Cancel subscription recharge

I have just renewed my quarterly subscription for European calls only. It has now placed my new credit card details in auto recharge, WHICH I DO NOT WANT. I do not know if I want the subscription in 3 months as we are relocating. But there is no-where to cancel the auto recharge. If I try to cancel the auto recharge now it tells me I have to cancel my subscription first.
In other words, in 3 months time you will take more money from my account without my permission as I am unable to cancel my auto recharge. Or more to the point, Skype is unwilling to let me pay when I want rather than auto......
Kinda falls into a scam at this point, but then again, what does one expect from Skype.......

You can visit the link below for instructions on how to disable the auto-recharge feature;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#3
In in case you may need more specific instructions, encounter any problems, or for further assistance, you can also contact customer service;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
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Cancel Subscription doesn't work !!!

1) On a expired Skype Number subscription, Skype keeps trying to charge the Credit Card 2) Even worse, it doesn't let the end user remove the Credit Card. It claims that it is required to cancel subscription first, but when the option is selected, nothing happens! 3) Hence, the subscription cannot be cancelled and the credit card cannot be removed. 4) The Support Contact Page doesn't offer an option to report issues like this. What is going on here?????

1. Skype numbers are subscriptions so they will renew. The renewal is billed 3 days before the subscription ends and continues to attempt to bill with the information on file for those 3 days. If the payment doesn't go through it will resort to cancelling the subscription due to non-payment. 2. You need to add a new credit card or cancel the subscription. You can add a new credit card at any time. You can cancel the subscription at any time. If for some reason certain buttons don't work right, try another web browser. The issue may exist with your web browser or a plug-in you have installed. 3. You can't delete any credit card in use by a subscription unless you cancel that subscription. If you have another credit card on file you can switch payment of that subscription to that credit card. You will then be able to delete the card on file as well. This is rather common and makes sense to me. Paypal subscriptions work the same exact way. 4. You can contact Skype Customer Service but I believe that they may just walk you through the same exact process. Skype Customer service can be contacted by filling out a Support request options on the Support Request page. https://support.skype.com/en/faq/FA1170

Canceling Subscription

I have a subscription for Hong Kong S.A.R., China unlimited min, which I joint on 21 June 2010. It has been more than 2 years now and I want to stop the recurring payment so that no more money's going out after the latest payment, which was on 25 Jun 2012.
I tried to cancel the subscription myself but the 'cancel subscription' button wasn't present. Please help me with this.
My Skype name is sui.ying.lee
Thank you.

Please HELP!!

Impossible to cancel subscription to Creative Cloud

The phone tree has no option that even sounds like the right person to talk to about cancelling, and the wait is over an hour.
The directions online are circular - it says the link saying "cancel this membership" leads somewhere it doesn't. Instead, all you get is directions to contact customer service.
The chat function says there is an agent available but when you open it tells you they are helping other people, and I've been waiting 30 minutes already.
You have taken a total of 4 hours of my valuable time, with no end in sight, just to cancel a duplicate Creative Cloud subscription.
The above constitutes an attempt on the part of Adobe to prevent customers from cancelling subscriptions, so they can be paid $20 per month for nothing.
I expect the account under [email protected] to be cancelled immediately.
Thank you,
blueskies2394

Yes I know what you're talking about... phone conversation is the only way. I had a year agreement and found out that they continued to charge me thereafter the year. After going round and round in circles on the website I miraculously found a contact no. to call. Phone conversation is the only way to communicate, particularly with reference to charges. I then spoke with a representative who said that Adobe automatically signs me up for a further year after the year expires, and therefore I would have to pay a cancellation fee. I was not impressed, especially not being provided with warning that the subscription was due to end. I think it is just manners to incorporate a system for which asks you first with a notification in advanced rather than automatic. So my recommendation is if you are looking to sign up on a specific period to ensure that you know whether or not they are going to auto charge you for another period of time thereafter. I have to say they need better communication details on their website!

Cancel subscription not working.

I cancelled my subscription, but it does not appear that it went through? I followed the steps as far as adobe shows (hit Cancel subscription after selecting my reason for cancelling) but Adobe sent me a bunch of emails saying they have tried to charge my credit card. How do I actually cancel, especially now that my membership expired? I cancelled before my membership expired.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Can't cancel subscription

I took out a 1 month subscription for 400 minutes to France to call a friend on her mobile phone. I have used all the minutes and tried to cancel the subscription before I get charged for another month.
I clicked on the cancel link and all the subsequent links up to the one that says are you sure, then it just loops back to my account page and the subscription is still there.
I looked in the help guide and my account page looks nothing like the one shown in the guide, mine looks very crude and seems to lack functionality.

@mojo-sx5
Haven't seen similar reports, so could you try to use a different browser and maybe as Foyan said clear browser cache, if problem persists please contact customer service and they can look into this problem: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Of course they can help you cancel subscription as well.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now

I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now
the website is so bad that it goes around in a circle- & you cannot access a place where you click & it is done. Nope.. If I cannot cancel it tonight, I will have to call the c/c to force the issue. I wasted my evening on this silly thing....
Pl call 818 523 8735 now.

