Can you report a fault based on errors ?

Question

I seem to have a lot of errors on my broadband line and I was expecting a speed increase when I 'upgraded' to the up nto 20Mbps service but the sync speed has actually dropped slightly.  I have used the test socket etc and checked out all internal wiring. The line seems to be noise free having done a quiet line test. It seems very intermittent - the errors come in bursts so I guess I could have missed 'noise'.
The question is can I report a fault based on the errors shown on the router and perhaps more importantly will BT do anything about it?
Any advice /comments welcome
Thanks
Banz
my stats :-
Line state
Connection time
2 days, 18:30:31
Downstream
6,223 Kbps
Upstream
1,091 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.1 dB
Line attenuation (Down/Up)
40.3 dB / 21.6 dB
Output power (Down/Up)
9.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1032 / 0
HEC Errors (Down/Up)
3071 / 0
Error Seconds (Local/Remote)
642 / 0
Solved!
Go to Solution.

Answer 1

banz wrote:
Thanks Imjolly - The results did not change when I connected to the test socket but that was only for a few minutes. How long should I be connected to the test socket? Does it really matter now as I now have a ADSL faceplate connected so i am effectively connected directly am I not.? If you think its worth connecting direct to the test socket for a longer period then I will try that.
With the adsl faceplate there is no real point in connecting to the test socket
From what you say it would appear that I could not report a fault as such with the error rate I am getting.
No 
Here's another question then - Should I expect an increase in download speed when upgrading from up to 8mbps to up to 20 mbps?? it seems odd to me that I have actually dropped my sync speed .
Your noise margin may still drop to round about 6 which I would hope will increase your down sync.  There are quite a few posts on the forum of people upgrading to 21CN and not getting any increase or in some cases a decrease in down speed
Thanks again
Banz
bt speedtester results
Download speedachieved during the test was - 5497 Kbps
 For your connection, the acceptable range of speedsis 1000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :6223 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
 IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.11:26.41:59.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.