Can y'all give us a beta for the Creative Cloud Connection?
I wish we could at least see a beta on labs.adobe.com. Is that even a possibility?
Y'all said it would be a few weeks four months ago!
The correct answer would have been; "No need! The Adobe Creative Cloud Connection will be out very shortly now. Hang in there."
But alas... (sniff, sniff)
But seriously. Would be great to get some idea when this is coming all together. Been holding off a dropbox upgrade and it's getting critical now.
Similar Messages
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Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I pay 9.99 usd per month for the Creative Cloud Photography Plan. I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?
Asking for help here.Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
Regards
Rajshree -
I'm paying for the creative cloud package but Can't download any program!
I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?
Hello Sheena, thank you for your reply.
Actually I have already contacted the support. My case number is 0215124375.
I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
If you have any other case like mine, please let me know,
SIncerely,
Wellerson -
I am an educator. I signed up for the Creative Cloud account, believing I would have access to all the programs. Is this incorrect? When I try to download and install the programs, it tries to charge me 19.99 for each or set me up on a trial.
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Sign in or activation errors
Mylenium -
my photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photoshop is installed however, I can't access photoshop, it still says trial expired. What do I do?
Hi SoldierInkDesign,
After signing nto https://creative.adobe.com with the Adobe ID you used to purchase the subscription try converting the trials to licensed with the process shown here:
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
-Dave -
Having trouble registering for the Creative Cloud $14.99 a month student plan
I'm having trouble registering for the Creative Cloud $14.99 a month student plan. Once I've filled out the form and hit 'confirm' the following message comes up: "Payment System Unavailable: We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Customer support on chat transferred me to Sales on chat, and they have been unresponsive for almost 20 minutes. Any advice?
Hi Lindsey Martin,
Kindly contact our support team so that we can assist you appropriately.
Contact Customer Care
Thanks,
Atul Saini -
How do I cancel my month-to -month subscription for the creative cloud?
I got the month-to-month subscription for the creative cloud, but I no longer need it, and I would like to cancel. How can I do that?
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
"Trial expired" even though I have paid for the Creative Cloud?
Hello,
I have already paid for the creative cloud (and do each month). Whay is it saying that my trial has expired and asking me to license the software?Hi Evan-inc ,
i would request you to please check if your subscription is active or not ? because if the installer is asking for the serial number that would point at either
1) subscription is not active
2) you are behind a firewall/Proxy
3) Antivirus on the system blocking the connectivity between Adobe and your computer .
I would request you to please check the above mentioned options and let us know .And also for the Antivirus , you can try turning the antivirus off and then activate the product .
Regards,
Kartikay Sharma -
I just lost files I had been working on all weekend after they synced with the Creative Cloud. This is not what I am paying for. I need these files recovered now, not tomorrow, now!
I have emailed you about resolving this issue.
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How do you access the new training section for the Creative Cloud Update?
I have done all of the Adobe updates, but I don't see the new Training catergory at the top of the screen when I log into the Creative Cloud Connection next to the Apps and Files category.
The training will be available very soon. Both Training and Folder Sharing/Collaboration had "coming soon" shown briefly during the video.
And yes I am just as frustrated as you with something that is pre-announced that you cannot then immediately go and try. -
Why does the payment screen for the creative cloud change from english to portuguese?
Why does the payment screen for the creative cloud change from english to portuguese?
I'm trying to sign up for the photography creative cloud with lightroom 5 and photoshop. When I click on the "buy" button is takes me to the payment page, but my country changes from the U.S. to Argentina and the language changes also.
I've tried contacting Adobe, but they're ways of contacting them are a pain in the ***. The chat doesn't work and I'm on hold forever when I call.Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html -
I keep getting the trial versions after I've paid for the Creative Cloud service.
I'm currently paying for the creative cloud service and I've downloaded a few of the programs (Indesign, Incopy, Photoshop, Illustrator) but when I open them they are coming up as trial versions. I uninstall the ones that were the trial version and reinstall them and I keep getting the trial version, What should do to fix this problem?
See the following help document:
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html -
How do I sign up for the creative cloud program for photographers?
How do I sign up for the creative cloud program for photographers?
I think there will be a link in this... Cloud Plans https://www.adobe.com/products/creativecloud/buying-guide.html
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Hi,
My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again. is there anyway to do this? or do I have to download every single file individually, which would take hours......
I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.
Thanks!Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
For Adobe's benefit, here's a summary of what happened for me:
All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
Have you worked out what's wrong yet Adobe?
Thanks
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