Cancel a call transfer in Lync 2013
Hi,
Is it possible to cancel a transferred call using either the Lync 2010 or 2013 clients, either because the call isn't being answered or you've selected the wrong contact to transfer to.
Unless the user does a consultative transfer this seems impossible so all tips gratefully received.
Thanks
Hi,
I don't think you can do this with a blind transfer once the call has been passed off. Depending on the device / client that you are using to transfer the call however, you might be able to leverage 'Safe Transfer' functionality.
Matt Landis has written a concise overview article
here in relation to its use within the operation of the Lync attendant client, but also lists some useful nuggets of information including clients that support this. It should be noted though that there are now additional desk phones on the market
that have been qualified for Lync since Matt wrote that article which also support Safe Transfer.
Kind regards
Ben
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Similar Messages
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HI
I have a strange problem concerning group call pickup in lync 2013.the pickup calls on snom 710 having only a second delay, but in lync client it having about 5-7 second
Anybody out there having similar problems with call pickup Groups?Hi,
Did you meet any other call delay when you using Lync?
As the issue happen for Lync desktop client, it can be performance issue. Please check if there is any error message from FE Server when the issue happen.
Also please check if you have updated Lync Server to the latest version, if not, update it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Call transfer from Lync 2010 attendant failing
Hello,
We are having an intermittent fault with a customer whereby calls into the Reception (Response Group, Attendant routing, Lync 2010 Attendant consoles) connect fine, and the first leg of the consultative transfer (to the internal extension) works fine, however
when the attendant tries to put the call through it pauses then bounces back with an option to retrieve. The call can be retrieved, she tries again and it goes through fine. Due to the high volume of calls this is becoming a massive issue which may result
in us having to remove Lync EV and install a traditional PBX, so any help would be appreciated. Here's the topology:
Lync 2013 Standard Edition
Audiocodes Mediant 1000 with SIP and ISDN30 PSTN lines
Aastra 6725ip Handsets
Lync 2010 Attendant Consoles
Here's a list of what's been tried currently (in no particular order):
Disabling media Bypass
Removing Refer to Gateway
Removing Centralized Media Processing
Upgrading Firmware of the Audiocodes
Upgrading the Aastra handset Lync PE to latest
Patching Lync 2013 Windows Client
Patching Lync 2010 Attendant Console (July 2013)
Rebuilding on Physical server as instead of Virtual
We have tried to capture the OCS Util logs from the FE but cannot see anything. In the monitoring and archiving reports I see this from the server:
52095; reason="Media session terminated on internal client error"
And this from the client:
52095; reason="Media session terminated on internal client error"; OriginalPresenceState="0"; CurrentPresenceState="0"; MeInsideUser="Yes"; ConversationInitiatedBy="0"; SourceNetwork="0"; RemotePartyCanDoIM="No"
Additional diagnostic information
Seq # Diagnostic ID Source Application Diagnostic Header
1 13004 jbl-lync13se01.JBL.local InboundRouting 13004; reason="Request was proxied to one or more registered endpoints"; source="LYNC13SE01.***.LOCAL"; Count="1"; appName="InboundRouting"
2 13005 jbl-lync13se01.JBL.local InboundRouting 13005; reason="Request was proxied to one or more additional targets"; source="LYNC13SE01.***.LOCAL"; appName="InboundRouting"
http://lync2010tips.blogspot.com - [email protected] - If this post has been useful please click the green arrow to the left or click 'Propose as answer'I didn’t quite understand your issue. Please try to elaborate a little more.
Did you see the issue with Lync full client?
Check if you can find any event in Lync Server Event Log on Lync Front End Server.
Check you have enough RAM on Lync Front End Server.
Lisa Zheng
TechNet Community Support -
AA unable to transfer to Lync 2013, but only on User dial plans
The current environment has two Lync 2013 standard edition servers. Lync 2010 is still in existence, and both pools are connected to an Exchange 2010 SP2 UM server.
UserA is part of the default Global dial plan in Lync and part of a UM dial plan named Global. UserA has been moved to Lync 2013 pool.
UserB is part of a user dial plan in Lync named UserDialPlan and a UM dial plan named UserDialPlan. UserB has been moved to Lync 2013 pool.
Both dial plans have their own route/pstn usage tied to their own sip trunk from Intelepeer. Both UM dial plans have an AA identically configured with key mapping #1 tied to dial the 11 digit phone number of the user. Both users can successfully
be dialed directly via PSTN.
If I call Global’s AA and press 1, the call is successfully connected and rings through to UserA.
If I call UserDialPlan’s AA and press 1, I get “Sorry I couldn’t transfer you to the extension” and the UM server logs shows errors 1079 and 1136:
1079 The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
1136 An error occurred while transferring a call to "15552735555". Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller
ID is: "0ed8114d-a068-41be-9790-9342d0a02d7b".
If I switch the ip address of our sip trunk back to the Lync 2010 mediation server and alter the Lync topology to connect that trunk back to the 2010 server, then these transfers start working again. This goes for other
user dial plans as well. What I don’t understand is why the Global dial plan would work on 2013 and the user dial plans will not. Refer is disabled on the trunk config (has been for
over 2 years). I assume if it was a general setting like that, the Global plan wouldn’t work either, but what is it that’s special about the Global plan vs. user plans?
