Cancel credit memo request

Hi,
Please note that we have the following document:
5509991721, that is a Cancel credit memo request. This document was not released for accounting from August 2009, but now is released and we don´t have any other document to clear it. The claim was paid to the customer on August 2009 as well. So, we need to cancel this document or  clear it in order to have the correct account statement for the customer.

Hi,
For your problem description it seems that the relevant document for credit memo is already cleared. In this case you have to reverse the wrongly cleared document. If it is not possible due to period close or any other issue,then create one rectification entry for wrongly cleared document & clear credit memo against it.
Regards

Similar Messages

  • Credit memo request for a cancelled billing document

    Hi All,
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    Hi..
      Please kindly to the necessary testing after doing the changes to copycontrol..
    If you donot face any issue then go ahead with the changes you have done else keep the setting
    as before......
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  • Credit Memo Request needs cancellation/deletion

    Hi,
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    Hello,
    Do you see the R/3 document in your document flow in CRM?
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    Check if you don't have an error in the queue (SMQ1-SMQ2), a dump in ST22 of an error in a BDOC (SMW01).
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  • Credit memo request / credit note

    I have a doubt in credit memo request setting.
    I have setup to create a credit memo req in sales with ref. to either billing doc or sales doc.
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    Say for eg. we have delivered the below to our customer.
    material 1 - 2 pieces - each at $2000
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    "Item Rejection reason" may be used in Sales Order, when there are multiple line item & some of them are not to be executed. The items which are not to be executed, should be maintained with "Item Rejection reason"
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    The anwer to this is Yes.
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    Hope this information helps you.
    Regards,
    Rajesh Banka
    Reward points if helpful.

  • Credit Memo Request (Copy Control)

    Hi everyone. Can anyone give me a hand, please?
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    Thanks in advance.

    You can maintain the Same in the Copy Control between Billing Document to Sales Order in a Routine that if VBELN in VBRK - FKSTO is "X" ,do not allow to maintain / Save the Sales Order.
    Best Regards,
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  • Deleting credit memo request is not possible - why?

    I cannot delete a credit memo request after cancelling a credit memo because system says there are subsequent documents created for this.
    But this is not the case of our regular order - dly - bililng scenario, one can cancel the invoice, reverse the delivery, delete the delivery and delete the sales order at last.
    My question here is, why does system allow us to reverse everything and delete in our regular sales - billing scenario and NOT in credit memo requests?
    Thanks in advance

    Hi
    Last week even i encountered the same situation.
    You cannot delete a Credit memo request. Instead you have to reject all the line items in Credit memo request.
    Make sure you have cancelled all the credit memo created in reference to teh Credit memo request. After all teh credit memo have been cancelled. Go to credit memo request and select all the line items in the Credit memo request and reject the line items.
    A pop up will appear select any of the reason and save the document. The credit memo request will be cancelled.
    You can see the difference in the Status of the credit memo request before cancellation and after cancellation.
    Before cancellation the status will be displayed as OPEN after cancelling the Credit memo request status will be blank.
    Hope this helps you
    Regards,
    Arun.S

  • Cancel Credit Memo Not passed to Accounting

    Hi, All
    My client have a Issue there raised Credit memo request with reference to billing document later there convert into Credit Memo, later there found amount there given is wrong credit memo request, there cancel credit memo the problem is that system not generate any accounting document Due to the Number range Issue and we fix the issue ( Same Series of number ranges RV and accounting ) previous it was the other Series of number ranges
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    Hi,
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  • How to update the status of Credit memo request as "Close" by putting reason of rejection

    Dear All,
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    Hi
    Check this below link. I had faced this issue years ago and got a strange solution which is still applicable.
    Open status of Credit Memo after rejecting all line items
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  • Update Profit centre for Credit Memo request whose Billing is compeleted

    Dear All,
    I have an issue for a creditmemo request whose billing is already been completed and consequently the invoice has been cancelled but unfortunately the Credit memo request (CMR) is pending in the incompleteion log for the profit center which need to be entered. The document flow shows blank in the status field for the CMR.
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    Mahesh

    Hi
    Check this below link. I had faced this issue years ago and got a strange solution which is still applicable.
    Open status of Credit Memo after rejecting all line items
    Thank$

  • Unable to delete credit memo request

    Hi all,
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    Please let me know what is the root cause and how to fix this problem
    Regards
    Mano

