Can you actually claim for headphones replacement?

Question

I'm in the UK and I've been trying to use Online Service Assistant to claim for malfunctioning earphones (with remote) according to Apple replacement program. But every try ends right after submiting all details, delivery, billing address and paycard details with "+Your request can't be finished at this moment, please try later...+"
I have no Apple Store anywhere near around, so *what else I can do to get this headphones replaced*? I got proper Serial Number, my Shuffle is out of coverage, but that can't be a problem as everything with online forms goes well until the very last submit.
*Anyone else is having this problem?*

Answer 1

Recently purchased the 3rd Generation iPod Shuffle (Not a serial number included in the replacement program). I have not been able to get through one workout with this product without it failing due to moisture. I bought this shuffle to replace a Nano that never failed during a workout but required the use of an armband. There is clearly something wrong with this product as this is the first iPod, Walkman, Rio, Portable CD player I've ever had that failed during a workout. I was drawn to the small size and I assume most others also purchased this product for exercising. I have also tried both the Belkin Adaptor ($20) and the iLuv Adaptor ($10) and both failed during the first workout as well... usually about 30 minutes before it flakes out. Do not buy this product if you intend to use it exercise with! This is a lemon and should be avoided.