Any thoughts would be great, thanks!I have the same issue. I can actually transfer to extensions when it is speech enabled and I say the person's name. However if I try a key mapping to transfer to the same user using the Extention I get the same "Sorry I couldn't transfer you to the extension"
An error occurred while transferring a call to "151". Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "4813feae-2a10-4d33-9612-ee4bccf7c0f9".
The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoCall.EndTransfer(IAsyncResult result)
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.BlindTransferSessionState.Call_TransferCompleted(IAsyncResult r)
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass5f`1.<>c__DisplayClass62.<WrapCallback>b__5e()
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassd.<CatchAndFireOnError>b__9()
Detected at System.Environment.get_StackTrace()
at Microsoft.Rtc.Signaling.OperationFailureException..ctor(String message)
at Microsoft.Rtc.Collaboration.Call.CallTransferAsyncResult.Refer_StateChanged(Object sender, ReferStateChangedEventArgs e)
at Microsoft.Rtc.Signaling.ReferStateChangedEventArgs.Microsoft.Rtc.Signaling.IWorkitem.Process()
at Microsoft.Rtc.Signaling.WorkitemQueue.ProcessItems()
at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
FailureReason = 0 during the call with ID "4813feae-2a10-4d33-9612-ee4bccf7c0f9". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the Unified Messaging server. The Unified
Messaging server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support. -
Exchange UM call transfer and call forward.
Hello all,
Looking for some ideas with an issue with Exchange UM call transfer and Lync call forward.
Environment details:
Lync Server 2013 Enterprise Edition
Exchange 2010 UM
AudioCodes M3K with PRI connectivity.
Here are the scenarios:
Scenario 1:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
User has Lync Client forwarded to mobile cell phone.
User's Mobile cell phone will ring but user does not answer.
After about 3 rings, Exchange will interrupt the transfer and say "Sorry, I cannot transfer you to that extension"
On the Exchange UM server event log, we see the following event: "
An error occurred while transferring a call to
[email protected]. Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "a12b63b6-0da0-424d-87b1-b11bde4685ca".
The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoCall.EndTransfer(IAsyncResult result)
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.BlindTransferSessionState.Call_TransferCompleted(IAsyncResult r)
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass5f`1.<>c__DisplayClass62.<WrapCallback>b__5e()
at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassd.<CatchAndFireOnError>b__9()
Detected at System.Environment.get_StackTrace()
at Microsoft.Rtc.Signaling.OperationFailureException..ctor(String message)
at Microsoft.Rtc.Collaboration.Call.CallTransferAsyncResult.Refer_StateChanged(Object sender, ReferStateChangedEventArgs e)
at Microsoft.Rtc.Signaling.ReferStateChangedEventArgs.Microsoft.Rtc.Signaling.IWorkitem.Process()
at Microsoft.Rtc.Signaling.WorkitemQueue.ProcessItems()
at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
FailureReason = 0 during the call with ID "a12b63b6-0da0-424d-87b1-b11bde4685ca". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the Unified Messaging server.
The Unified Messaging server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.
Scenario 2:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
User has Lync Client forwarded to mobile cell phone.
User's Mobile cell phone will ring but user presses ignore on cell phone
Once ignore is pressed, cell phone voicemail will pickup so Exchange will complete the transfer.
I'm don't believe Exchange UM has a no-answer timeout setting for call transfer and i'm not sure if a setting on the gateway can resolve the issue. Any ideas on how to resolve scenario 1?
Thanks,
PrashanthCan you confirm that you haven't enabled voicemail escape?
Voicemail escape is set to 15 seconds by default if enabled and not specified.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Lync Sorted blog -
Hi
Noticed an issue where when using Call Park Function with users you receive one way audio when answering the call
The scenario is
1) If a user is internal and is homed on Lync 2010 Pool and calls an internal user who is homed on a Lync 2013 Pool and another internal user homed on a Lync 2013 Pool picks up the call with Call Pick Up orbit, Lync 2010 users only hears one way audio and
same for user who has picked up call
2) If the scenario is an External PSTN call or another Lync 2013 user these calls are fine
In Lync Tracing logs a SIP/2.0 481 Call Leg/Transaction Does Not Exist error is returned
Is this a known bug or expected behavior - Call Pickup is basically useless until all users are migrated to Lync 2013 as there is no way of a user knowing whether call is internal or external and if the user is on Lync 2010 or 2013, obviously in my
large organization 2000 users no an overnight thing
Coupled with the fact no Team Call Group\ Simultaneous Ring can be in place for Call Pickup to work im thinking Call Pick Up is not going to happen for awhile
Is there any fixes\ developments that may help this issue or is there a setting I am missingHi,
Please install latest update for Lync Server 2010 and 2013.
http://technet.microsoft.com/en-us/lync/dn146015.aspx
If the issue persists, please enable logging tool on Front end and Mediation server to get trace for troubleshooting.
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support -
Exchange AA transfer to extension to Lync 2013
I'm having issues getting the Exchange AA to transfer to extensions when using key mapping. Basically you can say a person's name and it will transfer to their extension just fine but not with the key mapping.
