Cancel Broadband Talk

After receiving an email advising of the Broadband Talk changes.
If you want to cancel Broadband Talk.
Just go to bt.com/bbtalkcancel Have your bill to hand because you'll need a few details from it. We'll do the rest – we'll stop your Broadband Talk service and we won't charge you for it. You'll keep your BT Broadband, your Home Hub and any other BT lines you have.
We went to bt.com/bbtalkcancel only to find it doesn't work and with an error message.
All we want to do is cancel BB Talk we don't have an account for it as we never used it. It was part of the package we upgraded to last time.
How can we cancel it on line we want to avoid hanging on the phone trying to get through to the right person as has happened in the past.

Yes well spotted Ectophile
I would gladly have paid the £3.50 a month to keep BB Talk as this would have far outweighed the hassle that I've had since losing it, not to mention the by now familiar quip "We tried to ring you but your phone wasnt working"
In that scenario, the product replacement for BB Talk [if that what it is] BT Smart Talk has been a non-player
AQ.
"Welcome to Royston Vasey - You'll never leave."

Similar Messages

Renewal of Broadband Option 3/ Broadband Talk disa...

Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?

Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package.

BT charging for cancelled BB Talk

I cancelled the BB Talk service in December 2013 and I have a confirmation email of the fact.
In February BT charged me £3.50 for the service which was refunded after phoning to query it.
The same charge has been on every bill since including the latest which went live today despite BT assuring me that the service has been removed from my account.
I have made two phone calls and one live chat to try and resolve this (I have the transcript), but nobody seems to be capable of removing this incorrect charge/service.
I have repeatedly tried to cancel it myself via the on-line link, but it just says it cannot continue with the cancellation, presumably because I do not have the service!
I would be grateful if somebody can recommend a number to call where I'm likely to get some success sorting this out. The Indian call centre have been very, very poor and in one case very unprofessional. Live chat is obviously no better.
At the moment I am faced with phoning each month to get a refund with no options to stop it happening again.
Thanks for any help.
Solved!
Go to Solution.

Hi Andrew600,
Thanks for posting!
I'm sorry that you're still seeing charges on your bill for Broadband Talk after you've cancelled the service. I can help sort this out from here.
To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods". If you could also include the link to this thread when you complete the form that would be great. When we've received your details we'll go from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Using Broadband Talk as main phone line

Hi there, just looking for a bit of advice/guidance.
I've got a Home Hub 2.0 and the Hub Phone 2.1, so I'm pretty impressed with the set up, despite only using the phone on occasion.
All the phones in our house (about 5) are knackered and need replacing. I've been considering making a switch towards the BBT, by getting another 4 Hub Phone 2.1s (not paying BT prices mind...) and subscribing to the Anytime BBT calling plan. Currently we have the equivalent landline calling plan, so that could be cancelled.
My thinking is that the 5 phones could be distributed around the house in the same way that are current phones are, and then each room would have access to the BBT line primarily, and then the normal line by pressing 5.
Is there anything else I should consider before making this change? I am aware of the emergency calling provisions etc. Has anyone else set up their home like this? How is it going?!
Many thanks,
Tom

I have the original home hub, and have four hub phones dotted around the house.
Broadband talk does allow you to make a number of simultaneous calls using the same number, and also answer incoming calls on your normal phone line as well.
You can only make one outgoing call on your normal phone line, by dialling "5" from one of the phones.
As we make most of our calls in the evening or weekend, they are free, so we have no need for any extra calling plans.
Overall it works quite well. We do have a normal phone if there is a power cut, but we also have mobile phones anyway.
Remember also, you have a phone socket on the home hub which is connected to BBT.
I suspect that the new hub phones are probably better than the original ones, which can be a bit quiet.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cancelling Sky Talk Penalty Free

I switched to Sky from Virgin in December (tv, bb and landline) and from the off had issues with crackling down my telephone line which is at times so bad that I cant even hear the person on the other end of the conversation. Long story short since December I have had five engineers out to my house from BT openreach (sent by Sky) all of whom have decided that the issue is not in my house and all of whom have visited both the cab and the exchange and supposedly fixed the issue which has shortly returned. My question is this - Im not sure I can be bothered to have yet another engineer come out to do exactly the same as all the others and so will be looking at cancelling my Sky talk contract (but keeping my tv and bb). Now as Sky have ben unable to provide me with the service I have been paying for are they not in breach of the contract that I have signed and consequently I should be entitled to cancel with no termination fee or penalty?

