Can you help? I can't login past first screen on macbook air

My boss just bought a brand new macbook air for me for work.  Has Yosemite OS.
after successfully  migrating apps/etc from my macbook pro, I shut down the air for the night.  This morning, I tried to log in using my other macbook pro signin -- didn't work.
I'm curious - how do I troubleshoot this without even being able to access anything past the login screen?
And of course, more importantly, how do I get past the login screen?
Thank you!
Tanya

Hi,
Follow the advice  by Mende1 in this Users tip. Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite

Similar Messages

  • Just installed iPhoto 09 Can't get past first screen

    I just installed iPhoto 09. When I first opened the program after installation, I was prompted to upgrade my photo library, I did so. On the next screen ("Look up photo locations"), I am prompted to click yes or no, but all I get is the spinning ball -- the program doesn't respond. I have tried rebooting the computer; I have tried deleting the com.apple.iphoto.plist Can't get beyond "Look up photo locations" no matter what I do -- and I don't even care about the locations!
    Any other ideas? I have a Time machine backup (I hope!) I've never had to restore from it before, so may need guidance wit that too!
    THanks in advance for your help. I'm beginning to regret my purchase...

    Log into another account on your Mac and see if iPhoto will open and run there. If not then a reinstall of iPhoto is indicated. To do so you'll have to first delete the current application and all files with "iPhoto" in the file name that reside in the HD/Library/Receipts folder, reinstall iPhoto from the disk it came on and reapply the latest updaters.
    If it does run OK in the other account then there's something in your main account that's the culprit. It could be a preference file other than iPhoto's. Here's how to see if that's the case:
    Trouble Shooting Preferences in Leopard
    1 - Create a folder titled "Preferences A" on the Desktop.
    2 - Open the working Preferences folder, HD/Users/your_name/Library/Preferences, and move the contents to the Preferences A folder on the Desktop.
    3 - With the working Preferences folder empty run the application again and determine if the problems is fixed.
    NOTE: you may have to drag the contents of the working folder to the trash and empty if moving the contents to the A folder only copies them instead of moving.
    4 - If the problem is fixed:
    A - open the working Preferences folder (HD/Users/your_name/Library/Preferences).
    B - Open the Preferences A folder on the Desktop, select all of the contents and drag them into the working Preferences folder.
    C - When the Copy window pops up check the "Apply to All" check box and then click on the Don't Replace button.
    Click to view full size
    5 - If the problem is NOT fixed, empty the working Preferencess folder and move the contents of the Preferences folder on the desktop back into it.

  • My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10.  This is wrong and I need help getting past this situation. Help!

    My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10.  This is wrong and I need help getting past this situation. Help!

    Sure, you can get around it if you don't need the newest version of iTunes. I still use version 7.5 because the newer versions didn't strike me as offering anything I needed.
    If you do need a version 10-something then you will have to upgrade your operating system to Leopard (fi your computer will support it) at least.  If you need 10.5 for some reason then there's no getting around it, you will have to buy a new computer.

  • HT1349 Successfully loaded ios7 to iphone 4S from iTunes...now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree." Goes in a loop and can't get past this screen.  Pls help.  thanks.

    successfully loaded ios7 to iphone 4s.
    now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree."
    goes in a loop and can't get past this screen.  Pls help.  thanks.

    Have you tried resetting the device?
    Hold down the home and lock buttons until you see an Apple Logo, then release the buttons.
    If that doesn't work, you should check to see if you have a backup because you may have to restore your device.

  • My iPhone gone mad can't turn off voice control which turned on by itself now can't access phone as can't get past my screen lock! Also it keeps calling random people in my contacts help please

    iPhone 4 gone mad voice control taken over phone, can't get past my screen lock it won't  respond at all, keeps dialling random people won't do anything at all!!! Even when go on voice control screen and hold power off and home screen down nothing No response. Help please? My mother very sick in hospital and need my mobile!!

    Have you tried to power off and on?  If that doesn't work and the reset didn't work, have you tried connecting to iTunes to see if it is recognized?
    If none of this works you probably need to visit an Apple genius bar and have it checked out by the techs.

  • I can't get past white screen when starting up, any ideas?

    I Can't get past white screen when starting up, any ideas

    http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup
    ===============
    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
    CLICKY CLICK---> https://discussions.apple.com/docs/DOC-3602
    CLICKY CLICK-----> Help us to help you on these forums

  • Can't login to facetime on my MacBook Pro - "The server encountered an error processing registration. Please try again later." Mac OS X 10.6.8

    Hi,
    I can't login to facetime on my MacBook Pro.
    When I try to login it says "The server encountered an error processing registration. Please try again later."
    My Apple ID is correct.
    Mac OS 10.6.8
    Any help would be appreciated.
    Thanks,
    Michelle

    I'm connected to wifi.
    And I have no firewall.

