Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.
If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Can you please put the steps to change the rescuer email address since I cannot receive any emails
The steps on the page that you posted from should work, but you can only change your rescue email address if you remember your answers to your security questions :
- log into the account via the 'manage your apple id' button on http://appleid.apple.com
- select the Password & Security section on the left-hand side of your account's screen
- answer the account's security questions
- you will then get a screen where you can change the address (and/or the questions)
If you can't remember your answers, and you aren't receiving the reset email to your current rescue email account (and you've checked the spam folder as well as the inbox on it, and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset follow the above steps for changing your rescue email address -
Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(
You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/ -
I need your help with a decision to use iPhoto. I have been a PC user since the mid 1980’s and more recently have used ACDSee to manage my photo images and Photoshop to edit them. I have used ProShow Gold to create slideshows. I am comfortable with my own folder and file naming conventions. I currently have over 23,000 images of which around 60% are scans going back 75 years. Since I keep a copy of the originals, the storage requirements for over 46,000 images is huge. 180GB plus.
I now have a Macbook Pro and will add an iMac when the new models arrive. For my photos, I want to stay with Photoshop which also gives me the Bridge. The only obvious reason to use iPhoto is to take advantage of Faces and the link to iMovie to make slideshows. What am I missing and is using iPhoto worth the effort?
If I choose to use iPhoto, I am not certain whether I need to load the originals and the edited versions. I suspect that just the latter is sufficient. If I set PhotoShop as my external editor, I presume that iPhoto will keep track of all changes moving forward. However, over 23,000 images in iPhoto makes me twitchy and they are appear hidden within iPhoto. In the past, I have experienced syncing problems with, and database errors in, large databases. If I break up the images into a number of projects, I loose the value of Faces reaching back over time.
Some guidance and insight would be appreciated. I have a number of Faces questions which I will save for later.Bridge and Photoshop is a common file-based management system. (Not sure why you'd have used ACDSEE as well as Bridge.) In any event, it's on the way out. You won't be using it in 5 years time.
Up to this the lack of processing power on your computer left no choice but to organise this way. But file based organisation is as sensible as organising a Shoe Warehouse based on the colour of the boxes. It's also ultimately data-destructive.
Modern systems are Database driven. Files are managed, Images imported, virtual versions, lossless processing and unlimited editing are the way forward.
For a Photographer Photoshop is overkill. It's an enormously powerful app, a staple of the Graphic Designers' trade. A Photographer uses maybe 15% to 20% of its capability.
Apps like iPhoto, Lightroom, Aperture are the way forward - for photographers. There's the 20% of Photoshop that shooters actually use, coupled with management and lossless processing. Pop over to the Aperture or Lightroom forums (on the Adobe site) and one comment shows up over and over again... "Since I started using Aperture/ Lightroom I hardly ever use Photoshop any more..." and if there is a job that these apps can do, then the (much) cheaper Elements will do it.
The change is not easy though, especially if you have a long-standing and well thought out filing system of your own. The first thing I would strongly advise is that you experiment before making any decisions. So I would create a Library, import 300 or 400 shots and play. You might as well do this in iPhoto to begin with - though if you’re a serious hobbyist or a Pro then you'll find yourself looking further afield pretty soon. iPhoto is good for the family snapper, taking shots at birthdays and sharing them with friends and family.
Next: If you're going to successfully use these apps you need to make a leap: Your files are not your Photos.
The illustration I use is as follows: In my iTunes Library I have a file called 'Let_it_Be_The_Beatles.mp3'. So what is that, exactly? It's not the song. The Beatles never wrote an mp3. They wrote a tune and lyrics. They recorded it and a copy of that recording is stored in the mp3 file. So the file is just a container for the recording. That container is designed in a specific way attuned to the characteristics and requirements of the data. Hence, mp3.
Similarly, that Jpeg is not your photo, it's a container designed to hold that kind of data. iPhoto is all about the data and not about the container. So, regardless of where you choose to store the file, iPhoto will manage the photo, edit the photo, add metadata to the Photo but never touch the file. If you choose to export - unless you specifically choose to export the original - iPhoto will export the Photo into a new container - a new file containing the photo.
When you process an image in iPhoto the file is never touched, instead your decisions are recorded in the database. When you view the image then the Master is presented with these decisions applied to it. That's why it's lossless. You can also have multiple versions and waste no disk space because they are all just listings in the database.
These apps replace the Finder (File Browser) for managing your Photos. They become the Go-To app for anything to do with your photos. They replace Bridge too as they become a front-end for Photoshop.
So, want to use a photo for something - Export it. Choose the format, size and quality you want and there it is. If you're emailing, uploading to websites then these apps have a "good enough for most things" version called the Preview - this will be missing some metadata.
So it's a big change from a file-based to Photo-based management, from editing files to processing Photos and it's worth thinking it through before you decide. -
Hi, I forgot my icloud password and my ipodtouch keeps asking me for my icloud password. When I enter my apple ID password, it will not accept it. I have been trying to find where I can reset my icloud password with no success. Please can someone help?
