Cancel Creative Cloud Subscription

Hi!
Im from Russia, so its very difficult to get in contact with anyone from Adobe.
I try to cancel my subscription by customer service e-mail and chat with an agent, but I keep going in circles.
Anybody can help me?

Hi Romit Sinha,
I already try the process that this kb show. But every time that I go to my Plan Information in my Account the website is redirected to a page that show me nothing. (I already try to do the process in 3 different computers) Please, help me. Thanks.
Regards,
Fabricio Luciano

Similar Messages

  • Canceled Creative Cloud Subscription, but keep getting re-activate message

    Hi,
    My creative Cloud subscrition practically doubled so I canceded it and upgraded my "stand alone" Creative Suite Production Primium 5.5 to Creative Suite Production Primium 6.  Now, when I try to load, say Photoshop or Illustrator, I get a message telling me to renew my subscription.  Would anyone know how to get rid of this message so I can use my purchased software?
    Thanks,

    After you canceled your subscription, did you also uninstall Creative Cloud?

  • Trying to cancel Creative Cloud Subscription

    Your case number: 0214537297
    I have sat waiting having gone through the 'Contact Customer Care' longwinded process online.
    I have to say the process to Cancel anything to do with Adobe is problematic and drawn out. it is not an easy process and I have found it frustrating.
    My current subscription is:
    Your plan: Creative Cloud Student and Teacher Edition (one-year)
    Renewal date: March 11, 2015
    I want this subscription/contract NOT TO RENEW after this year ends, but trying to get acknowledgement or get the online system to register this is painful and nothing is happening or forthcoming.
    Can one of the staff forum members help with this issue please, not sure how this can be done if you can trace my account via the case number?
    Regards,
    J. Scott

    To stop the renewal of the CC after the yearly contract, you need to contact us on the 12 month.
    Regards
    Rajshree

  • How to cancel Creative Cloud Subscription

    The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
    Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
    So why does Adobe not put a cancel subscription button o ones creative cloud account page?
    And they want to take 50% of the subscription fee when you cancel, can that even be legal?
    So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

    If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
    Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
    If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

  • Cancel Creative Cloud Subscription Please

    Hi, I am a 12-month subscriber of the Photoshop Photography Program. Because I already have Photoshop at school and also don't need the full CC feature set for my projects, I would like to cancel my subscription. Unfortunately, like many people in this forum, I cannot contact customer service--in my case, I just keep getting the message "We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7." I have received that same message 9 times as of this writing, so please respond and cancel my subscription.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Need help to cancel by Creative Cloud Subscription and Live Chat does not work

    I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

    Hi Joshua_U,
    I would request you to to perform the steps of cancellation mention in these links
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
    In case you are still unable to complete it, please inbox me your order number.
    Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
    Regards,
    Rajshree

  • Cancellation of my Creative Cloud Subscription

    Hello
    I'd like to cancel my creative cloud subscription.
    Adobe ID
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    Many thanks
    Thomas

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

  • How to cancel a Creative Cloud subscription?

    Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
    How do I stop my account automatically renewing?

    Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
    I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

  • How to cancel Creative cloud trial subscription?

    Can anyone tell me how to cancel Creative cloud trial subscription???

    Hi esetibej,
    Trial are only accessible for 30 days, after that you can uninstall the product from your computer. And if you wish to purchase CC subscription then you can go to https://creative.adobe.com/plans
    ^Ani

  • What happens if you cancel a creative cloud subscription but are still getting charged?

    Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
    We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
    How do we go about cancelling this original subscription all together so this doesn't happen?

    The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
    Please respond to private message sent to you.
    Regards
    Rajshree

  • Cancel fee for Creative Cloud Subscription

    I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

    You can use the one annual subscriptioin on two computers.
    From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

    For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
    I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
    Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
    With that being said, Adobe, the following describes this dismal experience:
    I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
    I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
    Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
    Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
    After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
    After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
    Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

    Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
    " # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
    Save. Open the application manager again, click "License this product" and sign in. It should work, now.

  • Photoshop CS6 installation failing with Creative Cloud Subscription

    I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
    I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
    When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
    [ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Checksum validation failed for segment 510
    [WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Some Error has come during download operation with Error type - -60, and Error Code - 417
    I have about 60GB of free hard drive space, so I know I am not running out of space for installation.
    I do not see an alternative way of downloading other than the Adobe Application Manager. If I go to my orders page on Adobe.com and click download for Photoshop CS6 it just opens the Application Manager and begins downloading from there.
    I have downloaded and installed Illustrator and Flash Professional using the Application Manager without issue.

    Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
    Interestingly, my colleague experienced the exact same problems on his (Mac) system, which is running same OS.
    I got around all this by downloading Photoshop from the CS6 direct download page using the link you provided, for which many thanks.

  • I want to cancel Creative Cloud ... but can't get through to the gatekeepers

    Like so many others I've been tearing my hair out in an effort to cancel Creative Cloud, which has never worked on my computer.
    I tried the 1-800 number, but after costing me a lot of money (due to long waits and a per-minute charge on my phone plan) the line dropped part way into the conversation. I have since left a forum message some days ago with and Adobe employee (Rajshree) who seems to be the one person on earth able to implement a cancellation, but she has not responded.
    It's infuriating that you can sign up without even trying but that it's so hard to get out of your subscription. As a loyal customer who has given many thousands of dollars to Adobe over the years, I'm saddened to report that in the course of this ordeal I have gone from loving the company to regarding it as despicably devious.
    Thanks to anyone who can get me out of this,
    Graham

    Thanks so much Rajshree. Finally getting through to Adobe support feels like a miracle.
    To answer your question, yes I used the same email address for Adobe registration and chat support. It never would have occurred to me that using just one address would render the system unworkable, but frankly at this point nothing would surprise me. It'd be nice if somebody could fix that.
    Now that I've reached you, PLEASE CANCEL MY CREATIVE CLOUD ACCOUNT as I have requested. Email me if necessary. You have my email in the system. But please don't instruct me to go to some forum I can't get into. this is the only one I can find, and the pop-up says you are staff.
    Since I never used it, and since I have spent countless frustrating hours trying to get through by phone and internet, I hope you will have mercy and not charge me any more than the hundreds I have already paid for Creative Cloud. Indeed, a full reimbursement seems reasonable to me given that I could never get it to work on my computer, and I could never reach support.
    Having said that, let me make it clear that I WANT OUT ... now and forever.
    Hopefully,
    Graham

  • CANCELLING CREATIVE CLOUD WITHIN 30 DAYS!

    I tried to cancel my Creative Cloud subscription within 30 days via web as stated on e-mail I received during sign-up, but I can’t find the option to cancel. Then I tried to call the customer service to cancel and as of now, I have spent almost 2 hours already and still cannot cancel the subscription. The call always goes to the customer service in India and they don’t have right to cancel my subscription. They tried to transfer me 2 times to the next level support and got disconnected during the transfer. I called again and was told I was being transferred to someone who could help and sat on hold for 30 minutes! I hung up called again which was promptly answered, I asked to speak to supervisor but was not given to one. He was very apologetic for my trouble. He said he was going to transfer me to cancelation person and I have now been on hold for another 30 minutes waiting for this person??
    It was so easy to sign-up but sounds impossible to cancel. I was told during sign-up that you can cancel within 30 days. I tried to cancel this few days back from the web but cannot find the option. Today is the last day and I try to get it done via phone but as of I am writing this message, I am still on-hold.
    I have been very sick this past week and was in hospital and I have no energy for this!
    I hope someone can help me! My order number was AD006182719 and my case # 209690467
    If I cannot cancel by today, I will dispute the payment with the credit card company. Seriously, I felt cheated over this try for 30 days and cancel if you dont like it deal! I love photoshop and light room but I don't need creative cloud it is too advanced for me I don't need it.

    I am having the same problem. I have called three times and received a call back once. Emailed twice. Chatted three times. And no one will cancel my membership. I started to cancel within the 30 days but could not get help to do so. Now it's past the 30 days and I do NOT want to pay a penalty of $140+. I am very discouraged by the horrible customer service. I want my membership cancelled and I will not pay the penalty. I have a case number. 211758661
    I have read so many similar problems for others .... that we tried to cancel within the 30 days (I signed up Aug 12, 2013) and basically help was ignored until after the 30 days. No one in India seems to be able to help, that is extremely clear. I was "escalated" finally in October, but never received a reply. Escalated again today ! This is ridiculous for a company like Adobe.  i'm trying to cancel with my credit card company too, but they can't do anything until I have a cancellation number. I'll try with my case number.

Maybe you are looking for