Cancel My Subscription to Creative Cloud (Company is paying for it now)

I'm attempting to open a chat discussion in 'Learn & Support' to cancel my Creative Cloud membership. The company I work for is now paying for my subscription (along with many other licenses) and I no longer need to pay for one personally. However, it is telling me to contact support on a forum? I'm not giving my personal information on a public forum. Why can't I just chat with someone? Or email customer support?
Can someone from support please contact me????

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • I cannot cancel my subscription to Creative Cloud. Adobe won't give me a possibility

    I have been trying for about an hour to simply cancel my subscription to Creative Cloud; but Adobe just keeps sending me in circles. It is really maddening. Why can't I just simply cancel my subscription?? I thought Adobe was a legitimate company, but the way they are just sabotaging my attempts to cancel my subscription is beyond believe

    Adobe contact information - http://helpx.adobe.com/contact.html may help

  • I want to cancel my subscription to Creative Cloud

    I just want to cancel my subscription to creative cloud - and just get sent from one page to another with no email contact and no phone that connects. Absolutely useless.

    Please confirm if you would like to cancel the CC purchased on 10 Feb 2014. I have send you a message in the Email regarding this, please check & confirm.
    Regards
    Rajshree

  • I would like to cancel my subscription to creative cloud

    Hello , I would like to cancel my subscription to creative cloud.
    How can I do ?

    Here's how
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • If I cancel my subscription to creative cloud does that mean i can no longer use my adobe products?

    If I cancel my subscription to creative cloud does that mean i can no longer use my adobe products?

    That is what rent means... stop paying for your apartment and you can no longer live there
    You may still buy CS6 programs or suites for a (larger) one time fee Creative Suite 6

  • I've recently got a new computer. How am I able to reinstall my creative cloud software without paying for it again?

    I've recently got a new computer. How am I able to reinstall my creative cloud software without paying for it again?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both subscriptions MAY be in use at the same time https://forums.adobe.com/thread/1683787
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  • I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Cancelling my subscription to creative cloud

    I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

    I tried to cancel my creative cloud account today given my rare use of the product (I am a hobbyist photographer) and trouble justifying the expense.  Once finally speaking to an unfriendly human and dealing with a language barrier I was put on hold three separate times after asking me the same questions repeatedly.  Each time I was  put on hold, it was not announced.  Suddenly, I would notice I was listening to hold music.  After 14 minutes on the phone and still finding myself on hold again, for something that should take 2 minutes online and to more that 5 or 6 mouse clicks, I remained unsuccessful at canceling, but not so successful at staying calm and patient.  I hung up.
    This is onerous, time consuming, and very disrespectful to paying customers.  I had always been happy with Adobe, but the new subscription plan is very upsetting to me and the greed and inconsiderate nature of Adobe, now, has me near infuriated.
    I know I am in good company, at least among my photographer friends, in having had quite enough of such and are saying good bye.  Adobe, let's see how well my credit card works the next time you try to bill it.

  • I am unable to cancel my subscription to creative cloud

    I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
    If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
    To cancel your plan, please contact Customer Support.
    So, what hoops do you expect me to jump through in order to actually cancel my subscription?

    Chat start time
    Aug 9, 2014 2:51:06 PM EST
    Chat end time
    Aug 9, 2014 2:58:37 PM EST
    Duration (actual chatting time)
    00:07:31
    Operator
    Arun Kumar
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Arun Kumar'
    Arun Kumar: Hello! Welcome to Adobe Customer Service.
    Arun Kumar: Hi  Laurel.
    Laurel Suess: I want to cancel my subscription please.
    Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
    Laurel Suess: This is not convenient. I want to cancel my account, please.
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
    Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
    Arun Kumar: Please check with us after tomorrow midday.
    Laurel Suess: Please email me a copy of this chat conversation.
    Arun Kumar: I am sorry but this option is no more working,  you can Copy the Chat transcript from your end.
    Arun Kumar: Is there anything else I can help you with?

  • How to cancel monthly subscription to Creative Cloud?

    So only completed 2 months of my yearly subscription to Creative Cloud but my business has gone bust and the tax man is demanding his money too and I need to sell my Mac.  So I am wondering is there any way to cancel my monthly subsciption?
    Kevi

    You can cancel, but Adobe will charge you a pro-rated amount based on (I think) what it would cost if you had used the month by month option. So for 2 months you would have been charged $150 so taking out what you've already payed, $60, you're out should cost you $90. Check with Adobe though, that pro-rate formula might be different from what I remember reading.
    Hope that helps,
    Michael
    http://ww.learnadobesoftware.com

  • I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

    I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

    I agree. I personally just want to downgrade to a single-app account, and the company makes this almost impossible to do. Is this even legal?

  • Please, I need to cancel the plan adobe creative cloud.

    How do I cancel the plan adobe creative cloud?
    I followed the steps of help, but the option to cancel the plan no longer exists!
    I tried to call 0800 the company, but I was almost 1 hour and no one answered.
    Who will help me?
    Gisela

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • I want to cancel my account in creative cloud. How?

    I want to cancel my account in creative cloud. How?

    Hi Colaquetemcola
    Please refer to the following help document for cancellation request:
    Cancel your membership or subscription | Creative Cloud
    For the refund, please contact the support:
    Contact Customer Care
    Thanks
    Scott

  • I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

    I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

    Chat start time
    Aug 9, 2014 2:51:06 PM EST
    Chat end time
    Aug 9, 2014 2:58:37 PM EST
    Duration (actual chatting time)
    00:07:31
    Operator
    Arun Kumar
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Arun Kumar'
    Arun Kumar: Hello! Welcome to Adobe Customer Service.
    Arun Kumar: Hi  Laurel.
    Laurel Suess: I want to cancel my subscription please.
    Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
    Laurel Suess: This is not convenient. I want to cancel my account, please.
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
    Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
    Arun Kumar: Please check with us after tomorrow midday.
    Laurel Suess: Please email me a copy of this chat conversation.
    Arun Kumar: I am sorry but this option is no more working,  you can Copy the Chat transcript from your end.
    Arun Kumar: Is there anything else I can help you with?

  • Can i cancel my membership of Creative Cloud? i already have another one

    Can i cancel my membership of Creative Cloud? i already have another one

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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