We are using Exchange 2010 SP3 RU4 with Lync 2013 Hosting Pack.
I found the issue but not sure how to go about resolving it.
Lync User: [email protected]
Lync Extension: +15554443333;ext=151
Exchange Extension: 151
Dial plan in Lync 2013 will convert 3-digit numbers to: +15554443333;ext=$1 for these users
Each company has their own dial plan. This particular dial plan in Lync translates the 3-digit to the full number. The problem is the transfer from Exchange AA to Lync doesn't seem to use the user's dial plan. I also cannot put a translation on the Exchange
side to do this type of format: +15554443333;ext=$1
It looks like with the key mapping it is trying to transfer to this:
REFER-TO: <sip:151;[email protected];user=phone>
P-ASSERTED-IDENTITY: <sip:[email protected]>
But of course that doesn't exist. The SIP for this user is sip:[email protected]
I ran the Lync Debugging utility and saw this:
ms-diagnostics: 14011;reason="Called Number translated";source="LYNCFE0101.COMPSYSCLOUD.COM";RuleName="Keep All";CalledNumber="151";TranslatedNumber="151";appName="TranslationService"
Start-Line: SIP/2.0 403 Forbidden
From: <sip:[email protected];user=phone>;epid=786443AA96;tag=61bfdb74d3
To: <sip:151;[email protected];user=phone>;tag=7C193436618B4C0FD1DD5B0D9EA788A5
Call-ID: d71f8c3b-0b1e-45c5-b917-0bb71ab9e240
CSeq: 16062 INVITE
Via: SIP/2.0/TLS 10.1.15.6:50244;branch=z9hG4bKf79f7414;ms-received-port=50244;ms-received-cid=BC2600
Content-Length: 0
ms-diagnostics: 12004;reason="The user is not authorized to call the specified number or none of the
routes have a valid gateway configured.";source="LYNCFE0101.DOMAIN.COM";appName="OutboundRouting"
To: <sip:151;[email protected];user=phone>;tag=4FFA2DD9248FE7799456F95533983128
Call-ID: 92f65e8040e1453e85a09ef45bc27c18
CSeq: 16063 SERVICE
Via: SIP/2.0/TLS 10.1.15.1:61309;branch=z9hG4bK957FF7E7.C2D462B71F179899;branched=FALSE;ms-received-port=61309;ms-received-cid=AFA00
Via: SIP/2.0/TLS 10.1.15.6:50244;branch=z9hG4bK488849d7;ms-received-port=50244;ms-received-cid=BC2600
Content-Length: 0
ms-diagnostics: 1003;reason="User does not exist";destination="151;[email protected]";source="sip.domain.com"
ms-edge-proxy-message-trust: ms-source-type=EdgeProxyGenerated;ms-ep-fqdn=edge.domain.com;ms-source-verified-user=verifiedHi,
You need create a UM auto-attendant for each Lync Server dial plan with the following command:
New-umautoattendant -name <auto attendant name> -umdialplan < name of dial plan created in step 1> -PilotIdentifierList <auto attendant phone number in E.164 format> -SpeechEnabled $true -Status
Enabled
You can refer to the link of “Configure Unified Messaging on Microsoft Exchange”:
http://technet.microsoft.com/en-us/library/gg398129.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync 2013 PSTN calling not working with Sonus SBC 1000 over TLS and SRTP
Dear All,
We have recently installed Lync 2013 Enterprise Edition with a Pool of 3 FE Servers (MEDIATION COLLOCATED).
We need to implement TLS and SRTP with Sonus SBC 1000. However calls are not routing b/w SBC and Lync.
We are using wild card certificate with multiple SIP Domains as SAN(s), for internal FE servers as well SBC.
Also i would like to mentioned here that inbound and outbound calls are routing properly when we tested it over TCP.
When I move to TLS Only calls from Lync to SBC (outgoing) are working without encryption.
