Cancel reconciliation did not work

A user cancelled a reconciliation by this method:
Banking > Bank statements and external reconciliations > Manage previous reconciliations> Select reconciliation > Click on Cancel reconciliation.
This should cancel the reconciliation and you do not see it anymore on the Manage previous reconciliations screen and the transactions are available again under Manual reconciliation.
However, in this case, I still see the reconciliation on the Manage previous reconciliations screen. On the right hand side there are two lines negative and positive. I also see these lines in the Process External Bank Statement screen.
The transactions are not available under Manual reconciliation. Any ideas how this has happened? The user told me he only clicked on Cancel reconciliation.

I was not able to reproduce this on an old copy of the database(I cancelled the reconciliation and it worked). I have no idea how the user could have got this - I have tried every scenario I can think of and cannot reproduce it. Can it be a bug?
Would SAP support reset it?

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