Cancel annual subscription / Cancelar suscripción Anual
Quiero cancelar mi suscripción anual, vivo en un país de latinoamerica, pero cuando inicio el chat siempre me dice que no está disponible, no sé de que otra manera cancelar sin tener que llamar, ya que el llamado internacional sale realmente caro.
Google Translate:
I want to cancel my yearly subscription, live in a country of Latin America, but when you start chatting always tells me that is not available, do not know how else to cancel without calling, as the international call goes really expensive.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
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I want to cancel annual subscription for my account. Thank you!
I want to cancel annual subscription for my account. Thank you!
Hi grigutamarius,
To cancel an Acrobat annual subscription, please Contact Customer Care. An agent will be able to take care of that for you.
Best,
Sara -
Hi, I want to cancel my Adobe creative annual subscription, I read all the comments on the related posts and tried everything: (Login into my account page/Mannage my plans and products/Cancel subscription button) .It tells me to contact support but I am always being sent to the support page, which only offers me the forums option. No chat, no phone. All links related to canceling end up sending me back to this support page. This is an never ending loop. I already spent one hour trying to figure out.
Could someone please tell me what to do? give me a chat button address (I don't see the chat option)? or telephone number?
THANKS!!!!Hi There,
Kindly contact our support team via: Contact Customer Care
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini -
Cancelled annual subscription - refund
I cancelled an annual subscription to the UK. The reason being that the person I would talk to died on June 4th. Will I get a refund of the outstanding balance after the current month or at least a credit of some kind? Dave
Hi Rajshree,
There is no error, it just switched to trial mode. -
i have received an email saying that my account will be charged in 30 days and i have been trying to cancel my subscription but it is so confusing!
Hi Stella ionidou,
Have your tried Contacting our Customer Care Executives by calling them or chatting with them using the following Link?
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership
In case, you haven't, then Please use the 'big blue button' on the page, labeled as "Still need help? Contact Us" to contact to out Customer Care Executive.
If you face any trouble, please reply back and you will surely be assisted.
Regards,
Rahul Tyagi -
Cancelling annual subscription within first month
Hi,
I need cancel my subscription and am within the first month. The customer service chat doesn't seem to have anyone to answer my query. I would like to establish that I have tried to do this within the first month and that I am entitled to a full refund.
Thanks a lot,
Perky.Hi Perky,
Please go through the link below.
Cancel your membership or subscription | Creative Cloud
Regards,
Anand -
Cancel annual subscription in 1st month
Hello,
the email adress I used for the subscription is [email protected]
I need to delete the photography plan since I'm not using it and remain with only adobe muse.
Is there any way I can do this until the 25th of Dec?
thanks VeronicaHi Jeff,
I am having the same issue with customer support not being available through chat. Is there a way of establishing that I tried to return my subscription well before the initial thirty days was up? The chat says there are people ahead of me in the cue, and has each time I have been on it. It would be good if I could do this by email so that I don't have to wait around all day...
Does the fact that I filled out the chat form saying I would like to return my product ensure that I will get my refund?
Cheers,
Perky. -
I would like to cancel my annual subscription please
I would like to cancel my annual subscription please
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
How can I cancel a my annual subscription?
how can I cancel a my annual subscription?
I just received a message by my credit card that it has been asked a new annual Subscription, but I do not need it anymoreLook thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I would like to cancel my annual subscription to Adobe Export PDF.
My name is Paula Vivona and I would like to cancel my annual subscription to Adobe Export PDF. It was very useful to me in my senior year of college. I have graduated and no longer need the service. Thank you so much.
Hi pvivona,
I have cancelled your subscription, and set the refund process in motion.
Your refund no.is 66202407.
Regards,
Florence -
How do I cancel my annual subscription to ExportPDF?
Hi, the system is making me stupid by sending me round the same topics and I cannot cancel my subscription for Adobe Systems, SOFTWARE, 044-207-3650 IE £19.82, Adobe ExportPDF Annual. I start my subscription on 12 of July 2014 - less than 30 days ! I ve got right to refund my money but there is no clear and genuine way to have your money back ! Anyone who is ready to complain is welcome to join me so we may complain against Adobe at European Customer Commission ! Thanks ! V. Mircheva +4407739371179
Dear Sara,
I have paid for two things one for one year and other one for one month but now there is a payment going out from my account every months 19.82 for ADOBE SYSTEMS SOFTWARE 044-207-3650 IE, which I am shocked and kindly asking for the refund, please? as soon as possible
thanks
kaz -
I would like to cancel my annual subscription. I am still in the 30 day period. How do I do this? I need an actual contact person with a phone number or email.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I want to cancel my annual subsription. How do I get that done without waiting for someone online forever? I know you purposely make it hard to do do! Just cancel it for God's sake!
Hi Andrew ,
We would surely be unhappy for that decision of yours .However please refer to the following link in order to cancel the annual subscription of your product.
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
Stay well.
Regards
Sukrit Dhingra -
Hi, I want to cancel my membership annual subscription
Hi,
I want to cancel my annual membership.
Annabel MclaughlinCancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I purchased this because I could scan a document and be able to fill out anything with my computer instead of writing everything in. It would not allow me to do this, stating the program I purchased was not capable. I would like a refund and cancel my annual subscription.
Thank youDear Sara,
I feel you are selling a product that does not work. Seeing all the msgs stating this, I feel you should pull the product. I got taken - you should refund - knowing you have a product that is defective. I learned - word of mouth is the best advertising you will get and I will post on my Facebook - do not buy from Adobe!
Not mad just disappointed in the product and customer service.
Thanks
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