  • Can't run the powerpoint slideshow on macbook air (mavericks). It just says powerpoint encountered an error and needs to quit. any help would be appreciated.

    I can't run the powerpoint slideshow on macbook air (mavericks). It just says powerpoint encountered an error and needs to quit, when I select the slideshow option. any help would be appreciated.

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it.
    You can include a link to this discussion.

  • Macbook keeps restarting, can't get past icon screen

    I had to correct my permissions because I couldn't edit my address book and ical. Everything was working fine last night after I did the permission fixes. But when I booted up my Mac tonight, the farthest I could get was the white screen with the Apple icon and the animated circle. After a few minutes, the laptop will reboot itself and continued to do that for 30 minutes. I can't get past that screen. What is going on? How do I fix this? I finally turned off the Mac and am using my Dell.

    The question mark on the file tells you that your MacBook wants to start up but can't find a viable OS to start from. Can you start up from the DVD that came with your Mac? If so, go to Disk Utility and see if you can repair the internal hard drive. If you can't see the hard drive from within DU, your drive may have failed, and you may need to replace it. Good luck.

  • On my wife's iPad mini I can't get past the screens accepting the software license to upgrade over WiFi

    On my wife's iPad mini I can't get past the screens accepting the software license to upgrade iOS over WiFi.
    Works if I do it over iTunes on my desktop.
    I get the screens to agree to the software license (twice) then it sits there until I get impatient. like 30-60 seconds. Have tried a hard boot but have to connect it to the computer each time. Latest was when I upgraded to 8.2

    Solving the iTunes Installation Problems in Windows
    1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
    2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

  • TS4268 Can't login to facetime on my MacBook Pro - "The server encountered an error processing registration. Please try again later."

    Hi,
    I can't login to facetime on my MacBook Pro.
    When I try to login it says "The server encountered an error processing registration. Please try again later."
    My Apple ID is correct.
    Any help would be appreciated.
    Thanks,
    Michelle

    you'd likely get more responses in the macbook pro forum then in the iphone forum
    https://discussions.apple.com/community/notebooks/macbook_pro

  • I can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

    i can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

    Greetings,
    Here's a direct link to the drivers you need, they should work perfectly for your situation.

  • Hey. I can not sync my iphone with my macbook air. It will not download my purchased music. Writes that there was an unknown error (-42408). Is there anyone who can help me.  Sincerely jimmi

    Hey. I can not sync my iphone with my macbook air. It will not download my purchased music. Writes that there was an unknown error (-42408). Is there anyone who can help me.
    Sincerely jimmi

    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • HT1551 Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password

    Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password?

    You can remove the Airplay password from the Settings menu on your AppleTV.

  • I have an old macbook, i just installed the newest version of iTunes and it opens but before i can accept on the first screen, an error pops up (-45054), help me please!?

    i have an old macbook, i just installed the newest version of iTunes and it opens but before i can accept on the first screen, an error pops up (-45054), help me please!?

    Did you try to uninstall and reinstall the iTunes back in?

Maybe you are looking for

  • My phone takes ages to turn on and then when it does it is unresponsive. What do I do!?

    I have been having trouble with my phone for ages now, I always look after it really well, it has had screen protectors and a case on it since the day I got it. There is no damage to the phone at all, not a single scratch! However, the phone now take

  • Do any Macbook Pro 17" have NO heat issues?

    I am on the fence as to whether or not to buy or wait until new models come out to see if Apple actually fixes this issue. I use "notebook" computers on my LAP all the time. I've searched and seen that some seem hot... some not so much. *Can someone

  • Can/Will Apple help me with Activation Lock?

    My mom gave me an iPad Air for my birthday last year. It was store bought from the US (I have the receipt and the box still). 2 nights ago, my iPad wouldnt sync with my Photostream. I tried turning photostream on and off but nothing. So I did a facto

  • Field selection not working in Calculate tab

    Hi, I'm trying to use a simple "Sum" calculation and it is suddenly not working.  I can't select individual fields.  "Select All" will put a check mark in every field.  Trying to pick the four fields I need does not.  I used this feature successfully

  • How to change the Connector + Mapping

    Hi, i have a mapping with a database link. I cloned the mapping from production to development. I change the connector. So the name of the db-link is on production prd@... on development dev@... How can i change the db link in the mapping. So that he