Cancel Creative Cloud Annual membership

Hello,
am trying to cancel my membership and annual Communicate with team support but i don 't have succeeded, i'am from Mexico City and the only costumer services on the web site does not works.
Somebody can help me am desperate, it works if i give you my email adress, That use to register my adobe account?
I hope you can help me
Thanks

Thank very much and one more thing , how many days it takes to get my money
back?, it will be return the full money or just the half?
Regards
Diego
2015-03-20 6:25 GMT-06:00 Rajshree <[email protected]>:
      Adobe Community <https://forums.adobe.com/?et=watches.email.thread>     Cancel
Creative Cloud Annual membership
respuesta de Rajshree
<https://forums.adobe.com/people/Rajshree?et=watches.email.thread> en *Adobe
Creative Cloud* - Ver la discusión completa
<https://forums.adobe.com/message/7320097?et=watches.email.thread#7320097>

Similar Messages

  • Cancel creative cloud annual subscription

    I would like to cancel my creative cloud annual subscription. Agreement states that I have to pay 50% of remaining contract. If there are 8 months left until next renewal, I pay 4 months. Does that mean I have access for the 4 months that I pay for?
    Also, there is an over 1 hour wait on the phone. Why can't I cancel online?

    hi Zedstudio,
    If you signed-up for a 12-month contract, and cancel mid way, there is indeed a billing for 50% of the remaining contract obligation. You won't be able to sign in to Creative Cloud applications after you cancel your contract.
    You can cancel this online as well by using the Chat instead of Phone.  I hear the response time on the Chats is much quicker. Also you can get a record of the chat emailed to you at the end, so you personally have a record of the conversation that took place.
    The Chat link is just above the Phone link at the bottom of the page, once you've clicked Still Need Help? Contact Us link. Contact Customer Care Note that you must be logged in with your Adobe ID and password that is associated with your account to see these details.

  • Creative cloud annual membership cancellation fees?

    If I want to cancel an annual creative cloud membership, I've had for just over a year (renewed on feb 18th 2015), if I cancel it before the first renewed month, (march 18th 2015) will I still be charged the remaining 50% of fees for the year? Is there any way to cancel on my own or do I need to use Customer Support?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I WOULD LIKE TO CANCEL MY CREATIVE CLOUD ANNUAL MEMBERSHIP

    HOW CAN i CANCEL MY CREATIVE CLOUD MEMBERSHIP

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I cannot cancel Creative Cloud monthly membership, is this a scam?

    nt

    Hi there
    You have a Creative Cloud for Teams Annual plan (billed on a monthly basis) so will need to contact support for cancellation assistance - see Cancel your membership or subscription | Creative Cloud
    Section - Cancel an annual membership (individual or team)
    Thanks
    Bev

  • How can I (for God's sake) cancel creative cloud membership

    How can I (for God's sake) cancel creative cloud membership??

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Need to cancel Creative Cloud membership

    need to cancel Creative Cloud membership

    Me too. I just got cut off by Navdeep in an online chat when I told him my problem, and I can't access chat again even on a different browser. The instructions for cancelling subscription or changing credit card details do not apply to Australian customers. I sent them an email informing I couldn't even print the invoice or view my billing history but the email bounced back saying their inbox is full!

  • How can I remove a Creative Cloud Free membership from my account?

    Thanks in advance for any help.
    I have Creative Suite 6 installed.
    I started to use CC and decided I didn't want it anymore, so I let the account lapse this month.
    The computer automatically switched now to a Creative Cloud Free membership, but how can I remove this?
    Now when I launch Acrobat, for example, it asks me to renew my subscription. Well, I don't want to!
    Help!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    You MAY need to uninstall the Cloud and run the Cleaner
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    You MAY also need to deactivate your old software and reinstall and activate again
    -Cloud takes over https://forums.adobe.com/thread/1584746

  • I've already purchased creative cloud student membership. Where do I send verification?

    I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

    ID Proof http://www.adobe.com/store/au_edu/academic_id.html

  • Cancelling Creative Cloud Free Trial

    Hi all,
    I downloaded the Creative Cloud free trial a while back, but the project I was using it for is done now. I was wondering: do you automatically enter into a contract for CC once the 30 day period is up? If so, could somebody please tell me how to cancel? I can't find out how to do so. I am definitely still on the free trial right now as my account is displaying "creative cloud free membership" under "plans and products." However, I am not sure how long ago I begun the trial, and if continuing it past 30 days will enter me into a contractual obligation I need to know how to cancel it. Could somebody please point me in the right direction?

    You will not be automatically entered into a contractual obligation.  When the trial ends, you will not be able to use it further unless you pay for a subscription.  As far as uninstalling goes, see the following:  Creative Cloud Help | Install, update, or uninstall apps

  • Must I upgrade Creative Cloud Free membership to continue using LR 5 ?

