://support.apple.com/kb/ts1417
If you don't have your original system disks, you can boot into single user mode folloing these instructions:
http://support.apple.com/kb/ht1492
and then following the directions for running the fsck command in the second article I list above.
I would try these things before giving up and assuming that the disk is dead. The flashing question mark indicates that a valid boot disk cannot be found. One cause for this is that the disk has experienced hardware failure. However another cause could be that the system and boot files on that disk are somehow damaged (perhaps from a power surge or an improper shutdown of the computer) and in some cases the above repair steps can restore them to working condition. -
Can the iMac G3 with Panther boot from an external FireWire drive?
It does have firewire. I am worried that if my internal HD fails, I am going to be SOL. Sooo... If I install just Panther (full retail) on a new internal HD, will i be able to boot from it? How about if it is on an external FW drive? I DO NOT have the original install disks that came with the computer.
If I install just Panther (full retail) on a new internal HD, will i be able to boot from it?
Yes. Verify that the computer's firmware is up to date first.
How about if it is on an external FW drive?
Yes.
(29546) -
MDT 2012 State Restore Phase hangs at Restart-Computer Task
Background:
MDT2012 only for OSD. Configuring Win7 Enterprise x86 for Reference Image creation with Apps installed.
Configuration is being done with a VMWare VM.
Problem:
I have an issue where the sequence hangs on a later Restart Computer task. Applications finish installing successfully according to the logs. I have no idea why it stops.
I have a couple restart computer tasks earlier in the sequence that all run fine. only after some applications are installed does the Restart Computer hang up.
If I force a restart at that point I get the "dirty environment found" error. If I select to not start a new install my previous sequence picks up and continues where it should.
When hung up the computer is responsive as I am able to check the logs. The SMSTS log says the reboot was successful, but it didnt actually happen.
Here is the last bit of the SMSTS.LOG file.
<![LOG[Successfully complete the action (Install Microsoft Forefront) with the exit win32 code 0]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="instruction.cxx:3036">
<![LOG[Sending status message . . .]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="utility.cxx:292">
<![LOG[Executing in non SMS standalone mode. Ignoring send a task execution status message request]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="utility.cxx:302">
<![LOG[Set a global environment variable _SMSTSLastActionRetCode=0]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Set a global environment variable _SMSTSLastActionSucceeded=true]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Clear local default environment]LOG]!><time="14:30:03.008+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:807">
<![LOG[Updated security on object C:\_SMSTaskSequence.]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="utils.cpp:829">
<![LOG[Set a global environment variable _SMSTSNextInstructionPointer=74]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Set a TS execution environment variable _SMSTSNextInstructionPointer=74]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:386">
<![LOG[Set a global environment variable _SMSTSInstructionStackString=43 62 71]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:668">
<![LOG[Set a TS execution environment variable _SMSTSInstructionStackString=43 62 71]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:414">
<![LOG[Save the current environment block]LOG]!><time="14:30:03.039+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:833">
<![LOG[Successfully save execution state and environment to local hard disk]LOG]!><time="14:30:03.102+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="engine.cxx:255">
<![LOG[Start executing an instruciton. Instruction name: Restart computer. Instruction pointer: 74]LOG]!><time="14:30:03.102+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="engine.cxx:117">
<![LOG[Set a global environment variable _SMSTSCurrentActionName=Restart computer]LOG]!><time="14:30:03.102+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:668">
<![LOG[Set a global environment variable _SMSTSNextInstructionPointer=74]LOG]!><time="14:30:03.102+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Set a local default variable SMSRebootMessage]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:700">
<![LOG[Set a local default variable SMSRebootTimeout]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:700">
<![LOG[Set a local default variable SMSRebootTarget]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:700">
<![LOG[Set a global environment variable _SMSTSLogPath=C:\Users\ADMINI~1\AppData\Local\Temp\SMSTSLog]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:668">
<![LOG[Expand a string: smsboot.exe /target:WinPE]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:782">
<![LOG[Expand a string: ]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:782">
<![LOG[Command line for extension .exe is "%1" %*]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="commandline.cpp:229">
<![LOG[Set command line: smsboot.exe /target:WinPE]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="commandline.cpp:707">
<![LOG[Start executing the command line: smsboot.exe /target:WinPE]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="instruction.cxx:2928">