You reset the iClould password the same way you reset the Apple ID for the email address/account
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
I have been having this problem since the 4th of this month. I tried to open iTunes and this error message came up: "iTunes was not installed correctly. Please reinstall iTunes error 7 windows error 126". There is nothing else that comes up but if anyone can help or know anything about it I will greatly appreciate it.
Have you tried google for this Error Message...
http://support.microsoft.com/kb/959077 -
I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD012414282. Any suggestions?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
hello my ipod touch 4th generation will not cut on or charge. i have tried the holding the home and lock button and still won'ty work. i don't know what to do. can you help me please
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I have spoken to my ISP (Sky) and they haven't got a clue.
I cannot connect to iTunes/AppStore on any of my 3 devices (iPhone/iPad/MacBook) when connected to my home broadband yet I have no issues over 3G on my iPhone.
I also cannot play YouTube videos on iPhone/iPad via the app or the website but have no issues on my MacBook. I have done all of the usual things like rebooted devices, reset network setting and all settings. I would restore but that isn't going to go so well if my MacBook won't talk to iTunes is it?
In all my years I have never had an issue like this before, it HAS to be down to my ISP right?
Any advice will be GREATLY appreciated, thanks.Thanks for the reply.
So far I have reset and rebooted my router, the firewall is as default, no blocked sites etc
Sky don't have a clue what I'm talking about so can't really help me.
Just don't get it :( -
I've had issues with Facebook not loading certain areas of the web-site correctly or fully since Feb. 22. When I first go onto Facebook I am on the home page "news feed". Thing is when I click on the tab at the bottom of the news feed that says "see more", nothing is happening. It refuses to open the feed up to older posts which friends or myself have posted. Only about 6 - 8 posts at the max show on that home feed. That's it.
My other issue, also in Facebook is when I go to access my "messages". First click on the tab "messages" brings up a white page. Then if I refresh the page to see if it will load, the messages page loads very weird. It shows the last message I may have replied to at the bottom of the screen, but over lapping on top of the list of previous messages to the left of the page. Plus the page appears extremely different than it should. Just like it's been re-formatted or whatever.
Since these 2 issues started on Saturday afternoon I've switched over to the Safari browser on my iMac. On that browser Facebook is performing properly, as it should be. It's not overlapping messages. Plus the home feed isn't refusing to extend for me so that I may view older stories or posts by friends. All appears fine while accessing Facebook on the Safari browser. Not so while on Firefox. I am running the most up to date version of Firefox. "27.0.1" Plus I have a habit to clear the browser's history daily & restarting the browser as well as my iMac. So I do not believe those are my problems. I feel there may be something you guys there at Firefox should look into on this.
Thank you for your time.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you. -
Help!!! Ok, if they don't want me to buy stuff, then ok, I won't waste any more money on their products!!!
Try closing the App Store app (and iTunes if open) via the iPad's multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
You could also do a soft-reset (i.e. a reboot) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear.
And try logging out and in via the Featured tab in the App Store app and see if that makes any difference. -
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Hello Bunk94,
It sounds like iMessage may be activated with the wrong phone number. Let’s see if we can resolve this. First, go ahead and sign out of iMessage and FaceTime:
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT204065
Sign out and back in to iMessage and FaceTime
Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Afterwards, turn iMessage and FaceTime off and restart your device:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
http://support.apple.com/en-us/HT201422
Turn off iMessage and FaceTime and restart
Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.
Thanks,
Matt M. -
Everytime I try to update my iPhone this happens: The iPhone cannot be updated because the iPhone software update server could not be contacted or is teporarily unavailable.
Please try again later.
Can you please tell me how to fix this? Thanks in advance.We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Your request Could Not Be Completed?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.
Apple has started to get "tough" with hacked iPhones, & simply won't permit their activation. -
i have been having an issue with updating my ipod touch for some time now and i can not seem to get it to update to the lastest update. it is stuck on 4.2.1 software and i can not update it to 4.3 or any other ios software update. can you please help me to solve this issue.
It sounds like you actually have a 2G iPod Touch which can only go as high as iOS 4.2.1. If it's an 8 GB iPod Touch it's definitely a 2G iPod Touch as there was never such a thing as a 3G 8 GB iPod Touch. See this article to help verify what generation iPod Touch you have.
Identifying iPod models
B-rock -
Apple inc. can you please help me to install BBM in iPod touch 4g
BBM is only compatible with devices that have cellular/GPS radios. The iPod does not have these.
The BBM app says:
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad 2 Wi-Fi + 3G, iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi + Cellular (4th generation), iPad mini Wi-Fi + Cellular, iPad Air Wi-Fi + Cellular, and iPad mini with Retina display Wi-Fi + Cellular. This app is optimized for iPhone 5.
https://itunes.apple.com/us/app/id690046600?mt=8
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