Here are the OCS Logger traces for incoming calls which are not landing on lync:
TL_INFO(TF_PROTOCOL) [1]2C5C.0D30::04/30/2014-14:35:18.020.00026518.020.00026518.020.00026518.020.00026518.020.00026518.020.00026518.020.00026518.020.000265d2
(S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[3491463749]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_AE0419>], 10.10.0.11:5067->10.10.7.50:25678
SIP/2.0 400 Bad Request
FROM: "3158222726"<sip:[email protected]>;tag=ac3201ce-4d7
TO: <sip:[email protected]:5067>;epid=D2091CF753;tag=f373543c
CSEQ: 2 INVITE
CALL-ID: [email protected]
VIA: SIP/2.0/TLS 10.10.7.50:5067;branch=z9hG4bK-UX-ac32-01ce-0b14
CONTENT-LENGTH: 0
SERVER: RTCC/5.0.0.0 MediationServer
------------EndOfOutgoing SipMessage
TL_INFO(TF_PROTOCOL) [1]2C5C.0D30::04/30/2014-14:35:18.027.00026518.027.00026518.027.00026518.027.00026518.027.00026518.027.00026518.027.00026518.027.000265d7
(S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[2666394843]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_370F030>], 10.10.0.11:58059->10.10.0.13:5061
SERVICE sip:2138797082;[email protected];user=phone SIP/2.0
FROM: <sip:2138797082;[email protected];user=phone>;epid=DCFDB95F4C;tag=17d286a93
TO: <sip:2138797082;[email protected];user=phone>
CSEQ: 3 SERVICE
CALL-ID: de750f98bdd94e908be5f2f975228ff7
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 10.10.0.11:58059;branch=z9hG4bKd47f1d3c
CONTACT: <sip:[email protected];gruu;opaque=srvr:MediationServer:CiGdW3iH5FiI3Qvr3PIKGQAA>
CONTENT-LENGTH: 630
SUPPORTED: gruu-10
USER-AGENT: RTCC/5.0.0.0 MediationServer
CONTENT-TYPE: application/msrtc-reporterror+xml
<?xml version="1.0" encoding="us-ascii"?>
<reportError xmlns="http://schemas.microsoft.com/2006/09/sip/error-reporting">
<error callId="[email protected]" fromUri="sip:3158222726;[email protected];user=phone" toUri="sip:2138797082;[email protected];user=phone" fromTag="ac3201ce-4d7"
toTag="" requestType="INVITE" contentType="application/sdp;call-type=audio" responseCode="400"><diagHeader>10013;reason="Gateway peer in inbound call is not found in topology document or does not depend
on this Mediation Server"</diagHeader><progressReports /></error></reportError>------------EndOfOutgoing SipMessage
Call
Send SMS
Add to Skype
You'll need Skype CreditFree via Skype@Paul, Thanks for you response.
All ports / IP Add / DNS are defined properly. Telenet on listening port is working.
We are using Public Certificate for 3 Domains (wild card) and same is loaded and verified in SBC
I've not reviewed the OCS logs properly posted above.
What i've found or seems to me is that in a TLS Calls:
After receiving SIP Invite from SBC, mediation server started TLS Negotiation Process b/w Lync 2013 Server Pool and it fails.
SIP Domains:
contoso.com (default)
fabrikam.com
Lync FE Pool (lync.contoso.com
Here are the some more logs.
TL_INFO(TF_PROTOCOL) [0]2DF8.2930::05/01/2014-11:50:31.612.00025e49 (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[2716989131]
<<<<<<<<<<<<Incoming SipMessage c=[<SipTlsConnection_103DFE0>], 10.10.0.11:5067<-10.10.7.50:24591
INVITE sip:[email protected]:5067 SIP/2.0
FROM: "3158222726" <sip:[email protected]>;tag=ac3201ce-ae
TO: <sip:[email protected]:5067>
CSEQ: 2 INVITE
CALL-ID: [email protected]
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 10.10.7.50:5067;branch=z9hG4bK-UX-ac32-01ce-010c
CONTACT: <sip:[email protected]:5067;transport=TLS>
CONTENT-LENGTH: 406
SUPPORTED: replaces,update,100rel
USER-AGENT: SONUS SBC1000 3.1.2v293 Sonus SBC
CONTENT-TYPE: application/sdp
ALLOW: INVITE, ACK, CANCEL, BYE, NOTIFY, OPTIONS, REFER, REGISTER, UPDATE, PRACK
P-ASSERTED-IDENTITY: "3158222726" <sip:[email protected]>
v=0
o=SBC 9 1001 IN IP4 10.10.7.50
s=VoipCall
c=IN IP4 10.10.7.50
t=0 0
m=audio 16418 RTP/AVP 8 0 101 13
c=IN IP4 10.10.7.50
a=rtpmap:8 PCMA/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:13 CN/8000
a=ptime:20
a=tcap:1 RTP/SAVP
a=pcfg:1 t=1
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:pqL6Tke8pVmXPuplJ1G3+Sr9jM97H8R7iBagWzzh|2^31|1:1
a=sendrecv
------------EndOfIncoming SipMessage
TL_INFO(TF_PROTOCOL) [1]2DF8.0E04::05/01/2014-11:50:31.665.00025e8e (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[2716989131]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_103DFE0>], 10.10.0.11:5067->10.10.7.50:24591
SIP/2.0 100 Trying
FROM: "3158222726"<sip:[email protected]>;tag=ac3201ce-ae
TO: <sip:[email protected]:5067>
CSEQ: 2 INVITE
CALL-ID: [email protected]
VIA: SIP/2.0/TLS 10.10.7.50:5067;branch=z9hG4bK-UX-ac32-01ce-010c
