"Cancel and Keep Work Item in Inbox" Not working ??

Hi Experts,
We need your help in resolving a workflow issue. Issue is, When user gets an Invoice to approve (Non PO), she opens the invoice, do some changes, and park it. Then she gets Option button to either u201CApproveu201D, u201CRejectu201D, u201CCancel and Keep Work Item in Inboxu201D. When she clicks u201CCancel and keep work itemu2026u201D, ideally the work item should remain in her SAP Inbox, however it is getting executed and gone from her workflow. I found that work item in her SAP Outbox xecuted state.
Same thing happens when they try to forward the work item. She gets an option( a checkbox) to Keep a copy of the work item in her SAP Inbox as well, but that option is also not working and the work item gets transferred without leaving a copy into her SAP Inbox.
SAP System ECC 6.0
Please advice.
Thanks,
Sid

Hello,
Is this in SBWP or UWL? Does it only happen to one user? Does it only happen with one workflow?
Check in the workflow log if there is anything unusual.
regards
Rick Bakker
hanabi technology

Similar Messages

  • Cancel and Keep Workitem ....Not Working

    Hi,
    We need your help in resolving a workflow issue. Issue is, When user gets an Invoice to approve (Non PO), she opens the invoice, do some changes, and park it. Then she gets Option button to either u201CApproveu201D, u201CRejectu201D, u201CCancel and Keep Work Item in Inboxu201D. When she clicks u201CCancel and keep work itemu2026u201D, ideally the work item should remain in her SAP Inbox, however it is getting executed and gone from her workflow. I found that work item in her SAP Outbox xecuted state.
    Same thing happens when they try to forward the work item. She gets an option( a checkbox) to Keep a copy of the work item in her SAP Inbox as well, but that option is also not working and the work item gets transferred without leaving a copy into her SAP Inbox.
    SAP System ECC 6.0
    @Rick, "Hope this is not a duplicate ticket."
    Please advice.
    Thanks,
    Sid

    Dear Susan,
    Thanks for the reply. I am new in WF. The template is WS90100104 which is for Invoice (Non PO) Approval. No changes have been done. The task being used here is TS90100086 - Multiple Initial Approval of Inv - no PO.
    It was working fine on 4.6c but the problem started after the upgrade to ECC 6.0.
    I have not been able to simulate the scenario as the invoice comes from OAWD (Scanning).
    User effected are few not all of them.
    Please advice.
    Thanks,
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  • Cancel and keep wokitem in the inbox

    Hi,
    I have a requirement where i need to replicate the same functionality of the 'cancal and keep woktiem in inbox 'of the decision step type .
    whenever the workitem is executed the approver will get the custom defined options with cancel and keep worktiem in inbox by default.once he clicked on this button the worktiem will remain in inbox.
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    You can use the Method Tab to Display the Report. Use the Secondary Method option in Method tab of a decision task. By doing so a new session will be generated that will display your Report. Ask your client that they use the Confirm End of Processing option of a Task. In this they will get a Pop up where they have to Confirm the end of processing of Workitem in order to make the Workitem complete. Its the other way round but it is effective.
    <b>Reward Points if Useful</b>

  • SAP inbox work item forwarding is not working properly

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    Hi!
    Have you checked note 1308276 - WF: Forwarded work items are not displayed in the inbox.
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  • Cancel and Keep Workitem in Inbox

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    It should work similar to the User Decision cancel and keep work item .
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    Hello,
    Just call EXIT_CANCELLED. in your method. This cancels a WI without completing it and leaves it in the inbox.
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    Message was edited by:
            Mike Pokraka
    Correction, brain on holiday, it's exit_cancelled not exit_return.

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