Can you exchange a wrong app that was purchased?

in the app store there were two similar apps. One was a single volume of a reference set and the other was the complete set. I mistakenly purchased the single volume of which I would like to exchange for refund and purchase complete set. Is this possible?

Log into the iTunes Store on your computer and from the Store menu select View my Apple ID. From this screen you'll see the option to view your purchase history. Select that. Find your purchase in the list of most recent purchases and click on report a problem and explain what happened.
You can't make a habit of doing this but twice in 2 years I've made similar mistakes and had the purchases refunded.

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HT204266 How can i use my account to update an App that was purchased by another account??

How can i cancel an account from my ipad store??
Accordingly, how could i update my apps using my new account??
For more clarification;
I purchased my friend ipad with some applications that already downloaded before. I could use those apps & games easily but when i need to update any, i couldn't because i have to have an App account.
I created a new app account, now i can purchase & download any app but i can't update an old App that was purchased through my friend account.
Please take into your concederation that i don't want to delete the App & redownload it as i don't want to miss my data registed before.
Please advice

Welcome to the Apple Community.
You can't transfer purchases from one account to the other. Your friend had no right selling you the iPod with purchases on it made from his account.

TS1702 How can I delete an app that was purchased?

How can I delete an app that was purchased?

Delete an App Store app: Touch and hold its icon on the Home screen until the icon starts to jiggle, then tap the "x" . You can’t delete built-in apps. When you finish, press the Home button.
Deleting an app also deletes all of its data. You can re-download any app you’ve purchased from the App Store, free of charge

HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
Any suggestions?

If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

Can you get a note back that was accidentally deleted?

Can you get a note back that was accidentally deleted?

You can restore to a recent backup which contains the Note. If you have no backups the note is gone.

When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen

When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen. What can I do to fix it?

These are the general things that you can try to get your apps to work again. But the first thing you can try is to download any free app - that seems to reset something. See if your apps will work after that. If not try these things listed.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If none of these things work, you may have to delete the app and install it again. To delete the app, tap and hold down on the app icon until it wiggles. Then tap the X that appears on the icon to delete it. Restart your iPad as described above and download the app again.

HT1420 When trying to buy gems (I have $50 credit) in "Clash of Clans" game I get: "Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID first purchase the app? Which app?

When trying to buy gems on the "Clash of Clans" game I get the following:
"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the App."
I redeemed the itunes voucher on the same Apple ID I want to buy the gems with?
What do I do from here.

You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?

How do you get a refund for an app that was purchased through the new App Catalog for a WebOS app!

Hi,
I just purchased a Dictionary app from Palm's App Catalog, the product is listed as: English Dictionary and Thesarus by Ultralingua, Inc. and it was not something that was advertised correctly and hence is not something that I want.
It costs a whopping $9.99 and if it was as advertised, it would have been worth the money but it is not.
I've had Dictionaries on my Palm Devices so when I saw the first directory for the WebOs for use on Pre, I immediately got it.
However, unlike my old Palm dictionaries, this dictionary requires you to have a network connection. Something that is not useful for me. I sometimes like to look up word while on the subway to work (I live in NYC) where this is no network connection.
There was nothing in the description that said it 'required' a network connection, and considering that all of the dictionaries I have gotten in the past did not require a network connection, I assumed (since it didn't state anything) that I could use it off-line.
Heck, since you are required to use this dictionary online, I might as well use google to lookup a word and that is free!
So I believe I was tricked into getting this app, and I want a refund!
And there doesn't seem to be a way to get a refund for an app that did not disclose it's requirements before I made my purchase.
Thanks for you help in finding out how to get a refund when its needed!
Rob
Post relates to: Pre p100eww (Sprint)

Palm does have the ability to remove apps remotely, that was added in the last update.
I knew that would be Palm's response, but I earn you now, Palm better make sure they put a better description on these apps. And in this case its Palm's fault for not disclosing that this app required network support in order to work.
They should at least make that part of a feature description.
This is the second app that I purchased that was not advertised correctly. So I far I have spent good money on crap only because the descriptions did not contain the right info.
I see the only solution is to make all apps have at least a one hour free trail, or whatever free trial you want.
I and I'm sure I'm not alone can't keep purchasing stuff that either doesn't work as advertised or is misleading in the description.
I mean really Palm, you approved a dictionary app that just does a google in the background and displays the definition.
I can do that same thing by typing it on my Pre and hitting Google?
I still feel cheated and ripped off.
I signed up for Palm and WebOS because I wanted to give you a second chance but that love only goes so far. I think Andriod will be in my life soon. I can't stand by and let myself be taken advantage of.
I just can't believe how angry and upset I AM over this.
Rob

Can i view a list apps that were purchased from shared account

can i reveiw a list of apps that were purchased from shared account

Hi Angie1002,
To view a list of apps that have been purchased with a specific account, follow these instructions:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
- Ari

Can I retrieve a paid app that was lost when I restored my iPad?