CONTENT-LENGTH: 0
------------EndOfOutgoing SipMessage
TL_INFO(TF_CONNECTION) [1]184C.0EFC::05/01/2014-11:50:32.652.00025f32 (SIPStack,SIPAdminLog::WriteConnectionEvent:SIPAdminLog.cpp(454))[946832530] $$begin_record
Severity: information
Text: TLS negotiation started
Local-IP: 10.10.0.11:5061
Peer-IP: 10.10.0.11:52529
Connection-ID: 0x10BE00
Transport: TLS
$$end_record
TL_INFO(TF_PROTOCOL) [1]184C.0EFC::05/01/2014-11:50:32.669.00026236 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265))[1853494582] $$begin_record
Trace-Correlation-Id: 1853494582
Instance-Id: 425D
Direction: incoming
Peer: 10.10.0.11:52529
Message-Type: request
Start-Line: NEGOTIATE sip:127.0.0.1:5061 SIP/2.0
FROM: <sip:contoso.com>;ms-fe=LYNCFE1.fabrikam.com
TO: <sip:contoso.com>
CALL-ID: aa53739ef9b34b93ba9c97d3ee56cb99
CSEQ: 1 NEGOTIATE
VIA: SIP/2.0/TLS 10.10.0.11:52529
MAX-FORWARDS: 0
CONTENT-LENGTH: 0
SUPPORTED: NewNegotiate
SUPPORTED: ECC
REQUIRE: ms-feature-info
SERVER: RTC/5.0
$$end_record
TL_INFO(TF_CONNECTION) [1]184C.0EFC::05/01/2014-11:50:32.669.0002636e (SIPStack,SIPAdminLog::WriteConnectionEvent:SIPAdminLog.cpp(383))[946832530] $$begin_record
Severity: information
Text: Connection established
Peer-IP: 10.10.0.11:52529
Peer: lync.contoso.com:52529;ms-fe=LYNCFE1.fabrikam.com
Peer-Cert: contoso.com(LYNCFE1.fabrikam.com)
Transport: M-TLS
Data: alertable="yes"
$$end_record
TL_WARN(TF_CONNECTION) [1]184C.0EFC::05/01/2014-11:50:32.669.00026387 (SIPStack,SIPAdminLog::WriteConnectionEvent:SIPAdminLog.cpp(386))[946832530] $$begin_record
Severity: warning
Text: The pool FQDN provided by the peer in its NEGOTIATE feature information does not match the pool configured in CMS for the server FQDN that it provided
Peer-IP: 10.10.0.11:52529
Peer: lync.contoso.com:52529;ms-fe=LYNCFE1.fabrikam.com
Peer-Cert: contoso.com(LYNCFE1.fabrikam.com)
Transport: M-TLS
Data: fqdn="LYNCFE1.fabrikam.com";pool="contoso.com";expected-fqdn="lync.contoso.com";info="Possible server configuration issue"
$$end_record
TL_INFO(TF_DIAG) [1]184C.0EFC::05/01/2014-11:50:32.670.000265be (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(802))[1853494582] $$begin_record
Severity: information
Text: Routed a locally generated response
SIP-Start-Line: SIP/2.0 200 OK
SIP-Call-ID: aa53739ef9b34b93ba9c97d3ee56cb99
SIP-CSeq: 1 NEGOTIATE
Peer: lync.contoso.com:52529;ms-fe=LYNCFE1.fabrikam.com
$$end_record
TL_INFO(TF_PROTOCOL) [1]184C.0EFC::05/01/2014-11:50:32.670.00026615 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265))[1853494582] $$begin_record
Trace-Correlation-Id: 1853494582
Instance-Id: 425E
Direction: outgoing;source="local"
Peer: lync.contoso.com:52529;ms-fe=LYNCFE1.fabrikam.com
Message-Type: response
Start-Line: SIP/2.0 200 OK
FROM: <sip:contoso.com>;ms-fe=LYNCFE1.fabrikam.com
To: <sip:contoso.com>;tag=C3A751556F332F7265E9BA2517C878D4
CALL-ID: aa53739ef9b34b93ba9c97d3ee56cb99
CSEQ: 1 NEGOTIATE
Via: SIP/2.0/TLS 10.10.0.11:52529;ms-received-port=52529;ms-received-cid=10BE00
Content-Length: 0
Require: ms-feature-info
Supported: NewNegotiate,OCSNative,ECC,IPv6,TlsRecordSplit
Server: RTC/5.0
$$end_record
TL_INFO(TF_PROTOCOL) [1]2DF8.1078::05/01/2014-11:50:32.671.000266da (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[720988281]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_F8A09B>], 10.10.0.11:52529->10.10.0.11:5061
SERVICE sip:2138797082;[email protected];user=phone SIP/2.0
FROM: <sip:2138797082;[email protected];user=phone>;epid=16FEE4A02E;tag=22fd877f3a
TO: <sip:2138797082;[email protected];user=phone>
CSEQ: 3 SERVICE
CALL-ID: ac0f7bc4cdc94c1dbd0bb51c7c02c890
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 10.10.0.11:52529;branch=z9hG4bK67a4c9d1
CONTACT: <sip:[email protected];gruu;opaque=srvr:MediationServer:CiGdW3iH5FiI3Qvr3PIKGQAA>
CONTENT-LENGTH: 628
SUPPORTED: gruu-10
USER-AGENT: RTCC/5.0.0.0 MediationServer
CONTENT-TYPE: application/msrtc-reporterror+xml
- <reportError xmlns="http://schemas.microsoft.com/2006/09/sip/error-reporting">
- <error callId="[email protected]"
fromUri="sip:3158222726;[email protected];user=phone"
toUri="sip:2138797082;[email protected];user=phone"
fromTag="ac3201ce-ae"
toTag=""
requestType="INVITE"
contentType="application/sdp;call-type=audio"
responseCode="400">
<diagHeader>10013;reason="Gateway peer in inbound call is not found in topology document or does not depend on this Mediation Server"</diagHeader>
<progressReports/>
- </error>
------------EndOfOutgoing SipMessage -
Lync 2013 call forwarding (working and non-working scenario)
Hi guys!
