Can un-suspend account

My account got hacked, through no fault of mine i.e. I did not click on any links in spam emails.
I filled in all the information to get my account released and got sent an email by skype.  The email has a link to a form to fill in further information.  The link in the email is broken.  So I am stuck with a suspended account I have had for seven years, and I have lost the skype credit I had before the account was hacked.
I don't have a premium account so there appears to be no way to contact customer support.

Hi, Rayz0r, and welcome to the Community,
I am sorry to read of your experience in attempting to contact Skype Customer Service directly; you will be asked to verify certain account details in order to release your account.  That Skype will suspend an account as an anti-fraud measure is not unusual; please change your account password as well.
Please post back with the details of what web browser you were using when you clicked on the link in the e-mail you received, along with the steps you took before the process would not permit you to continue further.   Screen shots would be ideal, especially if they show error messages.  Please be sure that any personally identifiable information is blanked or covered.   Please also include what mobile device or computer you use as well as its operating system.
Thank you and regards,
Elaine
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Similar Messages

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    I am unable to access my Skype account because it has been suspended.
    I have not logged into skype directly with the default client in long time, but indirectly with IMO all the time. I was on a call not a week ago and everything was fine.
    Now that I have been suspended and can not remember exactly which date I signed up for the service, nor a list of names in my contact list (Account names? I usually rename my contacts)
    Now without access to my account, I am unable to reference my answers therefore creating a catch 22. I have some very important contacts including a budding love interest that I only have access to through Skype. This software was created to bring people together, not to tear them apart because something decided that my account was being hacked. I have tried to find a local chat log on my PC for Skype but have turned up nothing. There is nothing Customer Support can do for my situation apparently, but there has GOT to be another way to prove that my account is indeed my own account. Wouldn't you think they would ask you for birthdate and such? I've honestly had less trouble proving my identity to banks.
    Please if anyone can help, give suggestions... I'm heart broken
    SUSPENDED ACCOUNT: kebunkun 
    1:41:41 AM System
    Thank you for contacting Skype Customer Support!
    1:41:46 AM System
    Please hold for the next available Live Support Agent.
    1:42:36 AM System
    Due to unexpected high volume, the waiting time is longer than usual. We apologise for the inconvenience.
    1:43:16 AM System
    Erwin Ray R. has joined this session!
    1:43:16 AM System
    Connected with Erwin Ray R.
    1:43:26 AM Erwin Ray R.
    Hello! Welcome to Skype Live Support! My name is Ray. How may I help you?
    1:44:03 AM kebunkun
    Hello my account was suspended, got an email telling me to deal with this over live chat
    1:45:26 AM Erwin Ray R.
    I understand your concern and I will see what I can do about this.
    May I know your Skype username please?
    1:45:35 AM kebunkun
    kebunkun
    1:45:41 AM Erwin Ray R.
    Thank you.
    1:45:57 AM Erwin Ray R.
    It may take me 2-3 minutes to research this for you. Can you hold while I look into this for you?
    1:46:04 AM kebunkun
    ill wait
    1:49:26 AM Erwin Ray R.
    Thank you for waiting.
    1:49:41 AM Erwin Ray R.
    To be able to help you I need you to provide all of the following details:
    1. How did you pay? (what kind of payment method did you used for your account)
    2. What is the email address you provided at registration?
    3. When did you create your Skype account (month/year)
    4. Give us the names of 5 buddies in your contacts list (Skype usernames)
    1:50:05 AM kebunkun
    Alright give me a second here
    1:55:11 AM Erwin Ray R.
    Just checking if we are still connected.
    1:55:30 AM kebunkun
    we are
    1:57:55 AM kebunkun
    I do not have a payment account
    @gmail.com
    Created my skype account 2006 I think, its been too long and I don't have email records to look at.
    List of Names
    1:59:36 AM Erwin Ray R.
    Thank you.
    1:59:46 AM Erwin Ray R.
    One moment please while I check this for you.
    2:04:01 AM Erwin Ray R.
    Thank you for waiting.
    2:04:11 AM Erwin Ray R.