The iPad was not available in my hometown, but lucked out and one was in stock out of state while traveling. I bought it and had it activated in the store so I could download apps and play on the 4 hour ride home. Problem was that now my iTunes would not recognize my iPad so I could not put any of my music on it. I restored my iPad and in doing so lost my paid app! Is there anyway to retrieve it? I have the email receipt that I purchased it, but for the life of me can't figure out how to get it back with out repurchasing it. I appreciate any suggestions.

osKco wrote:
I have not tried to repurchase it since it does not say installed when I look it up
Because it is not installed on your iPad.
If you are signed inot ht eiTunes store wioth the same account used to purcahse that app, click on Buy and it will tell you that you have already purcahsed it and ask if you want to redownload it.

Can't see app that was purchased on my ipad 2

I purchased a free app and I can't see it on my ipad 2. I have synced it and have also removed it and then reinstalled it from my PC. During re-installation, I see it loading. After it is done installing, it vanishes. Can anyone help with this problem?
I was thinking about restoring the ipad to factory settings but am afaird on losing data from other apps since my son has sevral games apps which he is playing and have gone a long way. If I back it up and restore, will the data from the games be lost?
Thanks,

These are the general things that you can try to get your apps to work again. But the first thing you can try is to download any free app - that seems to reset something. See if your apps will work after that. If not try these things listed.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If none of these things work, you may have to delete the app and install it again. To delete the app, tap and hold down on the app icon until it wiggles. Then tap the X that appears on the icon to delete it. Restart your iPad as described above and download the app again.

Can you restore from a backup that was made on a previous version of iOS?

Hello.
I had an iPhone 3GS unning whatever the latest proper version of iOS currently is at the time of writing (4.3.5, is it?) but on Saturday I was on a rather drunken night out and I lost my phone.
Silly me.
But I was out of contract and the new iPhone (4S or 5 or whatever) is going to be announced on Tuesday next week (just been confirmed by Apple today) so I'm just going to make do with an old, spare Nokia until the new iPhone is available in the UK.
Once the new iPhone launches I will buy it, plug it into iTunes and just restore from backup and I'm back in business.
Except for one thing... The new iPhone will have iOS 5 installed and my last backup before I lost my 3GS was done on iOS 4.3.5.
Is this going to be a problem or can you restore from a backup made with an older version of the OS?
I've never done it before so I don't know.
J

You "should" have no problem doing that. I say should, because you can't restore a backup made with a higher iOS on a device running a lower iOS, I.E. - you can't restore a backup made from a device running, let's say iOS 4.3.5 on a device running iOS 4.2.10. However, iOS 5.0 will present many new features and since it has not been released, I have no way of stating with certainty that doing as you plan will not present any problems. Past history indicates it won't, but we'll have to wait & see.

HT201272 how can i get back an app that was bought?

Hi!!
I have a problem!! I bought an app on my ipad 2 before iCloud. later i bought an iphone 4s and synced all my previous apps (i had also an ipod touch) to my iphone. includying my paid apps.
however, yesterday i restored my iphone and when i tried to download all my apps back again, i didnt find the app that i had bought! i went into the store and it said i had to purchase it again.
i dont have my app files on my computer since i format it before.
how can i get back that app??
sometimes, whenever i download a new app, it doesnt automatically appear on my "purchased app" option on app store!
please i need some help
thank you
sincerely
dante v

Downloading past purchases from the App Store, iBookstore, and iTunes Store

How can you recover a .docx file that was previously saved and can no longer be found?

Document appears in 'recent files' however Word says it is unable to locate the file

sofaysofay wrote:
Where can you locate backup files? I can't seem to find the backup either but perhaps I'm looking in the wrong place
It depends on how you have been doing your backups. What backup solution have you been using?

Can I reinstall an iPhone app that was free when I first downloaded it but is paid now, without paying?

I have deleted it from both my iTunes and iPhone.

Of course. If your country supports iTunes in the Cloud, you can redownload the app for free, because the developer made it paid after you got the app, so now you can download it free of charge. On the phone, go to App Store > Updates > Purchased, and download the app.
You will only have to pay if the developer decided to make it paid alongside a major update of the app, which is not usual

Can you exchange a wrong app that was purchased?

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