We are trying to solve a non-working scenario in Lync 2013 voip calling.
SCENARIO 1 that does not work:
Person A with a mobile phone calls Person B who's telephone number is not located on Lync SIP TRUNK. Person B answers the call and then he wishes to transfer this call to Person C. He call Person C until he hears call ringing tone from him
and then he transfer this call to him. When Person C answer the call he does not hear Person A and call get's disconnected after cca. 20seconds.
SCENARIO 2 that does work:
Person A with a mobile phone calls Person B who's telephone number is not located on Lync SIP TRUNK. Person B wishes to transfer this call to Person C who's number is located on Lync SIP trunk. In this scenario he first wait that Person C
answer/accept his call, then he transfer call from Person A to him. This way Person C is able to hear Person A.
Anyway how to figure it out if this is a problem on provider side or on Lync 2013 server side?
with best regards,
bostjancRefer support wasn't set to none.
If we change it to none, and restart Mediation service, unfortunatelly there are no differences.
We have also tried editing: C:\Program Files\Microsoft Lync Server 2013\Mediation Server\MediationServerSvc.exe.config
FROM:
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime>
</configuration>
TO:
<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
<add key="20.20.20.20.ReferredBySupported" value="true"/>
</appSettings>
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime>
</configuration>
But that didn't do anything useful.
bostjanc -
Lync 2013 Mobility Client - Video Call Issue (Everything Else works).
Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
Call to a Windows Desktop Client (inside the domain) – the toast pops up, but when we click accept - it just times out after 15 seconds
K
The strange thing is every other Video Call scenario works;
Mobility Client (Outside Domain)
àWindows Desktop Client (Inside Domain)
= Unsuccessful
Mobility Client (Inside Domain)
à Windows Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (All Scenarios)
à Mobility Client (All Scenarios) = Successful
Our setup is pretty standard;
All OS servers are Win Server 2012 R2
Lync 2013 Standard FE Server
Lync 2013 Edge Server
Reverse Proxy IIS AAR (Also Win Server 20012 R2)
Lync 2013 Desktop Clients, Lync 2011 Mac Clients, IOS and Android Mobility Clients – all latest versions.
External NAT (via Cisco Routers ACL’s)
Internal Windows Firewall Currently off on all Servers
All Certs / DNS Configured as per Technet Recommendation
I have reviewed / analysed a number of log/trace files – looking for some/any information on the problem;
Mobility Client (cmlogX.log)
Windows Desktop Client (*.etl) / Microsoft Message Analyzer
Lync 2013 Server (CSController)
With all my looking I could not make out an error except a timeout (15 seconds) on the Mobility Client log (which I currently can’t find).
Clearly we are missing something and I have gone up and down our implementation a number of times, the only semi-unknown is our old 2010 Pool / Central Management Server (which is currently pretty much redundant but the majority of users still on).
I would really appreciate any feedback anyone can provide or any insight anyone may have on this challenge.
Thanks in advance, Alex.
AlexHi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
So I completely missed that blog post of yours (out of the 100's I have read) and you are the first person to clearly say (in simple terms) to point the lyncweb.contso.com to the public IP address on my internal DNS, I have just made that change and see
if it will correct the issue - will wait for replication.
Also I am running IIS / AAR as Reverse Proxy (not ISA) and had the Internal DNS Host A of lyncweb.contso.com and lyncdiscover.contso.com point back to my Reverse Proxy Internal NIC (i.e. 10.1.1.32) as the External NIC is isolated on in the Perimeter Network,
is this correct?
So it now goes like this
*Inside Domain*
lyncdiscover.contson.com --> 10.1.1.32 (Reverse Proxy Internal Nic) --> 10.1.1.26 (Front End Server)
lyncweb.contson.com --> 201.183.0.1 (Reverse Proxy External Nic - Public IP) --> 10.1.2.16 (Reverse Proxy External Nic) --> 10.1.1.26 (Front End Server)
Does this make any sense, I know ISA and IIS/AAR are pretty much interchangeable.
Thanks again Andrew and look forward to any feedback,
Alex.
Alex -
Lync 2013 Click to Call inserts icon with no src
Hi,
We have a SP2010 farm and are about to enable Lync 2013 Click to Call for the business
We have one problem with publishing pages though
When we edit a page and enter a phone number the click 2 call icon appears after a second and looks fine, however, all the HTML the IE plugin generates for the icon gets inserted with the HTML source and after publishing the icon has no src attribute, it
looks something like
<a title="Call: +a number..." href="#" style="overflow:hidden;cursor:hand;border-top:medium none;height:16px;border-right:medium none;vertical-align:middle;white-space:nowrap;right:0px;border-bottom:medium none; !important;float:none;left:0px;margin:0px;border-left:medium none;display:inline;top:0px;width:16px;bottom:0px"><img title="Call: +a number.. alt="" style="overflow:hidden;cursor:hand;border-top:medium none;height:16px;border-right:medium none;vertical-align:middle;white-space:nowrap;right:0px;border-bottom:medium none; !important;float:none;left:0px;margin:0px;border-left:medium none;display:inline;top:0px;width:16px;bottom:0px"></a>
As you understand there's no image, just a white box with a black border which doesn't look good so for the moment I have to hide it with css
Any ideas on how to make SharePoint not save that HTML in edit mode but still display the icon once published?