    I do apologize as some of the information that you have provided did not match our records. Please provide following information :
    2:04:16 AM Erwin Ray R.
    1. What name did you provide at registration (first + last)
    2. What country did you select during registration
    3. Give us any previous email address you may have used?
    4. Give us the name of any contact group/list you have created
    2:04:39 AM kebunkun
    Kevin
    Canada
    @hotmail.com
    trying to think of what contact groups I had
    2:09:44 AM Erwin Ray R.
    Thank you.
    2:09:54 AM Erwin Ray R.
    I’m sorry but it seems that not all of the answers match the data stored in our systems.
    2:09:59 AM Erwin Ray R.
    It is most regrettable that we will not be able to cannot carry out the request for safety reasons.
    2:10:04 AM Erwin Ray R.
    I strongly suggest that you check your records and contact us again with the correct answers.
    2:10:09 AM Erwin Ray R.
    Our customer’s security is our main priority so I hope you understand we need to treat this with caution.
    2:10:19 AM kebunkun
    is there some place where I can access my skype chat logs?
    2:10:32 AM kebunkun
    Usually I would just sign in and check on skype but I can't even do that
    2:11:55 AM Erwin Ray R.
    We do apologize as for it is not possible to see the chat logs since your account was suspended.
    2:12:19 AM kebunkun
    sooo... what are my options now?
    2:12:35 AM Erwin Ray R.
    I strongly suggest that you check your records and contact us again with the correct answers.
    2:12:49 AM kebunkun
    i dont have any records... if I cant access my acount
    2:14:00 AM Erwin Ray R.
    I am really sorry but keeping our customers’ details secure is our main concern so I am not able to proceed without this information.
    2:14:17 AM kebunkun
    i understand that but this is a catch 22 now
    2:14:25 AM kebunkun
    is there a way to call in and verify?
    2:14:33 AM kebunkun
    here has to be another option
    2:14:50 AM Erwin Ray R.
    We do apologize as for this is the only way to verify your account.
    2:15:42 AM kebunkun
    so I should just forget about this account, and leave some very very important information in my chat logs to just disappear
    2:17:24 AM Erwin Ray R.
    As stated earlier, we recommend that you check your records and contact us again with the correct answers.
    2:17:24 AM kebunkun
    it also says here in your help pace 
    "If you have received an email telling you that your account has been suspended for subscription abuse, you can continue to make free Skype calls and send instant messages. However, you will be unable to continue using paid products such as Skype Credit, subscriptions and Skype Premium.
    The suspension of your access to paid products is permanent and you will be unable to transfer any existing products to a new account or receive a refund."
    2:18:01 AM kebunkun
    I can continue to make free skype calls and send Instant messages
    2:18:35 AM Erwin Ray R.
    I am sorry but that is no longer possible on your account.
    2:18:42 AM Erwin Ray R.
    It is fully suspended from our end.
    2:18:42 AM kebunkun
    and why is that may I ask?
    2:18:58 AM kebunkun
    I was only on a few days ago on a call with my friends
    2:19:35 AM Erwin Ray R.
    The account blocking process is usually an automated process and is initiated when it detects certain abnormalities in customer accounts. It is in place to protect our customers’ security, which we take very seriously.
    2:19:38 AM kebunkun
    I dont have any credit cards or any kind of money tied to my account, so there is no danger of me losing any kind of money
    2:20:12 AM kebunkun
    I understand you take it very seriously but you need to offer me another way to prove that this account is mine
    2:20:40 AM kebunkun
    without being able to long in how the heck am I supposed to know some of the answers to your questions?
    2:20:51 AM kebunkun
    I mean this is MY account. There are many other ways to prove it
    2:20:54 AM Erwin Ray R.
    I am sorry but for security reasons I am not able to proceed any further with this request.
    2:21:08 AM kebunkun
    can I tell you what I was using for my profile picture?
    2:21:12 AM Erwin Ray R.
    Please check your records and contact us again with the correct answers.
    2:21:16 AM kebunkun
    I can send you the exact same photo

    unfortunately, I think if you will not be able to provide the verification information that the support team is requesting, there may be no more way for you to regain your account.  
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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