Can we take UCCX7.0 Backup and to Restore on fresh install of UCCX8.5(1)

Question

                   Hi there,
We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager.  Can i backup the existing data including historic reporting and restore on UCCX8.5(1) as it is on ESXi 4.1 server. As PUT did not help as Call Manager is also on ESXi 4.1 virtual server, PUT did not give any option to point to new Call Manager.
Any easy way please send me step y step or detail doc. Thanks

Answer 1

Hi Hafiz,
Backup and Restore works only when you maintain the sam ip address and the same version.
As part of the UCCX upgrade you can not point it to new CUCM ip.
But on the existing UCCX 7.x system you can perform the Change CUCM cluster operation to point it to new CUCM ip,
You can refer the section "Modifying Cluster Information from Unified CCX"  from page 71 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf
Make sure that the CUCM and UCCX versions are compatible to make the calls go through.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Once this operation is successful you can do the UCCX upgrade using the windows to Linux upgrade method.
Hope this helps.
Anand
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