Dear Sir:
I think you do not seem to understand: this link you provide is TOTALLY
BOGUS & FRAUDULENT!
This is precisely the point of my email.
If I go there, & YOU CLICK SOME indeterminate options..& it opens another
tab & it is exactly the same as the one you came from. & on it goes.
Adobe shoul know better!
Unless, you are pulling off another AOL thing of the '90s.
I am going to call the credit company & report it as fraudulently charged.
See if that works.
robin

Wish to cancel subscription

I wish to cancel my subscription and have not found an avenue to do so, even after extensive research on the site and these forums.

Hi Doug ,
Please refer to the following link to cancel the subscription.
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
Regards
Sukrit Dhingra

HT1918 how do I cancel subscriptions on Itunes? I can't find the way to do it?

Question
How do I cancel subscriptions on ITunes? I can't seem to find the way!

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

Trying to cancel subscription...

Want to create a new skype ID. Before that, I'm trying to cancel my existing skype premium subscription, 'release' the online phone number and remove the associated credit card information (and willing to let go of any remaining credit). Was able to cancel the subscription but there is no option to remove/release online phone number. And when I try to remove the credit card, it says I must cancel subscription first (which I did already). UGGGHHHH.
Any help would be appreciated.

Hi,
Online Number can be released only through refund or number expiration and even then it will still be linked to Skype account for 90 days.
If you have just recently purchased your number then you might be eligible for a refund and customer service can help with that:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

Hi elizabetht49548035,
I see that you have an Acrobat Pro subscription. To cancel that, please Contact Customer Care. Choose Acrobat from the top drop-down menu, and then choose Membership, Account, and Payment. Click the blue "Still Need Help?" button at the bottom of the page to find both phone and chat options.
Best,
Sara

Skype makes it IMPOSSIBLE to cancel subscription &...

I am being sent in a vicious circle in an attempt to cancel our subscription & get refund, this has been going on for over a week. Skype needs some serious actual customer support! I continue to get emails that I CANNOT reply to which gives me a link, which takes me BACK to a page I've already SUBMITTED 3 TIMES!! If Skype won't put down the month and year I created our account, how am I supposed to know? Anyone else document that from about 10 years ago? Wow, giving me serious thought as to remove Skype account altogether. I've wasted valuable, cannot afford it......time on this and am back at square one. Come on Skype, get some SERIOUS EFFECTIVE CUSTOMER SUPPORT!!

There is a Skype FAQ on how to cancel a subscription. It's rather easy to cancel a subscription. It actually takes less steps than signing up for one.
https://support.skype.com/en/faq/FA1881
It's was the top item on the list when I typed "cancel subscription" in the skype.com site search box and the commmunity search box (from a user).
https://support.skype.com/en/search?q=cancel+subscription
http://community.skype.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=catego...

I have monthly subscription app how can i know about who cancel subscription ? and how i can calculed the monthly revenue ?

i have monthly subscription app how can i know about who cancel subscription ? and how i can calculed the monthly revenue ?

Apple20141 wrote:
Or open sim tray and find out the carrier ring the carrier and give them numbers on sim
The carrier will not give out information about the owner of the phone.

Cancel subscription or i SUE with you

Hello, i dont see any button or something to cancel subscribtion.
i want cancel subscription. If u not allowing end a subscription, I'll have to sue .
because is again law .. i cannot cancel subscribtion.

ixman wrote:
"Hello, i dont see any button or something to cancel subscribtion.
i want cancel subscription..."
I'm sorry you are frustrated trying to find the option to cancel your account. It is not obvious anywhere I could find your answer...
So, I went to the fount of all SKYPE wisdom, the SKYPE website, and clicked the HELP link at the top of the page. At the very top of the page is a SEARCH BOX, and I entered a query, "CANCEL ACCOUNT". The query returned 50 results, but the very first one answers your question. And I clicked on the top link.
I found an answer to your question, and step-by-step instructions on how to go about executing the cancellation. (You will need to be logged into the SKYPE website, with your normall account creditionals, when you try to access this link.
Here is the link : Skype Support Guidance for cancelling your subscription.
I hope this helps ...and lowers your frustration level...

No option to cancel subscription

I've followed the instructions on the website to cancel my subscriptions but I can't see any option to cancel them.

I have the same problem: one plan, no "Cancel subscription" button. To make matters worse, it shows that my subscription is active until May 23rd, but earlier today (May 20th) I received an e-mail from Skype stating that my "recurring payment" (!?!?) could not be processed. I was afraid something like this might happen, so a few days ago I removed all my payment method data. However, it is important to note that there was no Cancel button even before the payment method data was removed. And yes, I have checked several times that the auto top-up option is disabled (although clearly that is not the case -.-'). Needless to say I am displeased that I am unable to cancel the subscription by following the FAQ instructions, and very upset that I could have easily incurred unwanted costs without having any control over it.

Cancel subscription recharge

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