Says it in black and white in information sent to me this week and the girl on the phone did eventually find a manager who confirmed this was the case - maybe depends on what package you've got and I'm not expecting them to action it any time soon....Sky BroadbandYou must keep the Sky Broadband you have chosen for the duration of your minimum term.Your Sky Broadband price will increase by £5 per month if you cancel Sky Talk.Sky Broadband Lite has a 2GB monthly usage allowance. If you go over your usage cap twice in any six month period you will be upgraded to Sky Broadband Unlimited. We will send you alerts before this happens.Sky Fibre has a 25GB usage allowance. If you exceed the allowance twice in any six months, you'll be upgraded to Sky Fibre Unlimited. We'll send you alerts before this happens.Sky Broadband Connect is subject to a fair use policy which may affect speeds between 5pm and midnight.

Getting a Broadband Talk Geographic Number

Hi can anyone help
Can anyone tell me where I can get some help changing my broadband talk 056 number to a geographical number 020.
When I first got broadband talk I should have been given the option to choose a number but was given an 056 number.
I have called the BB Talk help number 0800 111 4567 and was told it was not a problem, they would just cancel my old number and re-order me another geographical number. They told me I would receive an e-mail within 72 hours with my new details, after a week no e-mail came so I called them to be told that the order was stuck in the system (whatever that means?) and they would make a new order. No e-mail has come and i'm a bit cheesed off with the whole thing. When I try to track the order it says Order Not trackable.
Any help would be very much appreciated....

Still not had any response from BT for my new Broadband Talk geographic number.
That's two times it's been ordered and twice i've been told I would receive an e-mail with my new details within 72 hours and nothing has ever come.
Have not had any reply from the Mod Team.
I have been with BT for over 40 years and I think the customer service is "absolutely disgraceful" !!!
I'd call them again but what's the point, if I had been offered the right number in the first place this would not be happening.
If there's anyone on here that knows what I can do or who can sort this out for me please let me know.
Regards
Piecrust

What's happening with BT Broadband Talk??

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

BT Broadband Talk

I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk provides

Broadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Talk Softphone - Username change to T...

Hello Everyone. One to raise the blood pressure.
I have been happily using BT Broadband Talk Softphone for over 2 years & have been logging on using a text user-name. Over this period I have generated a large contact list and history. In particular, I use the history for billing clients and supporting queries - this is critical information. The PC concerned is backed up every night so I have no worries over data loss.
Approximately 48 hours ago I was unable to logon using my text username. I am now only able to logon using the telephone number and relevant password which works correctly.
I have just spent an incredibly frustrating 75 minutes with BT Broadband Technical Support who, in the end, pointed me to these forums to get a solution. They say that text usernames have not been used for approaching 2 years and this problem relates to an upgrade. I have NOT upgraded or changed anything.
I now have two sub-folders under 'C:\Users\My Name\AppData\Roaming\BT\BT Broadband Talk Softphone\' - one for the telephone number, one for my text username. Each folder contains 'contacts-resource-list.xml' and 'history.cps'. These files are not in text format.
How do I either open BT Broadband Talk Softphone with my old text username or get the data from my old 'history.cps' ?? I have tried copying data & renaming folders - there is obviously a link between the username/password and the data files.
Thanks in anticipation ....
Graeme

Hi Graeme,
I have drop you a reply to your email. I have been in contact with the BT Softphone team, they have confirmed that username function has been reinstated and you should now be able to log onto your Softphone account using your username. Please come back to me and let me know if you are still having any issues.
Thanks
Paddy
BTCare Community Mod
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

What are the advantages of BT Broadband Talk?

Before it used to be that using the SIP phone you got free calls after 6PM.
Since then the standard line rental package now seems to include it and of course last month it was pushed out to 7PM!
I forgot and got £25 broadband talk bill, but what benefits are their now to use the Broadband Talk over the normal cordless phone on my land line???

Redflake wrote:
IanC wrote:
Teenage offspring can chat with thier buddies all night for free, without tieing up the landline.
They could also chat all day and cost you a packet.
They can do that with a landline just as easily and last time I checked, most of the call charges were the same.

Broadband Talk - "Sorry, you can't leave a message...

Hi!
I have my BT Broadband Talk account set up to send unanswered calls to voicemail. Under 'Calling Features > Messaging':
Divert calls to Voicemail when unanswered
However, whenever I call the number and let it ring out, I get this message:
"Sorry, you can't leave a message at the moment"
Then it hangs up!
Is there something else I need to do to enable VM on my Broadband Talk number?
If it means anything, I have BT 1571 set up on the 'normal' home number.
Thank you!

Hi Mroshaw
Possible of 2 issues.
1st mail box could be full.
2nd mail box is not built correctly and you will need to call the helpdesk and get a fault booked for their offline to rebuild 0800 111 4567
DK

Why can't I use broadband talk to call Peru at the...

In the list of destinations there are lots of countries including Mexico and Argentina, but no Peru.
My wife is peruvian and makes calls several times a day. Hence the reason I set up the Broadband Talk. She has to purchase cards from the post office and dial a prefix number. It would be nice to be able to use the Talk phone without having to do this. Is there any particular reason why Peru is not in the list, or is it an oversight?