    Must I upgrade Creative Cloud Free membership to continue using LR 5 ?
    Must I upgrade Creative Cloud Free membership to continue using LR 5 ? If CC is not a requirement to continue using LR 5, how then I should cancel the free membership so that no further requests to upgrade to a paid CC membership are sent to me?
    thanks

    Simply uninstall LR via installer/Contorl Panel/Finder.
    Then sign out of CC Desktop.
    Sign back in to CC Desktop and wait for the apps to refresh to confirm Lightroom is not installed.
    Then activate your stand-alone Lightroom product with your serial number.

  • Creative Cloud Student membership

    What is the Full monthly price in NZD for the Creative Cloud student membership for the year contract? It says
    Annual plan — A$14.99 per month, plus applicable tax
    i am unsure what the total cost is?
    Thanks

    Hi Nicole.sos,
    Please go through the link: http://www.adobe.com/nz/products/creativecloud/buying-guide-education.edu.html. Kindly contact our sales team in case of further query: http://success.adobe.com/en/na/programs/rfi/dm_sales_inquiries.html / http://www.adobe.com/nz/company/contact.html.
    Regards,
    Romit Sinha

  • I want to cancel Creative Cloud ... but can't get through to the gatekeepers

    Like so many others I've been tearing my hair out in an effort to cancel Creative Cloud, which has never worked on my computer.
    I tried the 1-800 number, but after costing me a lot of money (due to long waits and a per-minute charge on my phone plan) the line dropped part way into the conversation. I have since left a forum message some days ago with and Adobe employee (Rajshree) who seems to be the one person on earth able to implement a cancellation, but she has not responded.
    It's infuriating that you can sign up without even trying but that it's so hard to get out of your subscription. As a loyal customer who has given many thousands of dollars to Adobe over the years, I'm saddened to report that in the course of this ordeal I have gone from loving the company to regarding it as despicably devious.
    Thanks to anyone who can get me out of this,
    Graham

    Thanks so much Rajshree. Finally getting through to Adobe support feels like a miracle.
    To answer your question, yes I used the same email address for Adobe registration and chat support. It never would have occurred to me that using just one address would render the system unworkable, but frankly at this point nothing would surprise me. It'd be nice if somebody could fix that.
    Now that I've reached you, PLEASE CANCEL MY CREATIVE CLOUD ACCOUNT as I have requested. Email me if necessary. You have my email in the system. But please don't instruct me to go to some forum I can't get into. this is the only one I can find, and the pop-up says you are staff.
    Since I never used it, and since I have spent countless frustrating hours trying to get through by phone and internet, I hope you will have mercy and not charge me any more than the hundreds I have already paid for Creative Cloud. Indeed, a full reimbursement seems reasonable to me given that I could never get it to work on my computer, and I could never reach support.
    Having said that, let me make it clear that I WANT OUT ... now and forever.
    Hopefully,
    Graham

  • I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

    I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

    If you are using windows OS, look for file named hosts at below location:
    C:\Windows\System32\drivers\etc
    Check if there is anything that is blocking the Adobe CC app to verify your subscription.
    Make back up copy of hosts file and delete everything except below contents:
    # Copyright (c) 1993-2009 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    # For example:
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1       localhost
    # ::1             localhost
    I hope that should resolve the issue.

  • How does one cancel Creative Cloud. I am in a loop

    how does one cancel Creative Cloud. I am in a loop

    Adobe contact information - http://helpx.adobe.com/contact.html may help
    or
    Adobe Connect Support phone numbers

Maybe you are looking for

  • How to integrate with a commerce app

    Is there a sample workflow for a shopper paying for access on a commerce website to view encrypted content? It seems that the player app will need to prompt for user authorisation, but what should the values be considering they bought the content on

  • Which Reports should be done in BI & which Reports in ECC/ABAP

    Hi, We are implementing SAP ECC & BI in Laggard manner or near simultaneously. Now I as a BI consultant need to suggest which reports should be created in BI & which ones in ECC itself? I understand that more aggregated, summarised or analytical sort

  • Exporting data to XML

    hi this is naveen... i had newly started programming in it.. there are some controls on my designer form and i want to submit those filled data to new XML file...                                                             please describe me in detai

  • New JMF bug?

    Hi to all, I'm developing a videoconferencing app, by using client-server architecture. Today i get the following error message, after i closed my app by pressing <CTRL>+C in the DOS Prompt. Perhaps is a new JMF bug, 'cause i never found any news reg

  • Smaller list, contact view, in Lync?

    Browsing contacts has becomed harder after upgrading from Communicator to Lync. Is there a way to view the list more similar to the way it was in Communicator?