Canadian store connection problem solved

As I said in a previous thread I would like to thank cgygeek and Timmy Y for solving the connection problem to the Canadian Itunes store. For those still trying to get in, you have to completely disable Norton Antivirus 2006 for the duration of time you want to shop in Itunes. (not just the firewall) Apparently the 2007 Norton Antitvirus doesn't create a problem for the store.
Windows XP

When you installed NIS 2007, did you use Norton's software removal tool to remove NIS 2006? I believe if you don't use this, files from NIS 2006 remain that cause the connection problem. I would suggest you talk to Symantec as they are aware of the iTunes connection problem and will help you more than Apple and you can have a live chat with a support person for free.

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Yet another Music Store Connection Problem

First time iPod/iTunes user. Just Installed iTunes 5.0.1.4.
I Get The Error Message: iTunes could not connect to the music store. The network connection Timed Out.
I tried many of the suggestions that were posted to no avail.
Whatever iTunes is doing it seems to be pretty anti-social when it comes to network I/O. I noticed that when I operate iTunes, IE couldn't see any web sites. So I stopped iTunes, opened a command window and started the command "ping yahoo.com -t". It responded normally and uneventfully. But once I restarted iTunes, the ping results started timing out. I get the same result when I ping my router instead.
Any Ideas ???

Well.... This has been a hot topic in these forums for a long time. I had this problem for at least 6 months without a resolution. The answers usually involve turning off a software firewall like the new Windows XP security center or Norton firewall. Believe me when I tell you I tried everything to fix this including turning off all firewalls. I eventually was able to find a copy of Itunes 4.7 and have been using that successfully (being able to connect to the music store).
I solved all my connection problems yesterday. I started up my disabled Zone Alarm Firewall program. I went to the allowed to pass through program list and clicked allow for all the programs that connect. Now every thing works great and I was able to install the latest Itunes for windows & connect to the store. The Zone alarm is running as well as the windows security center firewall. I think the Zone Alarm has opened up communication ports that the window security won't. I know many of you will think that I am an idiot. Maybe I am but I got the darn thing working. My belief is that this is not an Apple malfunction. I take back all my curses at them.

ITunes Store Connection Problem and R6025 Error

I have a problem with iTunes (v 7.6.2.9) on my desktop machine that I haven't been able to resolve. The same version works without problem on my laptop, both are fully up-to-date XP SP3 installs with no iTunes add-ons.
iTunes starts correctly, but then does one of three things:
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2) It brings up the Store page, but although I can move the cursor around to click the Store links, nothing happens. Eventually the 'Accessing iTunes Store' bargraph may appear but it never connects.
In both of these two instance, no error messages appear, the Store simply locks up. I can still use iTunes perfectly as a player, access my library etc. However, I have to CTRL-ALT-DEL to close the iTunes process from the Task Manager.
3) As per (2), but about five seconds after the Store appears, an error box pops up:
Microsoft Visual C++ Runtime Library
Runtime Error!
Programe: C:\Programe Files\iTunes\iTunes.exe
R6025 Pure Virtual Function Call
Pressing OK closes iTunes.
I've done all the obvious things - removed and reinstalled, cleaned out registry errors using jv16 Powertools 2008, I've even used Process Explorer to examine all the dlls in use with iTunes and compared the version numbers to the correctly working version on the laptop - they're all the same. I've also run a low-level memory error checker, but it passed with flying colours.
So I'm a bit stumped to know how to take this any further. I know other people have had R6025 problems in the past, but they seem to have generally been resolved by installing a later version of the application... which isn't much use to me, as I'm on the latest already. Incidentally, I did try going back one version to 7.6.1, but that behaved in exactly the same way.
If anyone has any ideas about how to troubleshoot this sort of problem, I'd be very interested. I'm assuming that I have another application conflicting with iTunes, but I've no idea how to find it.
Thanks,
Steve

