Cancel/Return Adobe ExportPDF Annual

I just bought Adobe ExportPDF Annual and it is not what I thought it was.  I do not want it and want to cancel the order.  I cannot find anwhere to contact anybody.  Getting so frustrated!  It says I can cancel it on my Welcome Email, but it wants a serial number, which I cannot find anywhere. I bought it as a download, so not sure where to get the serial number at.

Hi Jessica,
Consider it done. For your reference, here is the transaction number for the return order: 0066143394
You should expect to see the refund in your account in the next 2-3 days.
Best,
Sara

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    Hi leonardol10168801,
    I've checked your account  (using the email address that you've used here in the forums), and all I see is an ExportPDF subscription that was canceled in June of last year. I don't see any subscriptions started in January. Did you purchase the subscription via Adobe Reader for mobile? If so, those subscriptions are handled by the various App Stores (Apple's App Store, Google Play), and Adobe doesn't have record of them.
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