<![LOG[!--------------------------------------------------------------------------------------------!]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="instruction.cxx:2957">
<![LOG[Expand a string: WinPEandFullOS]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:782">
<![LOG[Executing command line: smsboot.exe /target:WinPE]LOG]!><time="14:30:03.117+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="commandline.cpp:805">
<![LOG[========================= [ smsboot.exe ] =========================]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="Reboot" context="" type="1" thread="2260" file="rebootcomputer.cpp:184">
<![LOG[Command line: '"smsboot.exe" /target:WinPE']LOG]!><time="14:30:03.601+360" date="06-24-2014" component="Reboot" context="" type="0" thread="2260" file="rebootcomputer.cpp:186">
<![LOG[SMSTSRebootDelay=60]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="Reboot" context="" type="1" thread="2260" file="rebootcomputer.cpp:122">
<![LOG[SMSTSRebootMessage=Initiating system reboot]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="Reboot" context="" type="1" thread="2260" file="rebootcomputer.cpp:122">
<![LOG[SMSTSRebootRequested=WinPE]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="Reboot" context="" type="1" thread="2260" file="rebootcomputer.cpp:122">
<![LOG[Process completed with exit code 0]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="commandline.cpp:1102">
<![LOG[!--------------------------------------------------------------------------------------------!]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="instruction.cxx:3010">
<![LOG[Successfully complete the action (Restart computer) with the exit win32 code 0]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="instruction.cxx:3036">
<![LOG[Sending status message . . .]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="utility.cxx:292">
<![LOG[Executing in non SMS standalone mode. Ignoring send a task execution status message request]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="utility.cxx:302">
<![LOG[Set a global environment variable _SMSTSLastActionRetCode=0]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Set a global environment variable _SMSTSLastActionSucceeded=true]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Clear local default environment]LOG]!><time="14:30:03.601+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:807">
<![LOG[Updated security on object C:\_SMSTaskSequence.]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="utils.cpp:829">
<![LOG[Set a global environment variable _SMSTSNextInstructionPointer=75]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:668">
<![LOG[Set a TS execution environment variable _SMSTSNextInstructionPointer=75]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:386">
<![LOG[Set a global environment variable _SMSTSInstructionStackString=43 62 71]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:668">
<![LOG[Set a TS execution environment variable _SMSTSInstructionStackString=43 62 71]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892"
file="executionenv.cxx:414">
<![LOG[Save the current environment block]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="0" thread="3892" file="executionenv.cxx:833">
<![LOG[Successfully save execution state and environment to local hard disk]LOG]!><time="14:30:03.617+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="engine.cxx:255">
<![LOG[Reboot to local harddisk]LOG]!><time="14:30:03.632+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="engine.cxx:458">
<![LOG[Skipped RebootSystem()]LOG]!><time="14:30:03.632+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="engine.cxx:587">
<![LOG[The action (Restart computer) initiated a reboot request]LOG]!><time="14:30:03.632+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="engine.cxx:278">
<![LOG[Sending status message . . .]LOG]!><time="14:30:03.632+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892" file="utility.cxx:292">
<![LOG[Executing in non SMS standalone mode. Ignoring send a task execution status message request]LOG]!><time="14:30:03.632+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="utility.cxx:302">
<![LOG[****************************************************************************]LOG]!><time="14:30:03.741+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="tsmanager.cpp:768">
<![LOG[Execution engine result code: 2 (Success=0, Failure=1, RebootInitiated=2)]LOG]!><time="14:30:03.741+360" date="06-24-2014" component="TSManager" context="" type="1" thread="3892"
file="tsmanager.cpp:770">
<![LOG[Process completed with exit code 2147945410]LOG]!><time="14:30:04.818+360" date="06-24-2014" component="TSMBootstrap" context="" type="1" thread="2768" file="commandline.cpp:1102">
<![LOG[Exiting with return code 0x80070BC2]LOG]!><time="14:30:04.865+360" date="06-24-2014" component="TSMBootstrap" context="" type="1" thread="2768" file="tsmbootstrap.cpp:1118">
Thanks!I have tried the following:
One App at a time - Success
No apps at all - Success
2-3 Apps - Mixed. No pattern. No single problem application identified.
For some reason I cant post screen caps here or links.
Apps include:
Symantec Endpoint Protection
Oracle Java and ODBC Drivers
Adobe reader, flash, shockwave
MS Office, Forefront, AppV Client
Winzip
Citrix Client
I have tried reordering the list of apps. I am continuing to enable and disable app installs. I was hoping people would have come across this and had a fix for this.
Thanks -
RESTART COMPUTER POP-UP WINDOW ISSUE
Please help me help me why I keep getting the same restart computer pop-up window lately with no error message at all even though the software update is completely up-to-date.
