Can we edit the contents of HISTORY section?

I pasted a log in the Actions & Solutions and saved it. Now i want to edit the content of HISTORY as it contains wrong information. Is is possible to change the data in history?

You can edit the ACTIONS_DESC and ACTIONS_DESC_HTML values in the CL_PROBLEM_HISTORY table in your database. But only if you have the skills to do that safely.

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  • Help required please. "Itunes can not read the contents of my iphone"

    Greetings all,
    I know this question has been asked before and I apologize for asking again but all the solutions provided don't seam to work for me, can anyone help me please.
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    Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
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    QuickTime not available
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    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.96
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.3.494
    Gracenote MusicID 1.9.3.106
    Gracenote Submit 1.9.3.136
    Gracenote DSP 1.9.3.44
    iTunes Serial Number 001BAD14XXXXEA78
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    The current local date and time is 2011-11-16 10:04:53.
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    **** External Plug-ins Information ****
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    Description:    PC
    IP Address:    (HAS BEEN REMOVED FOR PERSONAL REASONS)
    Subnet Mask:    255.255.255.255
    Default Gateway:    0.0.0.0
    DHCP Enabled:    No
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 11:00:00 1970
    Lease Expires:    Thu Jan 01 11:00:00 1970
    DNS Servers:    10.143.147.147
            10.143.147.148
    Adapter Name:    {BFF0456E-DE42-4FEF-B1FA-1EA1C5EDEE42}
    Description:    Vodafone Mobile Broadband Network Adapter (ZTE)
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    No
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 11:00:00 1970
    Lease Expires:    Thu Jan 01 11:00:00 1970
    DNS Servers:   
    Adapter Name:    {D5511FFD-0CA8-4F62-B3CA-E90384FFCD03}
    Description:    Broadcom 43225 802.11b/g/n
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 11:00:00 1970
    Lease Expires:    Thu Jan 01 11:00:00 1970
    DNS Servers:   
    Active Connection:    PC
    Connected:    Yes
    Online:        Yes
    Using Modem:    Yes
    Using LAN:    No
    Using Proxy:    No
    SSL 3.0 Support:    Enabled
    TLS 1.0 Support:    Enabled
    Firewall Information
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    iTunes is NOT enabled in Windows Firewall.
    ZoneAlarm Firewall is installed.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
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    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
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    Most Recent Devices Not Currently Connected:
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    **** Device Sync Tests ****
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    < Edited By Host >

    Hi AM_Kidd.
    Thanks for your reply.
    I have done a complete uninstall and re install of iTunes and all related apple programs from my laptop through control panel, add remove programs and also by going through program files and deleting all tracers of any left over folders remove programs may have missed.
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