Cancel button for interaction records ICWC

Hi experts.
I want to add the standard button "CANCEL" for interaction records in ICWC interface. This button is enabled for the resto of transactions but not for the interaction record one. Do you have any idea?
Regards,
Pablo

Hello,
For CRM versions before CRM7.0, the only way to avoid Interaction record creation is to implement BADI
CRM_IC_IARECORD. But be aware that it may have some negative impacts depending on the scenario you are using...
Kind regards,
Nicolas.
PS: for CRM7.0 check out the release notes. It seems that a new "END" button has been introduced to avoid the interaction record creation...

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Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
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Any body could you pls post me what exactly is the FM for Interaction record creation in CRM?
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Hi ,
Please refer to this link. Hope it helps.
Create interaction record using BAdi ORDER_SAVE
rgrds,
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I created Z transaction for interaction record(transaction type 0010).But on UI instead of Z transaction,standard transaction is coming.Channel for Z transaction is maintained.
All settings given in best practice have been maintained.
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have you assigned your business transaction profile to your business role?
transaction CRMC_UI_PROFILE.
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regards,
Wim Olieman

When will apple bring back the onscreen cancel button for incoming calls?

when will apple bring back the onscreen cancel button for incoming calls?

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http://www.apple.com/feedback/iphone.html

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I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
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While creating the interaction record , i am entering some text in the "Notes" textbox and other required details .
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Hi,
Thanks for the reply , it worked for me.
I want to know one thing that when i am reading that text data in the component ICCMP_BTTEXT , view TextView , Contextnode bttext method get_tdline .
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Hi pamela
Currently you have the parner function Interaction center agent in you Interaction record i.e why it is assigning it to the user.
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I was maybe a little bit too fast:-)
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Found the answer, thanks.

Cancel button for interaction records ICWC

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