Cancel my Captivate Subscription

Hi,
please cancel my annual Captivate subscription immediately. Unfortunatly the forum is the only Support Option I have.
Thanks!

Hello ,
I am afraid Forums is just to share the users experiences ,
Please chat with an online agent Chat with an Expert for any other issues related to Captivate.
Regards
Himanshu

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How can I cancel Adobe Captivate subscription?

Hi!
Last year I entered into a 1 year Adobe Captivate subscription that isn't needed any more now.
Where can I cancel this subscription? I can't find any option.
Thanks!
Stefan Schmitt
Comarch AG
Internal IT Support

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There is no auto-renewal edit option on my manage subscriptions page.

Hi There,
Just wondering if you ever got a reply/ found out on how to do this?
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Nicole

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Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Captivate Subscription - Doesn't seem to be able to verify my paid subscription

This one might be beyond the technical expertise of the community at large, but I will give it a shot.
My 5.5 and 6 subscriptions worked fine in the past, but 7 just doesn't seem to be able to see that I have a paid subscription. Here is what has transpired so far ...
I was a beta tester with Captivate 7 and had the normal trial count down in that beta.
Captivate officially launched before the beta trial expired.
I uninstalled the beta and downloaded and installed the official Captivate 7 version. I kept my order ordered active for my month by month Cativate 6.
When I started using the new full version of 7, it opened each time in trial version mode with the countdown picking up from where I left off in the beta version. When I clicked I the option to register it took me to a seriel number page. The Captivate team and Adobe tech support had me download and install Captivate 7 multiple times without a change. During the week the team was helping with the serial number loop, on my own I had the idea that maybe if I just make a new order of a monthly subscription that might kick it in. It didn't work. THe team broke me out of the serial number loop by having me rename a file so it could be rebuilt.
With the serial number loop gone, I went to cancel my Captivate 6 and 7 month to month orders and kept the year commitment one.
Now I get a message that says "Subsription Expired. Unable to connect to the internet. Plaes check your connection settings and chose Try Again." Then a bit lower in the same message box it says "Your subscription for Adobe Captivate 7.0 has expired. Go to the Subscription Manager to renew your subscription ..." There is a count down and I am at about day 16 or so now. It will stop working at 0 I assume.
My internet has been up and down for the last 6 weeks due to my ISP overselling their bandwidth which I mention in case that may be playing a part in the problem. I have contacted Adobe support and verified with them that my account is indeed paid and active. Then they transferred me to tech support and they had me reinstall the new Creative Cloud interface that runs in the system tray. That seemed to work, so I signed out of tech support. Next morining the message popped up again, so I guess that fix wasn't a fix after all. It was just the message took too long to pop up to accurately confirm the fix.
At the Drag and Drop Extravaganza seminar, someone said they had some issues because they had two Adobe IDs and their fix was to get the subscription all to one. As far as I can tell I have only one Adobe ID, but I am not entirely sure how to be 100% certain. She said she didn't know she had two IDs before the problem. If anyone knows how I can be sure. let me know.
OK, so you are all caught up. Any ideas what I should try next? Anyone else have this issue and get a fix for it?

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Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.

Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.

Hi there
I'll pass your details to our Russian team and they'll contact you to assist further.
Kind regards
Bev

How to cancel my personal subscription to CC so I can use my second team licence from work at home?

How to cancel my personal subscription to CC so I can use my second team licence from work at home?
Hi there, I have both a personal subscription and a team subscription to Creative Cloud. This means I also have to adobe.com accounts.
My boss just informed me that I have 2 licences on the team plan, and I should be using my other team licence at my home office. (Can't do corporate work on a personal computer).
So, how do I easily cancel my personal subscription and add my team subscription on my home computer? I'll need the second licence of software to be for a mac (my office computer is a PC).
Hope this makes sense. Thanks so much!
~Charity Meinhart

@quahsweekoon1
You can cancel recurring payments as shown in this guide: https://support.skype.com/faq/FA1881/
In case recurring payment already went through then you would need to contact customer service. They will check your account and if you are eligible they can issue the refund for the payment.
In order to contact customer service you will need to follow this link: http://www.skype.com/go/support.login
Here's also a guide: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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If that's the case then I would like to cancel my Story subscription so I'm not paying an additional $10 for no reason. I'm fairly certain there won't be a problem, as the files are linked to my email, but I'd just like to be sure. Will the cancellation affect my files?

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Please get in touch with customer service and they will help you cancel it: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
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I would like to cancel my annual subscription please

I would like to cancel my annual subscription please

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How do I cancel a yearly subscription

Hi I am trying to cancel a yearly subscription to Adobe ExportPDF service. You web pages send one running in circles and there is no way to cancel with an user-friendly mouse-lick or two.
Gerd

Hi Gerd,
With an Acrobat annual subscription, it is necessary to contact Customer Care. But with an ExportPDF subscription, such as you have, you can cancel yourself. Instructions are in the "Cancel a month-to-month Acrobat subscription, or Document Cloud PDF services subscription" section in the document that I linked to.
I would be happy to cancel it for you, but the order currently shows as processing, so I can't act on it just yet. Once payment processing is complete, I can take care of it for you.
Best,
Sara

Cancel my Captivate Subscription

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