Thanks in advance,Hi MSGL82,
I am trying to involve someone familiar with this topic to further look at this issue.
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support -
Lync 2013 and lync 2011 for mac (can not complete the call)
hi everyone
A brand new Lync 2013 installed and updated.
We are testing it on our LAN enviroment (no firewall issues).Our windows clients can sign in and can work very well with all options (audio ,video,conference ).BUt our mac clients (macbook pro with lync 2011 14.0.8 140321 ) cant make audio call
or video call.when they try to make it , it gives the following generic error ,cannot complete the call.
I enabled lync 2011 logging ,but also can not find the related log file also on the macbook.
One more info ,on macbookpro when we use the lync web app ,and we can make video and audio calls.
I tried to uninstall lync 2011 from macbook ,reinstall ...not worked
After the install tried to update ,the lync 2011 client step by step to the latest version ,But all microsoft lync 2011 updates are at the moment are to the latest version (14.0.8)h
THi,
As the issue happen only for Lync Mac client, so it should be the of Lync Mac client.
You can try to perform a Clean Uninstall for Mac Lync client and then test again.
Here is a link below:
http://support.microsoft.com/kb/2691870
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Hello
I have Lync 2013 and 2010 , still i didn't finish my migration completely from 2010 to 2013 .this is coexistence environment that contains both Lync Server 2010 and Lync Server 2013 .
There was no error's in my lync 2013 front end and back end server's and every thing was fine, yesterday I installed windows updated AND CU for my lync 2013 front end and backend server's .
later on after restarting both the front end and the back end server's i start having hundred's of these error's related to "LS Call Park Service".
so any advice for these issue ? and what is the effect for these error .
below is the error I got .
The database being used by Group Pickup is not the appropriate version.
The database is not the correct version:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Expected... SchemaVersion: 1, SprocVersion: 1, UpgradeVersion: 2
Actual... SchemaVersion: 0, SprocVersion: 0, UpgradeVersion: 0
Cause: The database has not been upgraded.
Resolution:
Upgrade the database to CU1.
==============================================================
There was a problem communicating with the Group Pickup backend database.
There were problems accessing SQL server:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Message: The EXECUTE permission was denied on the object 'DbpGetVersionSchema', database 'cpsdyn', schema 'dbo'.
Error code: -2146232060
Error number: 229
Cause: This may be caused by connectivity issues with the backend database.
Resolution:
Check if SQL backend is running and accepts connections from Group Pickup.
=============================================================================
Kind Regards
MKHello
thanks Holger for u r replay .
due to the Microsoft article about the cu :
I run only :
Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn FEBE.FQDN -Verbose
Note In a coexistence environment that contains both Lync Server 2010 and Lync Server 2013 and in which the Central Management Service is located on a Lync Server 2010 pool, do not run the
Install-CsDatabase -CentralManagementDatabase command. If you later move the Central Management Service to a Lync Server 2013 pool, you have to run the
Install-CsDatabase -CentralManagementDatabase command to apply the changes.
here is what I get on my power shell after i run the command : "WARNING: Warning: Failed to execute batch --"
PS C:\Users\MK> Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn HQ-LYNC2013-BE.MyDomain -Verbose
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.xml".
VERBOSE: Install databases required by Lync Server role(s).
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
VERBOSE: Assigning "BackendStore:BlobStore:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:BlobStore:DbPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:DbPath" to F:\CsData
VERBOSE: Installing "BackendStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
Checking state for database rtcxds.
State of database rtcxds is DbState_RequiresMinorUpgrade.
Database rtcxds set to mode Restricted.
Dropping all procedures, functions and views from database rtcxds.
Executing RtcDb.sql...
Adding master role...
Setting owner for database rtcxds to sa.
Creating login MyDomain\RTCHSUniversalServices.
Creating user MyDomain\RTCHSUniversalServices.
Creating Schema MyDomain\RTCHSUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCHSUniversalServices to role ConsumerRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ConsumerRole.
Adding account MyDomain\RTCHSUniversalServices to role ReplicatorRole.
Adding account MyDomain\RTCHSUniversalServices to role PublisherRole.
Adding account MyDomain\RTCUniversalServerAdmins to role PublisherRole.
Setting database version: Schema Version 15, Sproc Version 13, Update Version 2.
Setting the database rtcxds to multi user mode.
Database rtcxds is set to multi user mode.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcSharedDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcshared.
Database created by script "RtcSharedDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-BackendStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_01].log"
VERBOSE: Installing "ABSStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
Checking state for database rtcab.
State of database rtcab is DbState_RequiresMinorUpgrade.
Database rtcab set to mode Restricted.
Dropping all procedures, functions and views from database rtcab.
Executing RtcAbTypes.sql...
WARNING: Warning: Failed to execute batch --
-- Copyright (c) Microsoft Corporation. All rights reserved.
exec sp_addrole N'ServerRole'.