Yay! I've found the culprit...
For historical reasons, I still maintain my old Compuserve 3 account as my public e-mail address. Part of the CS3 installation is a Remote Password Authentication system called Virtual Key. I noticed that these dlls were being invoked during Store connection attempts, which I thought was a little odd.
I deleted the following files from Windows/System32: (annotations courtesy of the Compuserve info text file for Virtual Key)
RPA.DLL - The dynamic link library that implements the RPA protocol for Virtual Key.
RPACFG.DLL - The dynamic link library that implements the Virtual Key accounts wizard API and other configuration APIs.
RPAWINET.DLL - The dynamic link library that is required to enable Virtual Key for Internet Explorer, version 3.0.
RPASSPC.DLL - The dynamic link library that is required to enable Virtual Key for the Internet Mail client and other non-web clients.
RPAEDIT.EXE - An editor application for editing Virtual key Accounts as well as viewing and deleting sites from the Virtual Key Site List that is created by Virtual Key when accessing secure sites.
RPAUI.HLP - Help for Virtual Key features.
VKUNINST.DLL - An uninstaller program for Virtual Key.
RPAINFO.TXT - This file.
As I only access Compuserve through the proprietary CS3 front end, removing Virtual Key has had no impact on my Compuserve mail system and iTunes is now working perfectly.
I hope this information might be of some use to others in the future!
Steve

WiFi connection problem solved

My intel iMac and MBA had no problem but iPods 3g and 5g did. I had an old Netgear router connected and sitting next to my Airport Express. On a hunch I diconnected the Netgear and created a guest network to replace the one on the Netgear. PROBLEM SOLVED!
Evidently our iPods and boarder's iPhone had problems sorting out the signals and finding the right addresses. Moving the AE to a higher and slightly more central position also helped.
Jim

Same here on a Vodafone PocketWiFi 2.
Tried NetworkManager, wicd, wifi-menu but all have the same issue.
I recently installed Aptosid on another machine and it has the same problem... It also has kernel version 3.9.
All the live CDs I've tried work, even an Arch CD from May works, though a current install does not.
I have no problems connecting to another (wpa2 enterprise) network yet can't on this 3G modem.
I'm hoping this isn't a permanent issue and perhaps an update very soon will fix this.
It seems the only way to fix this for now is to use an old version of Linux. I'm currently running a virtual machine only for the purpose of Internet sharing, very annoying.

Itune Store Connection Problems

I downloaded the latest itune update yesterday morning (7/31) and now I am unable to connect to the Itune store.
I have done all the diagnostic checks suggested but still having problems connecting can anyone help?

you have probably tried this already, but restarting seems to solve many of the 7.7.1 issues.

Can you help with a iTunes Store Connection Problem?

Hi I've tried to fix a problem by following steps as outlined by Apple support but to no avail. I can't access the iTunes Store or App Store from my Mac but can do from our iPhones and iPods using the same log-in.
The message received is: iTunes could not connect to the iTunes Store. An unknown error occurred (-54).
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Geoff

Hey Apple surely you can give us a reply!

ITMS Connection Problem "Solved"

I've spent much of the weekend trying to troubleshoot the same problem others are having trying to connect to the iTunes Music Store. After eliminating every possible cause suggested by Apple I became pretty confident it was my ISP, Verizon DSL, that was somehow causing the trouble. To test, I set up a proxy server in my Internet Options. (Control Panel/Internet Options/Connections/LAN Settings) You can find a list of free proxy servers to use here: http://www.proxy.sc/ FWIW, I used http://201.6.116.127 on port 3128. Sure enough, I was now able to connect to the iTMS and podcast directory. I will have to contact Verizon and find out what's going on. I'm sure Apple would be interested in this info, also. Please test this out and report back!

Update: I ran a traceroute to phobos.apple.com, one of the domains Apple refers to in this document: http://docs.info.apple.com/article.html?artnum=93434 The packet made it to its destination but Apple's router did not respond. So, perhaps the problem is on Apple's end and not with Verizon. But it has to be one or the other. I think.

IPhone WiFi Connection problem solved (ios v 6.1.2)

I recently spent time going through a verry irritating problem with my iphone... I installed a new router at home and initially all was well... my LAN connection worked... my wireless connection was strong and it took no time to get my AppleTV, iPad and my sons iPad running on the wireless network.... Then I tried to get my iPhone (4) to log on to the network.... it appeared to find the network... accepted the password.... and nothing.... I tried:
Turning Wi-Fi off then on again
Restarted the router
Reset network settings on the iphone
Forgetting the network & inputting the password again
Turned off the iphone and restarted it
Restored the iPhone
restarted the router, again...
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Hope this helps a few people and saves some time...
Regards
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Hi gyazgi,
I'm sorry to hear you are having these issues with your iPhone. If you continue to have issues installing the iOS 8.1.2 update, you may find the troubleshooting steps outlined in the following article helpful:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Note: This kind of restore will erase or overwrite any data that is currently on your phone. You would want to make sure you have any important information backed up:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Regards,
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AirPort Extreme conection cuts out! Wireless Connection problems, Solved!?