Can you describe this "pop-up window" in more detail? Is it the +kernel panic+ message that takes over the screen, has multiple languages, and does not let you do anything else? Or is a a regular dialog widow that you can move around, with normal buttons, that still allows control of the Mac? If the latter, what does the window say, exactly?
-
I'm looking at trying to keep the computer name when I reimage using WDS 2012. We name our computers a certain way and would like to keep from having to retype the name over and over when we reimage. Hopefully someone can help me. I need
this to work on existing computers that are being reimaged. Our naming schema goes XXX-0YYYYY-ARRR. XXX represents the second quadrant of the ip address it is given by DHCP, 0YYYYY represents and interna fix asset numbering system, and ARRR refers
to the room location of the computer.
I know with new computer, I will have to give them a name so I would like to have the field editable when PXE booted into WinPE but just populated on the existing machine name if it had one.[Settings]
Priority=Default
Properties=MyCustomProperty
[Default]
DeployRoot=\\WDS\XP-DS
OSInstall=YES
SkipAppsOnUpgrade=YES
SkipCapture=YES
SkipAdminPassword=YES
SkipProductKey=YES
SkipFinalSummary=YES
SkipLocaleSelection=YES
KeyboardLocale=en-US
UserLocale=en-US
UILanguage=en-US
SkipTimeZone=YES
TimeZone=020
TimeZoneName=Central Standard Time
SkipUserData=YES
SkipDomainMembership=YES
JoinDomain=domain.contoso.net
EventService=http://WDS:9800
@ Michael - Thank you so much for the script. I created the script and put it in the folder that you said to put it in. When I go to the Rules tab of my deoployment share, I wasn't 100% sure where to add the two lines. I have attached below
what my current CustomSettings.ini looks like.
Hi
I'm sorry I confused you. It is not under the General section as a wrote, it is the default section. Like this
[Settings]
Priority=Default
Properties=MyCustomProperty
[Default]
UserExit=UserExit.vbs
OSDComputername=#GetOfflineComputername()#
DeployRoot=\\WDS\XP-DS
OSInstall=YES
SkipAppsOnUpgrade=YES
SkipCapture=YES
SkipAdminPassword=YES
SkipProductKey=YES
SkipFinalSummary=YES
SkipLocaleSelection=YES
KeyboardLocale=en-US
UserLocale=en-US
UILanguage=en-US
SkipTimeZone=YES
TimeZone=020
TimeZoneName=Central
Standard Time
SkipUserData=YES
SkipDomainMembership=YES
JoinDomain=domain.contoso.net
EventService=http://WDS:9800 -
Powermac G5 "Please Restart Computer" PLEASE HELP!
I've searched on all the forums and I've tried all the fix's, but I still get the PLEASE RESTART COMPUTER error message.
I'm not sure if this is the problem, but here are the specs of the computer first:
Powermac G5 Dual 2.0 Ghz
2.5 Ghz Ram
700 Gig HD
Hawking HWL2A Wifi Locator (USB Wireless) <-- I think this is it, but not sure.
Things, I've done:
1. I've ran a memory test using Rember, and it was successful with no errors found.
2. I ran Disk Utility through the Install Disk and repaired / repaired permissions and no error was found.
3. My S.M.A.R.T drive is verified and working.
Still, I'm getting the PLEASE RESTART YOUR COMPUTER message.
Here is the panic log:
Mon Sep 8 12:43:47 2008
Unresolved kernel trap(cpu 1): 0x300 - Data access DAR=0x0000000000000018 PC=0x00000000008F39D4
Latest crash info for cpu 1:
Exception state (sv=0x4F387C80)
PC=0x008F39D4; MSR=0x00009030; DAR=0x00000018; DSISR=0x40000000; LR=0x008F39D0; R1=0x36E23350; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x008F39D0 0x008F8D5C 0x00906860 0x009077F4 0x00908868 0x008F6F4C
0x008F0E54 0x005D11AC 0x002D2400 0x005D1304 0x005D0268 0x005D0130 0x0011E550 0x00156448
0x0015E7F8 0x00162508 0x00292520 0x00283C48 0x0027F7F0 0x0027F52C 0x002ABDB8 0x000ABD30
0x037F3C40
backtrace terminated - frame not mapped or invalid: 0xF0589DD0
Kernel loadable modules in backtrace (with dependencies):
com.ZyDAS.driver.ZD1211USB(1.5.3d0)@0x8ef000
dependency: com.apple.iokit.IOUSBFamily(2.8.1)@0x463000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x5ba000
com.apple.iokit.IONetworkingFamily(1.5.0)@0x5ba000
Proceeding back via exception chain:
Exception state (sv=0x4F387C80)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x4F7AB500)
PC=0x90014BAC; MSR=0x0000F030; DAR=0xE07FF000; DSISR=0x42000000; LR=0x90F9D224; R1=0xF0589DD0; XCP=0x00000030 (0xC00 - System call)
Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC
panic(cpu 1 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 1:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x4F387C80)
PC=0x008F39D4; MSR=0x00009030; DAR=0x00000018; DSISR=0x40000000; LR=0x008F39D0; R1=0x36E23350; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x008F39D0 0x008F8D5C 0x00906860 0x009077F4 0x00908868 0x008F6F4C
0x008F0E54 0x005D11AC 0x002D2400 0x005D1304 0x005D0268 0x005D0130 0x0011E550 0x00156448
0x0015E7F8 0x00162508 0x00292520 0x00283C48 0x0027F7F0 0x0027F52C 0x002ABDB8 0x000ABD30
0x037F3C40
backtrace terminated - frame not mapped or invalid: 0xF0589DD0
Kernel loadable modules in backtrace (with dependencies):
com.ZyDAS.driver.ZD1211USB(1.5.3d0)@0x8ef000
dependency: com.apple.iokit.IOUSBFamily(2.8.0
Much help would be appreciated! Thanks for taking the time to read this post!Hey folks, I think I figured out the problem.