Hi SeanT,
Thanks for posting. I'm not really sure why Peru isn't on the list. It's most likely down to the network infrastructure that may not allow us to supply a quality service. I'll see what I can find out.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Noise on broadband talk phone

Periodically I get severe noise when answering incoming landline calls on my broadband talk phones - outgoing calls via BB Talk are OK. Incoming calls answered on my land line phones are OK.When I reset the hub the problem disappears for a few days before returning.Have changed cables and all filters.problem only startedwhen upgrading from Hub 1 to Hub 2 - any suggestions please without reverting to Hub 1

Hi dido,
How many Hub Phones are you using, and what model are they? Have you tried testing the call quality by using a different handset?
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Your BT Broadband Talk mailbox order - we did not ...

We just got an e-amilfrom BT, have removed out details, but it suggests that we have ordered something???
We have not ordered anything!
Is this a scam???
From: [email protected] [mailto:[email protected]]
Sent: 25 September 2010 15:35
To: @btinternet.com
Subject: Your BT Broadband Talk mailbox order
Your BT Broadband Talk account number: EA
Your BT Broadband Talk telephone number(s): 01
Order reference number: VOL011
Dear
Thank you for your recent order. We are pleased to confirm that the following mailboxes have been added to your BT Broadband Talk account and are now ready to use.
As an account holder you can use your BT Broadband Talk Self Care account to individually configure the mailboxes.
Further Information
This is an auto generated email so kindly do not reply. Please visit our online support section at www.bt.com/broadbandtalk/support should you require any further help or information. This section has been designed as a comprehensive, user-friendly resource with easy-to-follow instructions on a range of topics. Visit www.bt.com/help/contact us should you need to get in touch.
Kind regards,
BT Broadband Talk team
Privacy policy
CG Over An Out

Rds233 wrote:
If you are not sure about email contents go and visit the site and check, but do not use the links in the email. Type the address into the browser yourself.
Some things to look out for was the email addressed to you by name or your user name not your email address? A quick check all my email's from BT they have had a reply of @bt.com never @btinternet.com.
As to the mailbox I have no idea what it is so cant help with that, I am sure someone else can if there is such a thing?
Hi Rds233,
Thanks for the reply, been in contact with BT by calling 100 and connecting via broadband sales and spoke to someone in the UK - OMG SO COULD NOT BELIEVE IT!
He looked at the new order placed which I could also see on my BT account and relates to the request I have been waiting for over a week now for our interleaving to be switched off to connect with a latency of Fast.
The chap discussed with me various different reasons why connection speeds may be slow which is down to the BT's Network Traffic Monitoring and speeds will vary at any point of the day.
He mentioned that the 4 services that have most priorities are
BT Vision
Voip
Gaming
General Internet use
I asked him if BT have something similar to what Plus Net have regarding speeds for various Internet applications e.g. Video Streaming at say 5PM will be 1mb, 7PM will be 512 and so on. He said no, this is because of the amount of speed that is available from the exchange to the customers connected at the time when you are on the Internet. Simple. However, would be nice to see what we should expect and not calling if it is a fault ;-|
He also mentioned a game that he used on his PC where for some reason was using two ports, one gaming and one Internet. He advised that the ping on the Internet port was over 4000ms and he passed this to his IT tech team who studied the game etc and advised why it was slow. Some games like football games may use conventional ports where as some use actual gaming ports which are prioritised.
He provided me with more information which i wanted to hear and answred my query within half an hour, i have been speaking with BT India for the last week and waisted more than 3 hours!
BT, Please bring back BT UK, or make BT India have more experience in Broadband and understand what we are asking!
CG Over An Out

Getting broadband talk set up

hi guys iam wondering if anyone can help me after finally getting my phone and broadband on after 6 weeks since i 1st requested service iam having problems setting up my broadband talk. i have been sent no password to logon, i have tried resetting password and it then asks me for my mothers maiden name which is obviosly no what i gave them and iam stuck. i have tried phoning every number to get this sorted bi jst keep getting told it was posted to me i have received nothing not even my bt email address. the onlything i have received is a bill for the modem. i have tried calling the tech support number but it jst keeps saying its closed and i cant get any further forward. so far iam not impressed with customer service infact its shocking. does anyone know when this tech helpline is open? its says its supposed to be 24hrs. all i want is my password reset so i can use the services. please can someone from bt help me thanks

jst tried it again0800 111 4567 it saying its closed, she says press 1 if this is the number you want tospeak about then it says press 1 for tech which i press. then a message saying "we are really busy at the min and you might have to queue for an answer. then rings twice and says " sorry but the helpdesk your trying to reach is closed"
whats going on why is everything always so difficult with bt i only have a simple question

Cancel Broadband Talk

Similar Messages

Maybe you are looking for