Executing RtcAbDb.sql...
Setting owner for database rtcab to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 42, Update Version 3.
Setting the database rtcab to multi user mode.
Database rtcab is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ABSStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_20].log"
VERBOSE: Installing "ApplicationStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
Database created by script "RgsConfigDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
Database created by script "RgsDynDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
Checking state for database cpsdyn.
State of database cpsdyn is DbState_RequiresMinorUpgrade.
Database cpsdyn set to mode Restricted.
Dropping all procedures, functions and views from database cpsdyn.
Executing CpsDyn.sql...
Setting owner for database cpsdyn to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCComponentUniversalServices to role ReadWriteRole.
Adding account MyDomain\RTCUniversalServerAdmins to role ReadWriteRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ReadOnlyRole.
Setting database version: Schema Version 1, Sproc Version 1, Update Version 2.
Setting the database cpsdyn to multi user mode.
Database cpsdyn is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ApplicationStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_37].log"
VERBOSE: Installing "ArchivingStore" on HQ-LYNC2013-BE.MyDomain\arc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
Database created by script "ArchivingDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ArchivingStore-HQ-LYNC2013-BE.MyDomain_arc-[2014_11_13][14_35_51].log"
VERBOSE: Installing "MonitoringStore" on HQ-LYNC2013-BE.MyDomain\mon, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
State of database LcsCDR is DbState_RequiresMinorUpgrade.
WARNING: The database LcsCDR being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf. Supplied path will be ignored.
WARNING: The database LcsCDR being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf. Supplied path will be ignored.
Database LcsCDR set to mode Restricted.
Dropping all procedures, functions and views from database LcsCDR.
Executing CdrDb.sql...
Setting owner for database LcsCDR to sa.
Creating login MyDomain\CSAdministrator.
Creating user MyDomain\CSAdministrator.
Creating Schema MyDomain\CSAdministrator.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Adding account MyDomain\RTCComponentUniversalServices to role ReportsReadOnlyRole.
Adding account MyDomain\CSAdministrator to role ReportsReadOnlyRole.
Setting database version: Schema Version 39, Sproc Version 82, Update Version 2.
Setting the database LcsCDR to multi user mode.
Database LcsCDR is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing CdrJobs.sql...
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.QoEMetricsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
State of database QoEMetrics is DbState_RequiresMinorUpgrade.
WARNING: The database QoEMetrics being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf. Supplied path will be ignored.
WARNING: The database QoEMetrics being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf. Supplied path will be ignored.
Database QoEMetrics set to mode Restricted.
Dropping all procedures, functions and views from database QoEMetrics.
Executing QoEDb.sql...
Setting owner for database QoEMetrics to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 90, Update Version 1.
Setting the database QoEMetrics to multi user mode.
Database QoEMetrics is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing QoEJobs.sql...
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-MonitoringStore-HQ-LYNC2013-BE.MyDomain_mon-[2014_11_13][14_35_51].log"
VERBOSE: No changes were made to the Central Management Store.
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
WARNING: "Install-CsDatabase" processing has completed with warnings. "5" warnings were recorded during this run.
WARNING: Detailed results can be found at
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
PS C:\Users\MK>
I hope some one can confirm no issue with what I did ??
Kind Regards
MK -
Lync 2013 Call Quality Reporting Time Intervals
Does anyone know the time interval used to report the metrics associated with the Lync 2013 call quality reports? If so, is there documentation that confirms that?
For example, Max Packet Loss Rate gives you a percentage. However, I haven't found any documentation that says how long a sample period is. Was that Max Packet Loss rate experienced for, at least, 1 second, 5 seconds, 30 seconds, 1 mintue etc?
I haven't found any conclusive information regarding how long of a period they may have experienced that max packet loss number, nor at what point during the call.
Thanks in advance for the help!Hi,
The network health is expressed by the number of poor audio streams, where a poor stream is defined as having a packet loss rate over 1 percent and a maximum packet loss rate over 5 percent.
You can refer to the following two links to understand it easliy:
http://blogs.technet.com/b/jenstr/archive/2013/06/11/viewing-network-health-trends-using-qoe-data.aspx
http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
How to configure Outlook 2013 to call direct from within the application without using Lync 2013?
I have Outlook 2013 running on Windows 7 Pro 64-Bit with Lync 2013 (Office 365 Pro). We are using a 3rd party TAPI app from FortiVoice. WE would like to be able to place calls directly from
within Outlook either by selecting a telephone number within an email and/or via the PEOPLE (Contacts) area.
What guidelines should we use to enable this feature and not have Lync 2013 intercepting the process i.e. let OUTLOOK handle placing calls?
Thanks in advance for any feedback provided.Hi,
There seems no solution for this issue so far.
Here is a fix for older versions of Outlook, maybe worth a try.
http://support.microsoft.com/kb/959625/en-us
However, if it doesn’t work, please try Malte’s reply as the workaround in the following thread. See:
http://social.technet.microsoft.com/Forums/office/en-US/3946f1bb-cc3d-41b6-ab9c-092d62d024d1/outlook-2013-tapi-calling-with-lync-installed?forum=officesetupdeploy
Thanks.
Steve Fan
TechNet Community Support
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