My USB Wireless: Hawking HWL2A was the culprit!
Since I've been using the USB, my error message would come up every 5 minutes from restarting my computer.
Now, I've disconnected the wireless and haven't used the USB for more than 30 minutes and I've been opening applications, playing chess, etc.. And NOT 1 error message has popped up.
Does anyone have any recommendations on what wireless card I can purchase for my Dual Powermac G5?
I've done some searching and found that the BELKIN 802.11g Wireless Desktop Network Card is compatible with the dual powermac g5. You think its better to go with this or a USB wireless?
Please let me know...
Thanks! -
As stated I'm having trouble with my computer, I boot it up and within a few minutes it freezes and I have to restart it, I tried updating it to the latest mavericks but it won't finish the installation it's stuck at the end, what can I do to fix this? I need it for homework tonight.
Crowntheme,
you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it still freeze after a few minutes? -
I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
The Pages stop working on my computer when I upgraded OS to Mountain Lion. I reinstalled iWork from CD and updated to 9.3 version from Apple store. I also restarted computer before opening the iWork. It still doesn't work. It keeps giving me the error page. The same thing with Numbers. Only Keynotes opens. What else can I do? Heeelp please!
We are not omniscient. Use screencapture on the error page. Shift + Command + 4 … then drag the cross-hairs around the error, and release. The Screen Shot will be written to your Desktop. Use the camera icon in this editor’s tool bar to embed that Screen Shot of your error in a follow-up post here.
Did you move the Pages and Numbers applications out of /Application/iWork ’09 folder, where they are expected to reside? Did you run /Applications/Utilities/Disk Utility.app, and on your boot drive, verify/repair permissions? -
If I installed windows 7 without the USB drive inserted, do I have to start all over again or can I just restart the computer with the USB inserted?
Following up: tried multiple restarts but ended up needing to remove partition an reinstall windows 7. Now if I could only find that Mac disk to install boot camp.........
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My installation of photoshop elements 13 was interrupted, I can't seem to get it restarted, so I restarted my computer and am still unable to start the download again. What do I do to get the download restarted?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I need to repair my start up disc so I have to start up from installation disc. In doing so, my computer restarts, I hear the mac sound, then a grey screen and then turns off and goes on in this cycle endlessly. Why can't I restart from disc?
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple
logo appears.
5. Wait for installer to finish loading. -
I can get video on airplay anytime but i cannot get audio all the time. in sound output i select airplay but it only reverts back to internal speakers. same if i try earbuds. the only way to fix it is to restart computer. what do i do to fix it,
In case anyone has had the same problem as me, I have just managed to fix this by doing the following:
Switch off Mac
Switch back on in Safe Mode (Hit power button, then hold Shift key until a loading bar appears at the bottom of the screen).
Switch off Mac again
Remove power cord and wait 15 seconds
Plug power cord back in and hold down the keys alt, cmd, p, r all at the same time until you hear Starting chime for a second time and hopefully your audio will back. -
I can't back up my iPhone4. When was I syncing, My computer hang. I restart computer. Itune told me there is an error, delete the back up file and try again. But there are no back up file to delete in preference-device. Please help!
Thank you for answering my question. If I reinstall itune, is it mean that I need to install music, apps, video...everything in itune again? also intall everything in my iphone again?
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