    Hi,
    The actual problem is.user has created order and invoice with tax.Now the credit memo request is created and credit memo was also created.Now user says that the tax condition needs to be deleted in the invoice created for the order.That means I need to cancell and delete all the subsequent documents and go in to order, delete the tax condition type and create an invoice and credit that.
    I am unable to do this.Everything is greyed out because of subsequent documents.
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  • Credit Memo Request - Status Open

    Hello ALl,
    I have credit memo created, user want me to delete whole process. So i have canceled the credit memo.
    And i have rejected the credit memo request but still my items are still has status of open?? And my over all document is has open status.
    And it is the same for the debit memo request??
    Can any one tell me how can i delete the whole process??
    Thanks
    Sundar

    Hi Sundar,
    I have tried the same scenario.Kindly follow the below steps and confirm.
    1. Once you cancel the subsequent documents.
    2. Goto the Credit memo request and select the Item data enter the Reason for rejection in Sales A Tab and Save.
    3 . Create the billing document and the value will be zero.
    Now status will be shown as completed.
    Regards,
    Shahinsha

  • Credit Memo Request w.r.t Service Orders

    Hi All
    We want to create Credit Memo request (CMR ) as follow up w.r.t CRM Service Orders, as of now below process is available
    Service order --> Confirmation --> Invoice --> CMR --> Credit Note.
    can anyone helpe me in configuring the below process
    Service order -->  CMR --> Credit Note.
    Best Regards
    Nagaraj G

    Hello Nagaraj
    The service order posts the planned cost in the system. and your requirement is to reduce the planned costs from the system by creating credit memo request in the system.
    As per the OSS message also this credit memo request will reduce the actual Cost/revenue not the planned cost/revenue.
    What i believe is  if you want to reduce the plan cost/ revenue. You just reduce the value in the service order itself rather than creating the credit memo request.
    Please let me know if i understood your scenario correctly below.
    you created a service order and planned cost/revenue  is posted into the system and later you realized that this service are not actually performed and there is no service confirmation is posted in the system. but you want to remove planned cost also from the internal order. 
    So in this above case i would suggest you either change the value in the service order itself. or cancel your service order.
    regards
    Naresh

  • Is it possible to change 'billing status' after making credit memo request?

    Hi. This is Kwangkyun Choi from Samsung SDS in Korea as a  SD system operator.
    Our system can make billing documents from contract without making sales order and outbound delevey.
    And the contract can use milstone billing.
    When we make billing document using contract,
    one of the milestone billing item's 'billing status' has been changed from A (Not yet processed) to C (Completely processed).
    And also when we cancel the billing, the status has been changed from C to A.
    BUT,
    When I make CREDIT MEMO request referenced the billing document,
    at that time the 'billing status' doesn't changed.
    It was still 'C (Completely processed)'.
    I want to change that value 'A'.
    Is there any methods to solve this problem?
    I couln't find any solution using customising IMG setting.
    PLZ help to solve this problem.
    Best Regards.
    Edited by: Kwang-Kyun Choi on Oct 13, 2009 10:45 AM

    Hello,
    Let me clear my thought on this issue related to Billing Status of the Billing Docoument. You want to change the billing status of billing document to not yet processed after you have created a credit memo request. If this is the case then my explanation would be as :
    when billing document is generated and then Accounting document is also generated,  the billing status is fully completed. Nothing is rejected here nor nothing is left over. When you are creating a credit memo request, which is of course created with reference to Billing document then the billing status under no circumstances can change to "not yet processed" as the billing process is completed. Morever you are creating the credit memo request to adjust payment for the cusotmer.
    Hope this helps to understand !!
    Regards,
    Sarthak

  • Credit Memo Request in VA01

    Dear,
    Process : Actually , I am going to create CR memo request in VA01 without reference of Invoice . So ,in this case ,I have got one Issue as Z error .Please help me in this issue ,how to solve step be step .
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    Naren

    First of all thanks for both ,
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    Note : Please help one this Issue .
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    Naren

  • Work flow block in credit memo request

    Hi Friends,
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    In the wrokflow outbox am getting that block CMR --as completed and get CMR approver as Error.
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    Regards
    Ashu
    Edited by: ashutosh p on May 20, 2010 1:39 PM

    Please check the Workflow log. By default whenever you create or act on any workflow workitem it will appear by default in your SAP Outbox.
    Thnaks
    Arghadip

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