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Try this......
Fingers Crossed its working! For now 3 days and still going.
Open Airport Utility
when your base station shows up ( good luck it kept vanishing when I did this )
in Manual Setup / Summary
Wireless mode > access > MAC Address Access Control Local
(set up every devise you want to connect to - Wireless clients gives you the codes)
Wireless options > (tick) Create a closed network and Use interference robustness
Hope this works for you all too and keeps Working!

FYI we aren't the only ones with this issue. Check out this thread:
http://discussions.apple.com/thread.jspa?messageID=8577849&#8577849
I have the EXACT same problem, intermittent bars, click on the network name and you get brief connectivity, and - perhaps most importantly -- this only really started in the last 4 - 6 weeks or so. There must have been some weird update back in November/December.
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Wireless connection problems (SOLVED)

Seems to randomly work now, thanks
Yesterday I was doing normal things on the web and suddenly the airport logo went blank, connection is gone. Strange, so I try a few things:
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(there is a 4-5 step process, and at the end when it asks if there's a router or firewall between my connection and to restart my router, it never gets past that part)
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- my wireless can detect routers, it picked up my neighbor's, it just can't connect.
- did a virus scan with Norton, nothing detected
- I restart on Bootcamp with Win XP and I can connect right away to the router!!
[steps I might try next: hauling my Mac Pro to my friend's house and see if it can connect wirelessly, or trying to connect via ethernet and update Mac OS (I have the latest version but missed one update)]
So I'm dumbfounded, is it a software or Mac OS problem?
Thank you
Message was edited by: stevetobias

thanks for the answers!
hokasch wrote:https://bbs.archlinux.org/viewtopic.php?id=102212
my kernel is 2.6.33-ARCH, so it's older than the one they're talkin in the post
lifeafter2am wrote:Easiest way to see if the card is working is to use iwconfig
this is waht i get but i don't know how to interpret it:
wlan0 IEEE 802.11bg Mode:Managed Access point: Not-associated
Tx-power=20 dBm
Retry long limit: 7 RTS thr:off Fragment thr:off
Power management:off
Does this mean it's working? if so, what should i do next?
Last edited by shapacko (2010-08-10 17:30:19)

Apps Store connection problem!

Every 3/4 apps purchase made always have a loading problem! How can i fix this? I've tried reboot, reset or any thing else but the problem persist. Man! I dont know what to do next. Been trying every recommended step by everyone, but it seems the problem still bugging me! Please anyone, any more good suggestions?

Well i think the only last solution is:
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crichter, Welcome to the discussion area!
Sorry, I don't know what type of encryption (if any) is supported by Windows 2000.
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Persistent connection problem [solved]

I updated my system this morning, and now my owl intranet database cannot connect. OWL connects over http and uses mysql and php; it was working fine before this morning's system update.
Now I'm getting an error:
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Playbook Video Store Connection Problem

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Does this have anything to do with Daylight Saving Time which begins tonight?

i am having a very similar issue
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has been doing this for 3 days now.
waited months for a video service and now it doesnt work

"itunes can't connect" problem solved!

I have a dell alienware laptop with windows 7, and a Killer wireless-N 1103 network adapter. If anybody has the killer wireless-N 1103 network adapter, then do a driver update. This solved the problem for me after weeks of pulling out my hair. This download is from the dell website: http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats?Dri verId=2J8N4&FileId=2912891019&productCode=alienware-m14x&urlProductCode=False

I have a dell alienware laptop with windows 7, and a Killer wireless-N 1103 network adapter. If anybody has the killer wireless-N 1103 network adapter, then do a driver update. This solved the problem for me after weeks of pulling out my hair. This download is from the dell website: http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats?Dri verId=2J8N4&FileId=2912891019&productCode=alienware-m14x&urlProductCode=False

Canadian store connection problem solved

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